What’s the True Cost of Conflict? by Ky Wong

rosken2018_ — 2024-01-27 04:07:35 UTC

I have personally witnessed one of my client senior mgt use the competing wqy to resolve conflicts and this resulted in 3 out of 6 his junior team members resigning over past 6months.

Marco

2024-02-11 05:25:52 UTC

Conflict avoidance by the after-sales team member has cost the company many unproductive hours in service recovery as the customers dissatisfactions were not properly escalated to the Sales Team Lead.

Instructions for this activity:

wkymljl2 — 2024-02-19 05:13:12 UTC

Read the article "The 7 Costs of Conflict Incompetence” and share in this padlet, one specific workplace example you have personally experienced which has incurred high cost for your organisation.

Link for assigned reading https://www.ccl.org/articles/leading-effectively-articles/the-cost-of-conflict-incompetence/#:~:text=Destructive%20conflict%20disrupts%20the%20organization's,poorer%20quality%20group%20decision%2Dmaking.