Briefing the company background

Giving the SOP inbound and outbound example and procedure

Briefing the location of shelve and the fridge Layout

Planning for future activities for the company

Briefing of handling few outlets

Simple briefing of how SoSmart operate and function-stimulate

Learning how to do the stock take by using the Automated Retrieval System (ARS) app

Meeting with the director Mr. KK to brief the SKU maintenance process (9am)

Operation team meeting to check the to do list and discuss certain item display layout (10am)

Visiting the outlet in Five Stones condominium

Learning Excel skill

i. steps to obtain inventory balance

ii. calculate the ADS, AMS, inventory days

iii. compare the price and type of product

Learn to stock in system

Edit the supplier information in the company system (Zappit system)

i. register new supplier information

ii. register new products under the supplier

Learning how to generate PO in the system for order placement

Send the purchase order to direct supplier for stock replenishment

Check the stock balance in the Excel file generated via email daily

Company Meeting

i. Discuss and update all department progress

ii. For interns, update status for each outlet, report any issue or amendment needed

iii. Mr. KK announced to have meetings to share weekly progress on every Monday and Thursday

Request for high resolution SKUs image to upload into ZAPPIT system

Visiting outlet (MyHabitat and Kiara East)

i. Sketch layout of the outlet to discover the new improvements

ii. Decide where the damaged and expired items should be located

iii. Decide where the receiving zone for more effective merchandise display by operation team

iv. Determine each Gondola End (GE) zone

v. Determine the chiller layout and improvement

Do layout for Kiara East

i. determine damaged and expired item zone

ii. receiving zone

Check good return note (GRN)

Learn how to order BEM (bread, egg, milk) using Excel

Determine the issues of outlet and the solution

Find SKUs end quantity and sales using v-lookup by matching identical SKUs barcode in two different Excel file

Update promotion price in system

Check the inventory balance for specific products

Issue PO for YLTC in ZAPPIT system

Operation meeting to discuss on outlet visit progress and task allocation

Amend and finalize order proposal to YLTC

Take a duty in VIDA Box

i. Welcome new customers and provide excellent customer service at the convenience store

ii. Assist customers with their needs and inquiries

iii. Diligently check for expired items

Operation Meeting

i. Outline the schedule for visiting the outlet

ii. Clarify returnable, non-returnable, and receiving zones for simplicity

iii. Discuss procedures for transferring goods from good stock to the wrong or returnable warehouse

iv. Review egg analysis procedures and findings

• order

• sales

• expired or damaged

• return rate= return/sales

Visiting the outlet (Pavilion Puchong and Kiara East)

i. Create a layout sketch of the outlet for implementing the SOP improvements

ii. Identify and manage the expired and damaged items with the ARS app

Visiting the outlet (The Potpourri)

i. The location of the outlet is strategically chosen to be easily accessible to resident

ii. Expired and damaged stock items are entered into the system, packed, and sealed for collection by the supplier

iii. Determined specific areas for goods that are returnable, non-returnable, and for receiving goods

iv. Sketch the layout of the outlet

v. Identify the types of stock that frequently expire and develop targeted strategies to reduce the incidence of expirations (e.g. promotions, data analysis)

Visit the outlet (Opal Damansara) with colleague and supervisor

i. Collaborate with a colleague to count and record the expired and damaged stock, then pack and seal these items for disposal or return

Initiate the transfer of merchandise between outlets using the Zappit System

Enter the product barcode to set the initial price for Vida and Noble Land

Verify the availability of products at the outlet using Excel

Take on a duty at VidaBox

i. Assist customer with the payment issue

Check the inventory balance for internal transfers

Visiting the outlet (Kiara East)

i. Complete stock taking in the system, pack, and seal expired products.

ii. Rearrange the beer chiller according to the planogram reference.

iii. Attach missing price tags.

iv. Review the planogram for other beverage chillers (milk and carbonated drinks)

Check inventory balance for internal transfer

Visiting the outlet with BD (The Potpourri)

i. Conduct a stock take for expired stocks in the system

ii. Determine the GE location for bread

iii. Arrange the new stock on the shelves

iv. Identify the beer and beverage chiller according to the reference

v. Adjust the level of toys and confectionery to make them easily accessible for children

Visiting the outlet (Casa Desa)

i. Perform a stock take in the system, pack, and seal the expired stocks

ii. Determine the layout of the outlet

iii. Identify specific areas for returnable, non-returnable, and receiving items

iv. Identify and dispose of expired items (e.g., eggs)

Visiting the outlet (Pavilion Puchong)

i. Perform a stock take in the system, pack, and seal the expired stocks

Attend training conducted by BD on enhancing customer satisfaction through the layout and environment of the outlet

Prepare a report detailing the improvements discussed during the training session for the outlet

Having a meeting to update progress and propose improvements to HOD for approval

Place orders for ice cream (Tian An and GAB) for specific outlets through the website.

Prepare the purchase order for the ice cream order

Registering new SKU in ZAPPIT

Operation meeting to update the internship task progress

Verify the price increase for the public price group in the system

Visiting outlet (United Point)

i. Stock counts for expired items

ii. Checking the expiration date

Meeting to discuss and share updates on colleagues' outlet visits and task completions

i. focus on determining returnable, non-returnable, and receiving areas within the outlet

Discuss with Mr. KK about my infrastructure and planogram SOP

Visiting outlet (Casa Desa)

i. stock count for bad stocks

ii. stock replenishment

iii. display the new arriving product (tissue row, snacks, and soju)

iv. reorganize the planogram for beer and beverage chillers according to the provided reference

Visiting outlet (Kiara East)

i. reorganize the planogram for beer and beverage chillers according to the provided reference

ii. stock replenishment

Continue to follow up and verify the price increase for the public price group in the system

Visiting outlet (Kiara East)

i. Stock replenishment

ii. Develop a stock counting plan encompassing all available inventory within the system

Amend PO order for Faco Marketing

Visiting outlet (Pavilion Puchong)

i. Reorganize the planogram for beer and beverage chillers according to the provided reference

ii. Develop a stock counting plan encompassing all available inventory within the system

Visiting outlet (D28)

i. Stock counts for the good stocks within the system

Mr. KK explained about the physical stock count for the outlet

i. As we are conducting a comprehensive inventory count across all outlets and the admin also managing the receipt of new stock arrivals, there is a potential for duplication in the system records

ii. To mitigate this, it is advisable to temporarily suspend the approval of internal transfers. Furthermore, the administrative team should adjust the system to reflect the quantities of the newly arrived stock.

Visiting outlet (Pavilion Puchong and D28)

i. Complete the stock count throughout the outlet

New SKU registration

Visiting outlet (The Potpourri) with a colleague

i. Complete the inventory count of goods within the outlet system.

ii. Display the new arrivals on the shelves, such as Bubble Gloves, carbonated drinks, and Kikoman Soy Milk.

iii. Rearrange the beer and beverage chillers according to the planogram.

iv. Record the damaged or expired stock in the ARS system.

Visiting outlet (Casa Desa)

i. Complete the inventory count of goods within the outlet system.

ii. Rearrange the beer and beverage chillers according to the planogram.

iii. Record the damaged or expired stock in the ARS system.

Visiting outlet (MyHabitat)

i. Do the inventory count of goods within the outlet system with a colleague.

ii. Record the damaged or expired stock in the ARS system.

Update the prices for three categories in the Zappit system for the May Promotion.

Order the Wonderbrew beverages and prepare purchase orders for 15 outlets.

Amend the purchase order for Wonderbrew Sdn Bhd.

Complete the stock receipt process in the system referring to the Delivery Order (DO).

Record the purchase order in the system for Yee Wah Frozen Food Sdn Bhd.

Process the warehouse transfer of expired stock in the Zappit system.

Attend a brief training session for Members Day on May 5th

i. Restate the promotion for specific products.

ii. Distribute samples and free gifts (exercise bands and gloves) to each member.

iii. Set up the hanging promotion display for Bubble Glove.

Sos Mart Member's Day

i. Assume responsibility for managing tasks and operations within the VINA outlet.

ii. Welcome new customers with enthusiasm, inviting them into the shop and informing them about current promotions.

iii. Offer assistance to customers during the checkout process, ensuring smooth transactions and applying any applicable discounts, such as the 15% voucher.

iv. Maintain the organization and arrangement of products in the chiller according to the provided planogram.

v. Regularly clean and maintain the outlet to ensure a hygienic and welcoming environment for customers.

vi. Proactively engage with potential customers outside the store, explaining the outlet's offerings and current promotions to encourage them to enter.

vii. Prompt customers to consider additional purchases to qualify for a free gift when their total reaches above RM30.

viii. Initiate promotional activities outside the store to attract potential customers and increase awareness of the outlet's offerings and promotions.

Complete the tasks assigned by manager Mr. Adam

i. Document the receiving and returnable areas.

ii. Update the size of the chiller and the type of holder in the WhatsApp group.

Meeting with the operation and marketing team to update the chiller and freezer status.

i. Assigned the task of compiling all chiller and freezer analyses.

ii. Mr.KK intends to reorganize and prioritize the beer and beverage chiller (specifically targeting beverage)

Registered new SKU in the Zappit system (e.g. Roasty Tasty).

Installed price tags for products in the NobleLand outlet.

Requested the supervisor to oversee the analysis of chillers and freezers, as well as to restructure the gathered data.

Complete the purchase order (PO) processing and handle stock receipts.

Complete the warehouse transfer (from good warehouse to return/bad warehouse) from April to May

Meeting with the operations team

i. Update and reorganize the date for the chillers and freezers.

ii. Discussed methodologies for analyzing bread, eggs, and milk (BEM) inventory.

iii. Mr. KK was assigned the task of preparing a procurement proposal for one of the top four outlets (specifically Kiara East).

Generate the PO for Wonderbrew beverage

Registered new SKUs for the VIDA outlet (e.g. pineapple tarts)

Grand opening of VIDA outlet

i. Introduced promotional items (e.g. Kombucha, Kikoman soy milk, Nutrigen) for the customers and informed them of the official opening.

ii. Offered free samples of Mister Coffee and assorted snacks to attract and engage new customers at the Vida outlet

Analyze current inventory levels and sales trends to determine the appropriate quantities and SKUs to order for Kiara East.

i. Collaborate with the supervisor to forecast demand and adjust orders accordingly.

Act as a Tester for New SKU Samples (e.g., Bagels)

i. Evaluate new SKU samples, such as bagels, for quality, taste, and market suitability.

ii. Provide detailed feedback on the product’s potential for success in the market.

Accurately receive stock and match deliveries with the corresponding purchase orders.

i. Ensure all stock receipts are documented in the inventory management system.

Calculate Retail Cost Price (RCP) and Margin for New SKUs

i. Utilize cost data from the PMF file to calculate the Retail Cost Price (RCP) for new SKUs.

ii. Determine the profit margin based on the calculated RCP and set retail pricing strategies accordingly.

Input new SKUs into the Zappit inventory management system with complete and accurate details.

i. Update the system with the latest supplier costs and ensure all relevant information is correctly linked.

Having a meeting with the director and operations team to review the Standard Operating Procedures (SOPs) within our responsibilities and to suggest amendments.

Initiated the order placement process for our outlet.

Completed the warehouse transfer from the good warehouse to the bad warehouse.

Convening with the business department to provide feedback on Member's Day activities held on May 5th.

Conducting an egg analysis to facilitate order placement.

Generating price tags for the specified product within the outlet.

Calculated the RCP and margin (%) of the product in Excel such as Panadol Menstrual.

Performing forecast analysis on specific products for the outlet to boost sales.

Creating a proposed order detailing the items to be stocked at the Vina outlet.

Process the stock receipt and invoice of the Purchase Order (PO) within the Zappit system.

Continue the analysis of Panadol.

Having a meeting with Group A members on Member's Day to present the proposed order to the team leader.

Utilize cumulative sales data from the first quarter to conduct an analysis (AMS) and rank the top 5 sales categories for each outlet.

Register new SKUs (Yumi stick) and calculate the Retail Cost Price (RCP) and margin percentage for the product.

Complete the company information documentation for the supplier.

Create a Purchase Order (PO) to place an order for Roasty Tasty.

Amend the proposed order based on the AMS and inventory analysis for the upcoming Thursday's order placement.

Participate in the training session with Mr. Vince from YLTC

i. Explain the background, function, and SWOT analysis of their department (demand and supply).

ii. Discuss trading, demand, and supply dynamics.

iii. Describe the product forecasting process, including ADO and short shelf life items.

iv. Explain inventory management practices and strategies for handling insufficient stock.

Verify the inventory levels of Panadol.

Register the prices of Spritzer in the Zappit system for the following quantities: 1.25L, 6L, and 9.5L cartons.

Visit the Potpourri outlet

i. Record the ID of each returnable box and mark the boxes (e.g., numbers 1, 2, 3, etc.) to issue the Good Return Note (GRN).

ii. Enter the expired stock data into the ARS system.

Visit the Opal Damansara outlet

i. Calculate the good stock for accurate inventory tracking (e.g., Eno, Spritzer, Mentos, Heineken).

Attend a short meeting with Director Mr. KK

i. Discuss the categories that need focus when placing orders (Beverages, Alcohol, Snacks, Instant Cup Noodles).

ii. Prepare stock for return.

Place and prepare the Purchase Order (PO) for GBA for the specified outlet.

Amend the quantity on the Purchase Order (PO) for Roasty Tasty for the specified outlet.

Place orders for the Vina and Kiaramas outlets.

Place orders for Bread, Milk, and Eggs (BEM).

Register the SKUs for Carlsberg and Pepsi under the supplier in the Zappit system.

Prepare a report on the quantity and flavors of ice cream (GBA) for a colleague in the marketing department.

Prepare and place the Purchase Order (PO) for Hamper Trading.

Print the price tag for the specified product for the Nadi Bangsar outlet.

Review and adjust the price increases for the three price categories.

Amend the purchase order (PO) quantity for YUMI Stick.

Send the ice cream purchase order (PO) to the suppliers such as GBA and Tian An via email.

Visiting outlets (Kiara East and Casa Desa)

i. Count the returnable boxes to issue the goods return note (GRN).

Print the price tags for specified products, such as Bundaberg and TOP detergent.

Completed the warehouse transfer from the good warehouse to the bad warehouse.

Prepare the goods return note (GRN) for suppliers to collect the returnable boxes from outlets such as Potpourri, Casa Desa, Kiara East, and Pavilion Puchong.

Visiting outlets (Pavilion Puchong)

i. Count the returnable boxes to issue the goods return note (GRN).

Amend the price for Yumi Stick and update the supplier cost in the Zappit system.

Prepare the Goods Return Note (GRN) for suppliers to collect the returnable boxes from the Vida Box outlet.

i. Print the Goods Return Note (GRN) for the Operation Manager's approval and signature.

Conduct a stock take for expired goods in the ARS system for the Vida outlet.

Place orders for specified outlets, including Nadi Bangsar and Vina.

Attend the meeting to listen to the IT department's presentation on their tasks.

i. The IT department utilizes Excel to conduct an analysis and prepare a summary of their tasks.

Print the price increase that will take effect on June 1st in three categories.

Place orders for bread, eggs, and milk for all outlets.

Visiting outlets (MyHabitat and Kiara East)

i. Display the new products on the shelves.

ii. Place the price tags on the products that will be effective on 1 June.

iii. Check the products for expiration dates.

Conduct a comprehensive inventory assessment of quality stock at the Vida outlet.

Place orders for specified outlets, including Vina, Verdana, and Pavilion Puchong.

Attend a brief meeting with Group A members.

i. Discuss strategies to boost sales.

ii. Identify potential issues that could impact sales at the outlet.

Visit outlet (D28)

i. Enter defective stock into the ARS system for GRN issuance.

ii. Display newly arrived stock, such as Yumi stick.

Visit outlet (Casa Desa)

i. Enter defective stock into the ARS system for GRN issuance.

ii. Inspect stock for expiration status.

Updated the price of Panadol Menstrual in the Zappit System.

Prepare the Goods Return Note (GRN) for suppliers to collect the returnable boxes from the Casa Desa outlet.

Prepared chiller information as requested by the director.

Visit outlet (Casa Desa)

i. Continue packing, sealing, and recording all quality stock in boxes.

ii. Transfer all quality stock to the Verdana outlet.

Update chiller information as requested by the director.

The director assigned a task to focus on over-the-counter (OTC) medicines

i. Prepare the medicine planogram.

Visit outlet (Casa Desa)

i. Recheck for any missing products.

Visit outlet (Verdana)

i. Display the stocks transferred from Casa Desa.

ii. Prepare some excess stock for transfer to other outlets, including Kiara East, Five Stones, Cloud Tree, United Point, and The Potpourri.

Planning the development of the medicine planogram.

Visit the outlet (The Potpourri)

i. Display the price tags.

ii. Arrange and reorganize the SKU merchandising.

• Arrange the 1.5L carbonated drinks, ensuring they are not placed in the alcohol chiller.

• Arrange the milk chiller to allocate space for the new supplier, Lactalis.

iii. Inspect stock for expiration status.

iv. Report the expired stocks in the WhatsApp group.

v. Display the stocks transferred from Verdana.

Place an order for yogurt and snacks and issue a purchase order (PO) for the new supplier, Lot Space, for every outlet.

Amend the product quantities in the PO to account for a production period of two weeks.

Update the chiller information as requested by the director.

Execute the warehouse transfer for expired stock from the good warehouse to the return warehouse.

Compile the product list from Casa Desa and conduct an inventory balance for the outlet.

Complete the warehouse transfer for expired stock from the good warehouse to the return warehouse.

Update the product analysis from Casa Desa and check the latest inventory balance for discrepancies, including negative balances or high variances.

Attend a short meeting with the Business Development team.

i. Verify which products are out of stock (OOS) at the outlets under your responsibility (e.g., Vina).

ii. Learn how to conduct analysis for cumulative sales and create pivot tables.

Prepare proposed orders for several outlets (e.g., Vina and Vida) for the upcoming place order on Thursday.

Place orders for several outlets, including Vina, Vida, and Pavilion Puchong.

Create a Good Return Note (GRN) for Vida, enabling the supplier to collect the returnable stocks.

Amend and review the warehouse transfer requests that were rejected by the manager, ensuring accuracy for both internal transfers and returnable stocks.

Update the supplier cost of Panadol Extend in the Zappit system.

Calculate the Retail Cost Price (RCP) and margin for several products, such as Carlsberg and Salonpas, due to the recent price increase.

Update the promotional prices in the Zappit system for several products, effective from June 15 to July 15.

Check the expired stock and enter the details into the system in Noble Box.

Print new price tags reflecting the price increase for all products at the Vida outlet.

Learn how to create Pivot Tables in Excel before exporting data to Power BI

i. Before exporting data to Power BI, it is important to understand the concepts of Power BI, as it is an advanced version of a Pivot Table. A Pivot Table is fundamental in Excel.

ii. The Marketing Executive demonstrates how to modify raw data into the correct format efficiently and explains the concept of Pivot Tables to ensure a clear understanding.

Perform the internal transfer of goods from one warehouse to another in the system (for example: from Verdana to Kiara East).

Prepare and place orders for specified outlets, such as Vida and Vina.

Visiting outlet (VidaBox)

i. Inspect the products within the outlet to check for expiration.

ii. Record the expired products in the system.

Visiting Outlet (NobleBox)

i. Complete the good stock and bad stock take in the system.

ii. Print out the product list, physically record the quantities, and enter them into Excel.

iii. Print and display the price tag for Walls Ice Cream.

Prepare and place a proposed order for Haagen Daz (GBA) for the outlet

i. Place orders for multiple outlets during the promotion period.

ii. Obtain approval from the supervisor and send the order to the supplier via WhatsApp.

Place an order for Tian An Ice Cream for several outlets

i. Get supervisor approval and send the order to the supplier via WhatsApp.

Attend a short meeting with the Director and other operation interns

i. The Director explains the stock count process, emphasizing the need for supervisor approval on the same day.

ii. After completing the stock count for an outlet, randomly select a few products to verify their quantities on another day.

Complete and provide the visual version of the GE zone for the Nadi Bangsar outlet to the Business Development team and seek their feedback.

Provide the product barcodes for medicine as requested by the Director via email.

Visiting outlet (NobleBox)

i. Prepare hangers for the medicine area to display products (e.g. ByeBye Fever Children).

ii. Verify whether the products have expired.

iii. Display newly arrived products to replace those that are out of stock (OOS).

Learning to create analyses using Power BI

i. Create a sample report in PowerBI and seek feedback from the Marketing Executive on potential improvements.

Discussion with the Director on medicine planogram

i. Arrange a meeting with the Director to review and discuss the medicine planogram prepared by myself.

ii. Adjust the planogram based on feedback from the Director.

Visiting outlet (Cloud Tree) with Business Development

i. Coordinate with Business Development to optimize product placement by moving items to eye-level shelves in the corner.

Visiting outlet (Vina)

i. Adjust product placement to eye-level shelves and discuss layout adjustments with Business Development to enhance customer comfort and ensure adequate space.

ii. Plan the placement of tables and chairs and identify shelves for removal.

iii. Present proposed changes to the outlet layout to the supervisor and implement approved modifications.

Continuously refine the visual medicine planogram and solicit feedback from colleagues to enhance its suitability.

Modify the outlet layout

i. Identify the Lalamove service area within the outlet for efficient transfer of products from other outlets.

ii. Clearly delineate areas for receiving, returnable items, non-returnable items, and the Lalamove service area.

Initiate a warehouse transfer from NobleBox to VidaBox

i. Transfer several boxes of Spritzer Mineral Water (6L and 1.25L) to VidaBox.

ii. Transfer various types of Milo cans.

iii. Display these items in VidaBox, update the records in the system, and notify the WhatsApp group.

Visiting outlet (VidaBox)

i. Replace price tags for new SKUs such as Lactelis Yogurt.

ii. Unbox newly arrived SKUs and merchandise products that are currently out of stock.

Tasks assigned by the supervisor

i. Identify and designate the gondola end (GE) area for outlets lacking it, such as Nadi Bangsar, Cloud Tree, and Vina.

Prepare and submit a proposed order for specified outlets like Vina, VidaBox, and NobleBox.

i. Place orders for numerous products aimed at upcoming promotional periods.

Conduct a medicine analysis

i. Prepare an analysis to transfer excess Panadol from outlets with surplus stock to those currently out of stock.

ii. Prepare an analysis for transferring medicines to NobleBox, such as Panadol Extend and Panadol Children.

Complete the visual medicine planogram and send it to the Director via email for approval and feedback.

Visiting outlets (VidaBox and NobleBox):

i. Prepare price tags for new SKUs, such as SpaceLab products.

Transfer Panadol from outlet Potpourri to NobleBox and Pavilion Puchong.

i. Record the internal warehouse transfer in the system and WhatsApp group.

Complete the proposal and submit to the supervisor for the gondola end (GE) area at Vina and Cloud Tree.

Prepare a visual GE area proposal within outlet Nadi Bangsar

i. Seek feedback from the supervisor and make necessary amendments.

ii. Consult with the Marketing Executive and Business Development for their opinions on the GE area.

Continuously conduct a medicine analysis for Panadol Menstrual

i. Prepare a proposed order to replenish Panadol Menstrual and Panadol Actifast due to low stock in many outlets.

Visiting outlet (MyHabitat and Five Stones)

i. Conduct a comprehensive stock take with colleagues and the supervisor throughout the outlet.

• Address the issue of negative inventory balances and high variances recorded in the system.

ii. Focus particularly on the inventory balance of medicines to prepare an analysis for potential transfers and orders, especially for outlets facing stock shortages.

iii. Verify the accuracy of all price tags for every SKU within the outlet.

iv. Validate the scannability of product barcodes to ensure smooth operational processes.

v. Record all returnable stock items in the system, pack them securely, and seal them appropriately.

vi. Record the ID numbers from the stock take and submit them to the supervisor for approval.

Visiting outlets (D28, Verdana, Kiaramas)

i. Conduct a comprehensive stock take with colleagues and the supervisor throughout the outlet.

• Address the issue of negative inventory balances and high variances recorded in the system.

ii. Focus particularly on the inventory balance of medicines to prepare an analysis for potential transfers and orders, especially for outlets facing stock shortages.

iii. Verify the accuracy of all price tags for every SKU within the outlet.

iv. Validate the scannability of product barcodes to ensure smooth operational processes.

v. Record all returnable stock items in the system, pack them securely, and seal them appropriately.

vi. Record the ID numbers from the stock take and submit them to the supervisor for approval.

Assigned a task by the director

i. Develop a visual medicine planogram for condominium type.

Visiting outlet (Opal Damansara)

i. Conduct a comprehensive stock take with colleagues and the supervisor throughout the outlet.

ii. Focus particularly on the inventory balance of medicines to prepare an analysis for potential transfers and orders, especially for outlets facing stock shortages.

iii. Verify the accuracy of all price tags for every SKU within the outlet.

iv. Complete the entire stock take and physically record all items in the product list.

• Identify the SKUs that have no physical stock remaining in the outlet and record them in the inventory list.

Registered the new SKUs in the system and updated the cost prices under the respective suppliers (e.g. Kagome and Rokeby Farms).

Visiting outlet (The Potpourri)

i. Conduct a comprehensive stock take with colleagues throughout the outlet.

ii. Focus particularly on the inventory balance of medicines to prepare an analysis for potential transfers and orders, especially for outlets facing stock shortages.

iii. Verify the accuracy of all price tags for every SKU within the outlet.

iv. Record all returnable stock items in the system, pack them securely, and seal them appropriately.

v. Complete the entire stock take and physically record all items in the product list.

• Identify the SKUs that have no physical stock remaining in the outlet and record them in the inventory list.

vi. Record the ID numbers from the stock take and submit them to the supervisor for approval.

Visiting outlet (Pavilion Hilltop)

i. Check whether the product has expired by reviewing its expiration date, and ensure that any expired items are promptly removed from the inventory.

Complete the warehouse transfer in system for expired stock from the good warehouse to the return warehouse.

Complete the internal transfer of stock in system from one good warehouse to another.

Visiting outlet (NobleBox)

i. Display the correct price tag for the SKUs.

ii. Arrange the merchandise on the shelves.

Assigned a task by supervisor

i. Compile detailed pictures of the cigarette backwalls from all 12 outlets.

Create the visual medicine planogram specifically for the condominium type layout.

Visiting outlet (Nadi Bangsar and Five Stones) with supervisor and a colleague

i. Check whether the product has expired by reviewing its expiration date.

ii. Arrange and replenish merchandise that has low stock on the shelves and in the chiller.

iii. Record the quantity of fresh items such as bread, eggs, and milk, and share this information in the WhatsApp group for the admin to use in forecasting future orders.

iv. Ensure that the correct price tags are displayed for Vanzo air freshener products.

vi. Display and organize the transferred products from other outlets.

vii. Capture photos of the visited outlet and share them in the group.

Complete the visual medicine planogram and seek feedback from the supervisor and colleagues.

Check the inventory balance and conduct an analysis to facilitate the transfer of specific medicines (e.g., Bye Bye Fever Children and Baby, Panadol Actifast Compack, Pil Chi Kit Teck Aun) to Kiara East.

Check the inventory balance and arrange the transfer of Haagen Dazs ice cream to Cloud Tree.

Update the system with the latest internal transfers, returns, and damaged items for Pavilion Puchong, Potpourri, Kiara East, Five Stones, and Vina.

Register new products and update the cost prices under the supplier in the system.

Check inventory balance and place orders to fulfill out-of-stock or low inventory items for outlets such as Vina, VidaBox, NobleBox, and Kiara East.

Update the medicine planogram and send it to the director and supervisor for review and approval via email.

Update the latest warehouse transfers of returned, damaged, and internally transferred items in the system.

Amend the outlet layouts of Kiara East and Pavilion Puchong.

• Highlight areas for returnable, non-returnable, receiving, and Lalamove.

Check inventory balance and place orders for Kiaramas to fulfill out-of-stock and low-inventory items.

Attend a short training session to become a backup Customer Service representative.

Replace Customer Service for 2 hours (4 pm-6 pm).

• Observe every customer interaction and payment process to ensure accurate quantity and smooth transactions.

• Offer assistance if customers face any issues.

Update the latest warehouse transfers of returned, damaged, and internally transferred items in the system

• Record the WT ID for supervisor approval.

Perform an analysis in Excel to check for negative values from internal transfers in the warehouse.

Issue a Goods Return Note (GRN) to direct suppliers.

Continue amending the outlet layout for Potpourri

• Highlight areas for returnable, non-returnable, receiving, and Lalamove.

Conduct an analysis based on cumulative sales (Jan-June)

• Allocate excess stock in the warehouse to various outlets for selling purposes.

• Clear stock in the warehouse before it expires to prevent profit loss.

Update the medicine planogram listing by adding columns for existing, relisting, and new products.

Analyze and transfer excess Hup Seng cream crackers to two outlets that are out of stock, such as Five Stones and Nadi.

Conduct marketing to spread the wine pre-order catalogue through WhatsApp.

Continue spreading the wine pre-order catalogue to customers through WhatsApp.

Visit outlets (Vina, Trinity, and Cloud Tree)

• Check for expired products.

• Display new merchandise on the shelves.

• Check inventory balance, transfer excess stock to other outlets, and record it in the WhatsApp group.

Update the medicine planogram

• Add new products based on feedback from the marketing executive.

• Send it to the Director and Supervisor for review and approval via email.

Prepare Purchase Orders (POs) for Wonderbrew beverages and obtain approval from the supervisor.

Update the latest warehouse transfers for returned, damaged, and internally transferred items in the system.

• Record the Warehouse Transfer (WT) ID for supervisor approval.

Visit outlet (Verdana)

• Check the inventory balance using the Excel and arrange excess transfer SKUs to fulfill out-of-stock items at Vida.

Visit outlet (Vida)

• Display the transfer SKUs within the outlet.

• Update and display the price tags for the transfer SKUs.

Check inventory balance and place orders for Vina and Nadi Bangsar outlets to fulfill out-of-stock and low-inventory items.

Send the Purchase Order (PO) to the supplier via email to process the orders after obtaining supervisor approval.

Update the latest warehouse transfers for returned, damaged, and internally transferred items in the system.

• Record the Warehouse Transfer (WT) ID for supervisor approval.

• Notify Mr. Ee (Zappit system PIC) of any insufficient quantities via email for script adjustments in the system.

Take duty at the Parliament outlet

• Assist customers with entry and payment.

• Arrange and check the expiry dates of merchandise.

• Record and update the list of expired items in the WhatsApp group.

• Display transferred products within the outlet.

Check warehouse transfers in the Zappit system and update the supervisor for approval.

Attend the Microsoft Power BI Workshop

• Receive a briefing from Mr. Remus (Operational Excellence Department) on basic page setup, layout, design, and visualization.

• Learn how to import data and refresh new data into Power BI.

Second day of duty at the Parliament outlet

• Assist customers with entry and payment.

• Check inventory balance within the outlet and list quantities that need to be transferred to Parliament from other outlets.

Verify SKUs supplied by the PXP supplier against the product list provided by the Director.

Visit outlets (Nadi Bangsar, Five Stones, D28, My Habitat)

• Check for expired products.

• Display new merchandise on the shelves.

• Check inventory balance, transfer excess stock to other outlets, and record it in the WhatsApp group.

Check the warehouse transfer status in the Zappit system and ensure the accuracy of quantities scripted by Mr. Ee.

Amend the order quantities in the PO for Wonderbrew to meet the Minimum Order Quantity (MOQ)

• Obtain approval from the supervisor and send the PO to the supplier via email.

Prepare Purchase Orders (POs) for Tian An frozen products

• Obtain approval from the supervisor.

• Send the PO to the supplier via email for order processing.

Check inventory balance and place orders for Vina and Nadi Bangsar outlets to fulfill out-of-stock and low-inventory items.

Update the latest warehouse transfers for returned, damaged, and internally transferred items in the system.

• Record the Warehouse Transfer (WT) ID for supervisor approval.

Check inventory balance and place orders for Kiaramas and Potpourri outlets to fulfill out-of-stock and low-inventory items.

Notify Mr. Ee of any insufficient quantities listed in Excel via email for script adjustments in the system.

Visit outlets (Kiara East, My Habitat, Zeva, Puchong)

• Check for expired products.

• Display new merchandise on the shelves.

• Check inventory balance, transfer excess stock to other outlets, and record it in the WhatsApp group.

Issue Goods Return Notes (GRN) for Fraser Tower and Zeva outlets

• Amend the GRN by adding running tracking numbers and product name details.

• Obtain approval from the supervisor and send the GRN to the YLTC PIC to arrange the schedule for collecting returnable stocks.

Update the latest warehouse transfers for returned, damaged, and internally transferred items in the system.

• Record the Warehouse Transfer (WT) ID for supervisor approval.

Register new products, such as Nong Shin cup noodles, in the Zappit system and prepare price tags for the new products.

Visit outlet (Vina)

• Receive new arrival products.

  • Check the SKUs and quantities received against the order.

  • Record the quantities received in the prepared Excel worksheet.

  • Note any products and quantities that were not ordered but received.

• Display new merchandise on the shelves

• Check inventory balance, transfer excess stock to other outlets, and record it in the WhatsApp group.

Visit the YLTC warehouse at Port Klang

• The warehouse manager will explain the overall operations process, including inbound, inventory, packing, sealing, and outbound procedures.

• He will also explain the documentation process, including the functions of goods receiving notes, invoices, and POs.

• Emphasis on important warehouse safety rules.

Review several warehouse transfer lists provided by the supervisor that are not yet approved and still in draft status.

Update the latest warehouse transfers for returned, damaged, and internally transferred items in the system.

Update the latest warehouse transfers for returned, damaged, and internally transferred items in the system.

• Record the Warehouse Transfer (WT) ID for supervisor approval.

Review the warehouse transfer list in draft and pending status to determine if rejection or approval is necessary.

Check the inventory balance and perform an analysis to place orders for medicines according to the Minimum Order Quantity (MOQ).

Visit outlet (Vina)

• Pack and seal excess household items for distribution to other outlets, recording the quantities in the ARS system.

• Display the household items within the outlet and ensure they are correctly priced.

Visit outlets (Nadi Bangsar, Trinity, D28, and Myhabitat)

• Display the transferred household items to fulfill customer requests.

Notify Mr. Ee of any insufficient quantities listed in Excel via email for script adjustments in the system.

Update the latest warehouse transfers for returned, damaged, and internally transferred items in the system.

Prepare a proposal for transferring the freezer from the Zeva outlet, which is closing down, and seek approval from the supervisor.

Prepare purchase orders (PO) for GBA for each outlet and send them to the supplier via WhatsApp.

Contact the suppliers Tian An and Wall's to arrange a schedule for transferring the freezer from Zeva.

Visit outlets (Kiara East, Kiaramas, Verdana, Pavilion Hilltop, United Point)

• Pack, seal, and scan the returnable stock in the ARS system.

• Record the TK number and carton number of the returnable stock to issue the Goods Received Note (GRN).

• Contact the supplier to arrange a schedule to collect the returnable stock.

Visit outlet (Zeva)

• Label the Spritzer items that need to be transferred to other outlets to avoid confusion for the supplier.

• Supervise the supplier during the collection of returnable and transferrable stock to the Vina outlet.

Visit outlet (Vina)

• Receive new arrival products.

  • Check the SKUs and quantities received against the order.

  • Record the quantities received in the prepared Excel worksheet.

• Display the transferrable stock according to the required quantities.

Update the latest warehouse transfers for returned, damaged, and internally transferred items in the system.