Comprehensive review of existing resources and infrastructure to support implementation of communication strategy

Leverage data to inform how our communication strategy reflects and responds to potential and current OPWDD service recipients and their families

Engaging the community to ask their communication preferences

Review to ensure messaging is culturally competent

OPWDD staff uses plain, clear, and accessible language that is respectful and supportive

CMS; communication stakeholder implementation plan

staff/time

Shared understanding of terminology

Defining what represents culturally competent communication

Data collection of underserved and underrepresented groups (e.g., NCI)

Understanding our implicit biases and how the biases of others can negatively impact and influence outcomes

Historical aspects of agency bias, culture, and norms and how that influences our ability to shift

Lack of knowledge and implementation and consistency/follow-through

(1-3) Create a completed culturally competent communication plan