https://padlet.com/andi7/g1bxub8ons3c en-us 2018-02-10 05:01:39 UTC 2025-10-11 14:23:24 UTC hello@padlet.com andi7 https://padlet.com/andi7/g1bxub8ons3c/wish/230876553 Explain your understanding of Service Management in the Hotel Industry Context.

Please give your answer minimum 100 words on the comments below, for an example
Najib Razak (BB100101)- I think.........
Please answer before 9 p.m. today(13/2/18). 

]]> 2018-02-13 00:50:17 UTC https://padlet.com/andi7/g1bxub8ons3c/wish/230876553 https://padlet.com/andi7/g1bxub8ons3c/wish/232705999 2018-02-18 15:54:32 UTC https://padlet.com/andi7/g1bxub8ons3c/wish/232705999 https://padlet.com/andi7/g1bxub8ons3c/wish/235766495

]]> 2018-02-27 08:50:52 UTC https://padlet.com/andi7/g1bxub8ons3c/wish/235766495 https://padlet.com/andi7/g1bxub8ons3c/wish/235766720 The problems associated with heterogeneity characteristic largely revolve around the inability to standardize either the product or the procedures needed to deliver the service. One of the aspects of delivering a quality product is the requirement of identifying customer requirements and writing a specification for the product.

]]> 2018-02-27 08:51:49 UTC https://padlet.com/andi7/g1bxub8ons3c/wish/235766720 https://padlet.com/andi7/g1bxub8ons3c/wish/235766772 Problem with intangibility is the service difficult to calculate]]> 2018-02-27 08:52:04 UTC https://padlet.com/andi7/g1bxub8ons3c/wish/235766772 https://padlet.com/andi7/g1bxub8ons3c/wish/235766852 Heterogeneity 
-standardization and quality control are difficult for the service firm to provide on a regular basis .]]> 2018-02-27 08:52:23 UTC https://padlet.com/andi7/g1bxub8ons3c/wish/235766852 https://padlet.com/andi7/g1bxub8ons3c/wish/235767205 2018-02-27 08:54:16 UTC https://padlet.com/andi7/g1bxub8ons3c/wish/235767205 https://padlet.com/andi7/g1bxub8ons3c/wish/235767272 The problem of intangibility is cannot know the rate of level quality until purchase the service. Cannot be seen, felt, smell and heard before purchase. We must experience it. 
The problem of heterogeneity is the quality of service delivered not consistent. This is because it use human to deliver the service. Different people different ways to deliver. 
For the perishability, the problem is zero inventory and cannot be stored. Once sold, cannot be return]]> 2018-02-27 08:54:35 UTC https://padlet.com/andi7/g1bxub8ons3c/wish/235767272 andi7 https://padlet.com/andi7/g1bxub8ons3c/wish/235768601 What is the main problem that created y the charactistic of service in hotel context?]]> 2018-02-27 08:58:23 UTC https://padlet.com/andi7/g1bxub8ons3c/wish/235768601 andi7 https://padlet.com/andi7/g1bxub8ons3c/wish/235773451 2018-02-27 09:20:59 UTC https://padlet.com/andi7/g1bxub8ons3c/wish/235773451 andi7 https://padlet.com/andi7/g1bxub8ons3c/wish/238426552 List ways of how the customer-perception research usually been done by the researchers ]]> 2018-03-06 02:08:59 UTC https://padlet.com/andi7/g1bxub8ons3c/wish/238426552 andi7 https://padlet.com/andi7/g1bxub8ons3c/wish/240705221 ¨What are the new marketing concepts for hotel services? ]]> 2018-03-12 06:48:01 UTC https://padlet.com/andi7/g1bxub8ons3c/wish/240705221 andi7 https://padlet.com/andi7/g1bxub8ons3c/wish/243325144 2018-03-19 05:05:34 UTC https://padlet.com/andi7/g1bxub8ons3c/wish/243325144 andi7 https://padlet.com/andi7/g1bxub8ons3c/wish/243325186 2018-03-19 05:05:54 UTC https://padlet.com/andi7/g1bxub8ons3c/wish/243325186 https://padlet.com/andi7/g1bxub8ons3c/wish/247958546 Please download the question and answer with your handwriting.
Due date: 4th of April 2018 (Wednesday) at my office (3-28-B) before 5.00pm
Any late submission will be penalised.

]]> 2018-04-03 00:29:14 UTC https://padlet.com/andi7/g1bxub8ons3c/wish/247958546