https://padlet.com/desire21mosser/g2zfnp4ma6bt A follow up to our epic meeting! en-us 2017-09-20 16:37:13 UTC 2021-10-21 18:24:32 UTC hello@padlet.com desire21mosser https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189422800 2017-09-20 16:40:45 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189422800 desire21mosser https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189423240 2017-09-20 16:41:29 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189423240 desire21mosser https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189423625 2017-09-20 16:42:08 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189423625 jmcdouga https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189520079 I would have created a screen-castomatic to help my sista out! :-)]]> 2017-09-20 19:45:43 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189520079 jmcdouga https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189520292 Absolutely! This was a great opportunity for this teacher to actually LEARN how to operate in an Excell program! This could have also opened the door for other times that this teacher may have needed help. Boooo Mosser!]]> 2017-09-20 19:46:09 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189520292 jmcdouga https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189520836 The only positive piece that I could find was that at least the teacher felt comfortable making that initial call - YIKES!]]> 2017-09-20 19:47:48 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189520836 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189560880 She told her how happy we were to have her on board :-) ]]> 2017-09-20 22:49:26 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189560880 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189560953 TONS!  Instead of telling her she could do it herself, she should have offered to sit with her or screen share to show her how to do it.  Telling her that it would take too long to explain was not cool :(]]> 2017-09-20 22:50:13 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189560953 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189561077 I would ask the teacher to join me in Skype, Join.me, or Adobe Connect so we could tackle it together - or - meet in person to walk her through.]]> 2017-09-20 22:51:30 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189561077 theresa_pekarek https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189579418 I would say it was a positive that the "lead teacher" either answered her phone to speak to the new teacher or at least called her back. She didn't just follow up with an email or text about the phone call received from the new teacher.]]> 2017-09-21 01:18:18 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189579418 theresa_pekarek https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189579893 There where many missed coaching opportunities. The lead teacher could have created a quick tutorial video for the new teacher on Excel, or offered to meet her in person to show her some of the Excel skills. ]]> 2017-09-21 01:21:15 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189579893 theresa_pekarek https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189580118 I would have asked the teacher to meet me in person or to join me in Adobe and shared my screen. This way I could help her with her questions about Excel and many more that she might not know she has until we review some of the Excel skills.]]> 2017-09-21 01:22:53 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189580118 krduffy https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189672227 The lead teacher said she was happy to have the new teacher on board.]]> 2017-09-21 10:19:31 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189672227 krduffy https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189672487 The lead teacher missed the opportunity to coach the new teacher with actually using Excel. Instead, she's doing the work for her.]]> 2017-09-21 10:20:34 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189672487 krduffy https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189672868 I would have created a video showing myself walking through the steps or have done a screen share in Adobe Connect so the teacher could see the steps. I would have the teacher going through the steps at the same time on her file while I walk her through it on my end.]]> 2017-09-21 10:22:06 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189672868 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189723337 She was encouraging in her voice and wanted to be helpful - only it wasn't the right kind of helpful... lol ]]> 2017-09-21 13:10:33 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189723337 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189723760 So many teaching moments here! Even if you can't meet face to face to help your person, there are other ways to teach/help them! I like to create step by step video tutorials.... that way the teacher can refer back to them at another time when needed. ]]> 2017-09-21 13:11:26 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189723760 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189725593 Either meet in person or send them a video. ]]> 2017-09-21 13:15:11 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189725593 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189994490 I would probably not try to make it sound like Excel is super easy and downplay her confusion. :) ]]> 2017-09-22 04:42:23 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189994490 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189994583 I think Lead Mosser could have used a more supportive tone, commiserate with her and acknowledge her struggle. Also, she could have worked with her more instead of just doing it for her (teach a man to fish).]]> 2017-09-22 04:43:32 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189994583 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189994713 Lead Mosser did end on a positive note, stating that she had an open door anytime (even though her actions didn't match those words). :(]]> 2017-09-22 04:45:06 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/189994713 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190154081 Mrs. Mosser answered the phone! She was accessible. :)]]> 2017-09-22 14:37:26 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190154081 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190154613 This teacher clearly wanted to learn how to perform the technical task herself and Mrs. Mosser took away that opportunity. Mrs. Mosser also downplayed her struggle by saying "it's so super easy!" It's obviously NOT easy for that teacher, and maybe upset her by thinking she should already know how to do it. ]]> 2017-09-22 14:38:38 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190154613 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190155470 I would've made a screencast to demonstrate the process. ]]> 2017-09-22 14:40:18 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190155470 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190237693 She said she wanted to help.]]> 2017-09-22 17:43:09 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190237693 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190237962 Mrs. Mosser was belittling, hasn't spent time getting to know her and wants to do it all for her instead of showing her ways to do it herself.]]> 2017-09-22 17:43:45 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190237962 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190239273 She could have spent a little time getting to know her, offered to go in adobe connect to share content, meet with her in person, send a video of how to fix the issue, take the time to talk her through it. Show some care and concern that the issue this person is having is a real struggle.]]> 2017-09-22 17:47:00 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190239273 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190280028 Nancy Barbara]]> 2017-09-22 19:30:35 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190280028 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190284617 There were many missed opportunities. First, "Masked Mosser" could have guided "Traumatized Teacher" through excel instead of making her feel even more inept. Secondly, her tone was less than welcoming which would make the teacher think twice about calling a second time. Hardly last, but, in addition to her tone, she was condescending and made the teacher feel like she was imposing. ]]> 2017-09-22 19:49:46 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190284617 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190286704 I would have used Skype and done a screen share and walked her through the steps or offered to meet somewhere in person. I would have also partnered her up with another team member for support. Even if I was in the middle of something important, I would have had a more welcoming tone and would have treated her with respect and dignity instead of having a judgmental tone. Shame on you, Masked Mosser!! :)]]> 2017-09-22 19:55:55 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190286704 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190318634 The lead teacher was happy to have the teacher on board and acknowledged she was indeed "new." ]]> 2017-09-22 23:59:28 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190318634 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190318708 There were several, starting with the teacher explaining she was new, a bit overwhelmed, stating frustration with Excel, asking for the help, and later stating again how she would like to know how to do it herself for the future. ]]> 2017-09-23 00:00:29 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190318708 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190318877 I would first try to walk them through the steps over the phone as she explained what she wanted to do by having my own excel open to mimic what she was seeing. If this did not help, I would offer a meet up to help her face to face.]]> 2017-09-23 00:02:35 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190318877 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190400630 The lead teacher showed understanding to the new teacher.]]> 2017-09-23 13:35:53 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190400630 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190400852 She missed the opportunity to actually train the teacher on how to use Excel. Instead, she just offered to do it for her. ]]> 2017-09-23 13:37:13 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190400852 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190401046 I would have either offered to meet with her, or create a video that explained what to do, or met with her in Adobe Connect. If for some reason, I didn't know how to help her with the issue, I would have reached out to someone on the lead team or tech team that could help. ]]> 2017-09-23 13:38:16 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/190401046 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/191283493 - Tina Wooles]]> 2017-09-26 14:47:34 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/191283493 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/191284290 - Tina Wooles]]> 2017-09-26 14:48:58 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/191284290 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/191597257 Cascade DuSel]]> 2017-09-27 10:50:05 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/191597257 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/191597557 She missed the entire teaching opportunity of the interaction - she taught nothing. Put out a fire and bandaided the situation but genuinely taught nothing other than learned helplessness]]> 2017-09-27 10:51:28 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/191597557 https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/191597859 So sometimes for me it is hard to describe something like that on the phone. I like to see it and hear it so I dont end up saying things like "click on the blue greenish thing in the corner of the middle of the screen next to the three dots". I need to say it but I also need to see it so I like to meet someone in adobe connect OR for something like this a screencast would have worked perfectly]]> 2017-09-27 10:52:42 UTC https://padlet.com/desire21mosser/g2zfnp4ma6bt/wish/191597859