What are the 2 important things to ensure when taking reservation?

What are the 2 benefits of Loyalty and Membership Programme?

List down any 2 reasons why an attraction would offer packages?

How does applying effective selling technique helps the attraction? List any 2.

What are the last 2 procedures when setting up the cash register (EPOS)?

In a situation where the cash float is inaccurate, what are the consequences the staff might face?

What is the process to have an accurate cash float?

List down the ways to check for counterfeit notes.

List down 2 common types of discounts

What is the definition of staff discount? 

List 2 goals the attraction will achieve by having membership and loyalty programme

List down 2 common types of membership and loyalty programme by mechanism and target market each.

List 2 equipment for EPOS and its functions

List down 4 commonly-asked questions by the visitors upon arrival at the counter?

What are the first 4 procedures when handling cash payment?

List down 4 advantages of using credit card?

What are the 4 common problems that a service staff may face if they do not check the validity and condition of the credit/debit card?

2 procedures for handling discount cards

State 1 differences between Gift Vouchers and Promotional Gift Vouchers.

What are the 4 things that are usually stated on a discount card?

 

2. Explain combo plans? (4)

3.  Give two reasons why an attraction offer different package? (4)

4.   Name 2 common informations needed for ticketing reservations? (2)

5.   When making recommendations list 2 things you have to remember to include. (2)

6.   2 Important selling techniques used in an attraction and how does it help the attraction (4)

7.       What are the differences between cross selling and Upselling? (4)

8.       Name of equipment of the EPOS systems and its function? (2)

9.       List the two procedures in setting up the cash register. In order. (4)

10.   Why sales report are important to the attraction? (2)

11.   List 2 important information you need when taking reservations (2)

12.   How does membership and loyalty programmes help the attraction achieve the goals. List 2 (4)

13.   List 4 importance of checking the validity of the credit and debit cards? (4)

14.   List 2 things that are we supposed to do when handling of voucher or redemption voucher payments? 

15.   List 4 attributes of a discount card. (4)

16.   What does an employee ID usually state. 

17.   What are the procedures for handling staff discount. (4)

18.   How do you check for Counterfeit Notes? (2)

19.   What are the purpose of giving discounts and vouchers to customers? (2)

20.   Why is it important to maintain an accurate cash float? 

2 MARKS QUESTIONS! 

1.       State 2 ways on how you can reserve or purchase of tickets 

2.       How does online ticket reservation works? 

3.       State 2 reasons why an attraction would offer different packages 

4.       What are the 2 effective selling techniques used in attractions? 

5.       How can the staff perform cross-selling and upselling successfully? 

6.       What is the differences between cross-selling and upselling? 

7.       State 2 common types of discount 

8.       State 2 effective selling techniques when introducing and promoting packages to visitors 

9.       What are the 2 main purposes of membership and loyalty programmes? 

10.   State 2 types of vouchers 

 

4 MARKS QUESTIONS! 

1.       State 4 common informations required for ticket reservations 

2.       What are the 4 important things that you have to take note when taking reservations? 

3.       State 2 benefits of a loyalty and membership programmes 

4.       State 2 objectives when using cross-selling and upselling 

5.       What is an EPOS system? 

6.       State 4 equipment that are included in EPOS System 

7.       What do you understand by the term of cash float collection? 

8.       State 2 reasons why sales reports is important for the attraction 

9.       State 4 importance of checking the validity of the credit and debit cards 

10.   How do we check for Counterfeit Notes. List two ways. 

1)What are the two most common types of Membership and Loyalty Programmes? (Pg24)

2) List 2 ways a customer can make a reservation of tickets through (pg 20)

3) Why does an attraction offer different packages? (pg 21)

4)What are the 2 Effective selling Techniques? (Pg 29)

5)  What are the 2 types of attraction packages? (pg 22-24)

6)  If the cash float is inaccurate, give 2 consequences the cashier will have to face. (pg 35)

7) Give 2 example of Electronic Point-of-Sale system. (Pg32)

8) Give 2 common problems faced while checking the validity and condition of credit cards. (pg 38)

9) what are the common types of discounts? (pg 39)

10) What is an Electronic Point-of-Sale (EPOS) system? (pg 31)

2) Structured programmes designed and developed by the marketing department helps attraction to achieve what goals? Name 2 goals. (pg 24)

3) Name 4 advantages of using credit cards. (pg37,2.6.2)

4) What are the steps needed to identify the profile of visitor ? (pg28)

5) What are the importance to check the validity and condition of the card in order to avoid common problems ? (pg38)

6) Cross-Selling and upselling allows attraction to? (pg29)

7) What are the following attributes for discount card ? (pg39)

8) When making recommendation it is important to recommend professionally. Name 2 steps when making a recommendation. (pg 28)

9) Give 4 Benefits of a Loyalty and Membership Programmes. (Pg 27)

10) What are the steps needed to identify and understand visitor’s needs? (pg27)

4 marks 

What are four common information required for ticket reservation? 

List two reasons why attraction offer packages? 

Why attractions offer membership? List 2 reasons 

State 2 common types of membership by mechanism and target market 

State the 7 procedures in setting up the cash register 

What is one key responsibility of cashiering duties? 

With inaccurate cash float, what are the consequences that the cashier may face? 

What are the first 3 steps of handling cash payments? 

How do you check for counterfeit notes? 

What are the advantages for a customer using credit card as their payment method? 

What are the 3 common types of discounts? 

Give 4 attributes of a discount card? 

What information does an employee ID state? 
 

 

2 marks 

What are two benefits of loyalty and membership programmes 

What are two important things to take note when taking reservations? 

Define E.P.O.S 

What are the ways to understand each visitors needs before introducing a package to them 

What is one thing to take note when making recommendation 

Define cross-selling 

Define up-selling 

By using the cross-selling and up-selling technique, how does it help the attraction? 

What must the sales stuff do to successfully cross sell or up sell? 

What are the functions of cash float? 

 

State 2 reason why attractions offer packages                                                                                                State 2 reason why attractions offer membership 

What are the 3 reservation or purchases of tickets and packages that can be made through 

Name 2 things that are required for ticket reservation 

What is (EPOS) ? 

Define what is cross-selling 

Name the 3 points that are important to the attraction when reports are generated 

State the 2 consequences when the cash float is inaccurate 

Define what is a monitor 

State 2 common types of discount payment 

List down 2 benefits of membership 

What are the 2 reasons that allow the attraction to achieve when using cross-selling and upselling method 

State the 4 first steps to set up the cash register 

What is cash float 

Name 2 advantages customers benefits from using credit cards 

4 Reason why customer’s credit/debit card can’t be used 

State the 2 steps used to check for counterfeit notes 

State the 2 procedure for handling staff discount 

State 2 attributes a discount card usually have 

List the 4 procedures for handling cash payment 

 

 

 

 

 

1. What does cross selling and up-selling allow an attraction to do? (2m)

2. What is the function of a cash drawer? (2m)

3. What is up-selling and cross selling?  (2m)

4. Name the 3 ways to reserve or purchase tickets and packages. (2m)

5. Name 2 procedures that need to be done for handling cash payments. (2m)

6. Name 3 things things to look out for while handling voucher or redemption voucher payments. (2m)

7. What are the 2 things to lookout for when checking for counterfeit notes? (2m)

8. State 2 consequences staffs will face if the cash float is inaccurate. (2m)

9. Name the 3 types of discounts. (2m)

10. Name the three types of gift vouchers. (2m)

1. Name 2 reasons why a Credit/Debit Card payment would fail. (4m)

2. What are the 4 issues that staffs may face when checking the validity of the credit and debit cards. (4m)

3. Give 2 things to remember when giving recommendations. (4m)

4. Name 4 benefits of loyalty and membership programmes. (4m)

5. Before giving staff discount what are the 4 information staffs have to state. (4m)

 

6. What are Membership and Loyalty programmes and give 2 things that they accomplish. (4m)

7. Identify 2 Steps that need to be followed when setting up an EPOS System. (4m) 

8. Why is it important for an attraction to offer different packages? (4m)

9. What are the 4 pieces of information stated on Employee IDs? (4m)

10. Name the components of a EPOS System. (4m)

 

-what are the 3 ways to make reservation? 

-list down the process when making an online reservation 

-2 common information that is required for ticket reservation 

-what are the measures to ensure when taking reservation? 

-Describe 2 reasons why attractions would offer different packages 

-Why attractions offer memberships? 

-  What are the 2 commonly-asked questions by the visitors? 

- Why do we need to understand visitors’ needs? 

-What are the 2 selling techniques? 

-How to identify the profile of visitors and list down 2 examples? 

 
[ 4 marks ]

-What are the 2 common types of membership and list down 2 examples? 

-Describe 2 benefits of a loyalty and membership programme 

-Describe what is needed to remember when making recommendation 

- By using the selling techniques what does the attraction allows to do? 

- Name 2 equipment of an epos system and state its function 

- Give 2 reasons why are the reports generated important to the attraction in sales report 

-state 2 importance of maintaining an accurate cash float 

-what are the 4 common problems that can be encountered in checking validity of credit cards and debit cards? 

-State and explain 2 purposes of discounts and vouchers 

- What are the 2 importance of checking for counterfeit notes? 

 

 1)    What are some information required for ticket reservations? (4 marks) 

2)    Why do attractions offer different packages? (4 marks) 

3)    What are the two reasons that attractions offer membership and loyalty programme? (4 marks) 

4)    Why do attractions use cross-selling or Upselling? Give two reasons. (4 marks) 

5)    What are the 4 equipment of the EPOS? (4 marks) 

6)     What are the first three procedures in Setting Up the Cash Register? (4 marks) 

7)    Why are the reports generated are important? Give two reasons. (4 marks) 

8)     What is the two consequences if the cash float are inaccurate? (4 marks) 

9)    What do customers are given discounts and vouchers? Give 2 reasons. (4 marks) 

10) How to prevent collecting counterfeit notes? (4 marks) 

11) List two benefits of a Loyalty and Membership Programmes. (2 marks) 

12) How do we identify the profile of the visitor? (2 marks) 

13) What is Cross-Selling? (2 marks) 

14) What is Upselling? (2 marks) 

15) What does EPOS stands for? (2 marks) 

16)  What is the function of EPOS? (2 marks) 

17) What is cash float? (2 marks) 

18) NETS is a very popular form of direct debit card payment. What does NETS stands for? (2 marks) 

19) What are the 2 examples of voucher payments? ( 2 marks) 

20)  What is a discount? (2 marks)