As agreed here is the list of the shared inboxes for each specialism, along with a little brief description as to what should be sent to which team: 

 

 

teessideiscvisacompliance@studygroup.com 

 

 

 

 

 

 

Although we are more than happy for students to email in to these inboxes, we would before so that we can monitor student comms to student experience that all students email the student help desk on teessideiscstudentsupport@studygroup.com from here Mia will direct that email to the relevant team. 

 

All of the above emails are copied into this email chain so you can add them to your address book. 

 

Again as Hayley and I said yesterday, yes we are a student experience team but if there is ever anything you as staff need our door is always open ( 2.22)  and we are happy to help. 

 

Thank you 

 

Volunteers for task and finish group

Further feedback on VLE design and VLE

·       Some students have been having issues with Blackboard – Incorporate Blackboard and VLE in the induction so students can familiarise themselves with this. 

·       Suggestion – make it mandatory for students to log into Blackboard in the first week, so any issues with logging in can be identified and resolved straight away.

·       Suggestion – have videos available to signpost students to e.g., how to upload assignments. 

·       Make students aware they have access to an office 365 login which gives them access to Microsoft word, PowerPoint etc. 

·       Include IT skills in the induction, make sure students have got the basic IT skills required e.g., familiar with Teams, Blackboard, Excel etc. 

·       Suggestion – incorporate certificates, get students to do a tick box e.g., are you competent in using Microsoft Office etc. Might be useful for students to have an assessment around their digital IT skills. 

·       If students have attended ‘prepare for success’, might be useful to make certain sessions optional for these students, as there is no use of them getting repetitive information. 

·       Email etiquette – discuss how to write emails, the mannerisms etc. 

·       Using the virtual reception, students can be signposted to the relevant people/team. 

·       Explain to students that they do not need to email the same problem to multiple people as this is not necessary and only the necessary people need to be informed. 

·       Suggestion – critical thinking is useful to include but may be better to run this with smaller class sizes. 

·       Share resources and notes with AES as they do similar things to academic support to check for consistency. 

·       Time management – give students a rough guide on how many hours they should spend studying, how many hours work etc. so they can create a good work life balance. 

·       Suggestion – have weekly or fortnightly meetings with module tutors (not just subject leads or heads) to discuss any concerns about any students and agree a plan to support the students. 

·       Explain credits to students as they often do not understand this. 

·       Have standard guidance around RPAG, so it is consistent throughout. 

·       Suggestion – have a ‘comment bank’ so students are getting similar format of RPAG, this will ensure comments are standardised and this means students are less likely to be confused.

·       Suggestion – have a designated IT person within Study Group as sometimes Teesside Uni IT do not help the students.