LALAMOVE by

1. Login/Register Account

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• Customers log in to their existing account or create a new one via the Lalamove app or website.

Select Transport Type

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• Customers choose the type of vehicle that best suits their delivery needs (e.g., motorbike, car, or truck)

Enter Pickup and Delivery Addresses

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• Users create an order by inputting pickup and delivery addresses, the sender's and receiver's phone numbers, and any special requirements (if any).

Calculate Price and Confirm Order

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• Based on the locations and vehicle type, the Lalamove system calculates the shipping cost and displays it for the user to review. Users can double-check all order details and confirm.

Select Additional Services

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• If necessary, customers can select additional services such as cargo insurance or loading assistance.

Choose Payment Method

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- Paying with Wallet
Your wallet must be set up before use. Select "Wallet" above the "Place Order" button. Once the payment is updated, you are ready to proceed.

- Using Coupons

Redeem Promo Code
Open the Lalamove app, click "Wallet," select "Lala coupons," and enter the promo code to redeem.
Select Coupons
Set your pickup and delivery locations, select the vehicle and any additional services, review the order details and price, then select "Coupons" and the payment method.

- Paying with Cash
Select Sender or Recipient for Payment

Select "Cash" above the "Place Order" button. Once updated, you are ready to proceed.

Assign Driver

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• After the order is confirmed, Lalamove automatically searches for a suitable driver near the pickup location and assigns the task. Users can track this process via the website.

Track the Order

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• Users can follow the driver’s movement on a live map via the website. The system also provides the driver's contact information for easy communication if needed.

Delivery and Confirmation

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Once the driver successfully delivers the package, the receiver signs or confirms through the app. The user will receive a notification that the order has been completed.

6. Rate the Service

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After delivery, users can rate the driver and Lalamove's service through the website to help improve service quality for future orders.

ORDER PROCESSING

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DELIVERY PROCESSING

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2. Order Details and Vehicle Selection

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3. Payment and Order Confirmation

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4. Collect goods from the sender

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Sender Prepares the Goods

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The sender ensures items are properly packed and labeled if necessary (e.g., fragile, perishable).
The goods should be ready at the pickup location to avoid delays.

5. Deliver goods to the recipient

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LALAMOVE

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Lalamove is an on-demand delivery platform with a mission to provide fast, simple deliveries at affordable prices. With just one tap, individuals, small businesses, and corporations can access a diverse fleet of delivery vehicles operated by professional driver partners.

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Express Delivery:

Immediate delivery that connects with the nearest driver in just 30 seconds.
Suitable for urgent shipments, such as documents, food, gifts, etc.

Scheduled Delivery:

Schedule deliveries in advance for convenient planning.
Ideal for non-urgent shipments, such as bulky goods or household items.

Multi-Point Delivery:

Deliver to multiple locations within a single order.
Saves time and costs for customers.

Long-Distance Delivery:

Delivery between provinces or cities, meeting the need for transporting goods over long distances.

Moving House:

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Assists individual users in transporting belongings when relocating to a new home or location.

FOR IDIVIDUALS

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FOR BUSINESSES

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API Solutions:

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Businesses can integrate Lalamove's API into their systems to automate the ordering and delivery process.

Delivery Channel Partners:

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Lalamove offers delivery partnership solutions for businesses with a team of professional drivers, optimizing costs and time