ITS Management Process - CSC 07/08/16 by Dan https://padlet.com/daniel_vargas/g1bl7txk3lun Goal: To conduct communication huddles on a frequent basis to address issues and ensure follow up. en-us 2016-07-08 13:35:00 UTC 2016-07-11 13:19:48 UTC hello@padlet.com DAILY WORK daniel_vargas https://padlet.com/daniel_vargas/g1bl7txk3lun/wish/116116313 Report out on the following and assign an owner.  Do not problem solve.
Sandra, Jerry, Rob leaving early today

Road blocks:  Head sets. Anyone with a head set that is cutting out on them I need the SKU, 6 Digit Code and Serial Number

                                                                                                               REMINDERS


Queue this week: Tom CSC queue ( 3880 Erick, Noel and Carlos)

PTO black out dates: , Aug 13-Sept 3. ( subject to change)

Everyone should be targeting 30 plus calls per day on the day shift.  
Document all information in your tickets.   
Review your tickets for accuracy before escalating  

numbers for yesterday: ABR 8.75  and FCR 72.09 customer inputs into the help desk portal 353.   





]]> 2015-12-08 17:07:09 UTC https://padlet.com/daniel_vargas/g1bl7txk3lun/wish/116116313 ANNOUNCEMENTS daniel_vargas https://padlet.com/daniel_vargas/g1bl7txk3lun/wish/116116314 Email from Zac:

Monday morning at 3am I will be pushing icons to all acute care hospitals.  CT-PMP will be going everywhere, while My Health Direct will only be going to Backus.  Both of these links have been approved by the site specific CIOs.  Let me know if you have any questions or get any calls. 

 

Thanks

Zac McGrath
Client Engineer II


Please ensure you are filling out your status sheets.   Need to ensure 100% of the calls for status are logged by everyone

Once again please ensure you stay with your customer until they are fully logged in after a PW reset

Personal monthy stats have been updated for June.  G: Stacs\2016\performance review CSC 2016







]]> 2015-12-08 16:57:56 UTC https://padlet.com/daniel_vargas/g1bl7txk3lun/wish/116116314 RECOGNITION daniel_vargas https://padlet.com/daniel_vargas/g1bl7txk3lun/wish/116116315 Discuss achievements/successes/patient stories/Recognition



]]> 2015-12-08 16:56:54 UTC https://padlet.com/daniel_vargas/g1bl7txk3lun/wish/116116315