Order-Processing & Delivery-Processing of Shopee by Thanh Nhi https://padlet.com/23dh123147/g3m0uov4oel1u7t6 en-us 2025-06-20 12:27:54 UTC 2025-07-14 03:12:12 UTC hello@padlet.com https://padlet.net/icons/8.0/png/1f6d2.png Introduction to Shopee 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497189271

  • Shopee is a leading e-commerce platform in Southeast Asia and Taiwan.

  • It was launched in 2015 by Sea Group.

  • The platform provides diverse products, fast delivery, and secure payment methods.

    • ]]>     2025-06-20 12:36:50 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497189271     I. ORDER PROCESSING 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497192240 2025-06-20 12:42:33 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497192240 II. TRANSPORTATION PROCESS 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497193108 2025-06-20 12:43:40 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497193108 III. POST-DELIVERY HANDLING 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497193427 2025-06-20 12:44:15 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497193427 Step 1: RECEIVE ORDERS 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497195065 2025-06-20 12:47:01 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497195065 Step 2: VERIFICATION & PAYMENT 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497198126 2025-06-20 12:51:32 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497198126 Step 3: ORDER PREPARATION 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497198818 2025-06-20 12:52:26 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497198818 Step 4: TRANSFER TO THE CARRIER 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497200031 2025-06-20 12:54:09 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497200031 Step 5: SHIPPING & TRACKING 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497200713 2025-06-20 12:54:55 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497200713 Step 6: DELIVERY & CONFIRMATION 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497201404 2025-06-20 12:55:59 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497201404 1. Order origin 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497203645 Customers make order via: Shopee application (on Android or iOS phone) Official website

    ]]>     2025-06-20 12:59:37 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497203645     2. Automatic treatment system 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497205856 2025-06-20 13:03:04 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497205856 a) Send order information to the shopee system 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497207326 2025-06-20 13:05:29 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497207326 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497207896 Immediately after the customer ordered, the Shopee System received the application:

    Send data to the OMS system (Order Management System) of Shopee.

    ]]>     2025-06-20 13:06:31 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497207896     23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497208521 At the same time, send the application to Shopee Seller Center for the seller to prepare the application

    ]]>     2025-06-20 13:07:33 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497208521     b) Automatically check information 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497208818 2025-06-20 13:08:07 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497208818 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497210252 Shopee system automatically compares and tests:

    The display of the seller (the product is still good)

    ]]>     2025-06-20 13:10:32 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497210252     23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497210650 Actual price and current incentives (vouchers, flash sale, discount codes ...)

    ]]>     2025-06-20 13:11:19 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497210650     23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497211438 The validity of the product in the single

    ]]>     2025-06-20 13:12:44 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497211438     c) Confirm with customers 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497212259 The system sends the order confirmation notice to the customer through App

    ]]>     2025-06-20 13:14:02 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497212259     1. Information Verification 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497215048 2025-06-20 13:18:34 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497215048 a. Check the delivery address and contact phone number. 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497215695 2025-06-20 13:19:33 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497215695 b. Confirm the payment method (e.g., COD, credit card, e-wallet). 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497217172 2025-06-20 13:22:10 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497217172 c. Confirm the shipping method (express delivery, economy delivery, etc.). 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497217867 2025-06-20 13:23:23 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497217867 2. Payment Processing 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497218355 2025-06-20 13:24:10 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497218355 a. If payment is successful: 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497224331

  • The system confirms the payment.

  • The order status changes to "Preparing for shipment."

    • ]]>     2025-06-20 13:35:05 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497224331     b. If payment fails: 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497224883

  • The system shows an error message.

  • The customer is prompted to update or choose another payment method.

    • ]]>     2025-06-20 13:36:13 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497224883     1. Seller receives order for fulfillment 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497226194 After the buyer places an order, the Shopee system sends a notification of the order to the seller.

    ]]>     2025-06-20 13:38:27 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497226194     2. Process implementation 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497227059 2025-06-20 13:39:41 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497227059 a. Order confirmation 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497228041 The seller accesses the "To Ship" section, checks the order information, selects the order to be processed, and clicks on "Prepare Order."

    ]]>     2025-06-20 13:40:57 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497228041     b. Pick-up 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497228809 The staff picks the correct product from the warehouse according to the confirmed order code.

    ]]>     2025-06-20 13:42:00 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497228809     c. Inspection and packaging 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497229438 Check the external condition of the product and package it according to Shopee's standard guidelines.

    ]]>     2025-06-20 13:43:08 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497229438     d. Labeling & sealing 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497230241 The shipping label is printed, attached to the package, and securely sealed to ensure safety.

    ]]>     2025-06-20 13:44:21 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497230241     e. Status update 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497230773 The seller updates the order status to "Ready to Ship" to wait for the logistics provider to pick up the package.

    ]]>     2025-06-20 13:45:16 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497230773     1. Partner Integration 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497232019 The system automatically sends data to Shopee Xpress, Giao Hàng Nhanh, Giao Hàng Tiết Kiệm, J&T Express, etc.

    ]]>     2025-06-20 13:47:17 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497232019     2. Shipping 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497232354 2025-06-20 13:47:46 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497232354 a. Pick-up Service 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497233029 The courier of the shipping company will come to the seller's address to pick up the package as scheduled

    ]]>     2025-06-20 13:49:04 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497233029     b. Drop-off at Post Office 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497233518 The seller will personally bring the packaged goods and affix the shipping label to the designated drop-off point (post office) of the chosen shipping company

    ]]>     2025-06-20 13:50:02 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497233518     c. Update on delivery progress "In Transit" 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497233965 2025-06-20 13:50:45 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497233965 1. Transshipment 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497234698 Packages are transported to a sorting center or transit warehouse to classify by region. Each package is assigned a unique tracking number.

    ]]>     2025-06-20 13:52:02 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497234698     2. Real-Time Tracking 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497235410 Customers can monitor the delivery status via the website or app, with updates such as "In Transit" or "Arrived at Post Office" clearly displayed

    ]]>     2025-06-20 13:53:04 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497235410     1. Delivery by shipper 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497235837 2025-06-20 13:53:51 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497235837 a. Destination 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497236600 Items are delivered directly to the customer’s provided address.

    ]]>     2025-06-20 13:54:51 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497236600     b. Proof of delivery 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497237175 Shipper captures a photo as delivery confirmation.

    ]]>     2025-06-20 13:55:38 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497237175     2. System update 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497237530 2025-06-20 13:56:12 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497237530 a. Successful delivery 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497238060 Order status is updated to “Delivered” in the system.

    ]]>     2025-06-20 13:57:16 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497238060     b. Failed delivery 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497238645 Reason is recorded in the system (e.g., customer not home, wrong address…).

    ]]>     2025-06-20 13:58:24 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497238645     1. Refund / Exchange 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497239935 2025-06-20 14:00:36 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497239935 a. Customer Request 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497240705 Buyers submit a return/refund request via Shopee’s website/app.

    ]]>     2025-06-20 14:02:01 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497240705     b. Seller Response 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497241112 The seller has time to respond and negotiate

    ]]>     2025-06-20 14:02:49 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497241112     c. No Agreement Reached: 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497241598 Shopee intervenes if the two parties cannot agree.

    ]]>     2025-06-20 14:03:28 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497241598     d. Customer Service Handling 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497242104 Shopee resolves the issue based on its policies.

    ]]>     2025-06-20 14:04:21 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497242104     e. OMS Integration 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497242560 Returned items are updated automatically in inventory.

    Note: Shopee encourages both parties to negotiate before requesting intervention.

    ]]>     2025-06-20 14:05:20 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497242560     2. Service Rating 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497243311 2025-06-20 14:06:22 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497243311 a. Customer Reviews 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497243960 Customers leave star ratings and feedback after purchase.

    ]]>     2025-06-20 14:07:33 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497243960     b. Seller Feedback 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497244500 Sellers can respond, thank, clarify, or report reviews.

    ]]>     2025-06-20 14:08:40 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497244500     c. Review Importance 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497244829 Helps businesses identify strengths, fix issues, and attract buyers.

    ]]>     2025-06-20 14:09:19 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497244829     d. Improvement Actions 23dh123147 https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497245167 Quick, professional replies show customer care and commitment.

    ]]>     2025-06-20 14:09:57 UTC https://padlet.com/23dh123147/g3m0uov4oel1u7t6/wish/3497245167