Data and digital focussed training resources, handbooks, and case studies from around the world by Apolitical

A Brief Introduction to Digital Transformation: A guide for public sector leaders who want to understand and get the best out of technology

apolitical_courses — 2023-11-22 15:27:50 UTC

Description: Much has been promised about the potential of digital technologies to positively enhance the work of government and the public sector. This is often called Digital Government. This short Nesta guide, which is designed for public sector leaders, explores what digital government is and how you can think about the role that digital technologies might play in your own organisation.

Location: Nesta, London, UK

Areas of work: Digital Strategy

Further information: https://media.nesta.org.uk/documents/A_Brief_Introduction_to_Digital_Government_v5.pdf

Introduction to Content Design

apolitical_courses — 2023-11-22 15:37:55 UTC

Description: This course covers the main concepts of effective user-centred content design. You’ll develop your skills and confidence in designing content that is accessible, backed by user research and written in plain English. As you explore the role of the content designer, you’ll learn the value of journey mapping and prototyping and how to use data to improve and iterate your content. You’ll also learn how content designers work across the UK government and public sector, and have the opportunity to exchange tips and best practice with other learners on the course.

Location: Government Camus, London, UK

Areas of work: Content Design

Further information: https://www.futurelearn.com/courses/introduction-to-content-design

GOV.UK Service Manual

apolitical_courses — 2023-11-22 16:32:26 UTC

Description: This service manual covers all of the necessary consideration of creating and running a great public service. This includes design principles, agile ways of working, conducting user research and how to measure success.

Location: GOV.UK, London, UK

Areas of work: Digital ways of working

Further information: https://www.gov.uk/service-manual

Guides: Principles and standards that shape our work

apolitical_courses — 2023-11-22 16:40:42 UTC

Description: 18F is a digital service agency within the Technology Transformation Service department of the General Services Administration. They often work with other agencies to build products through user-centred development. This guide brings together the technical principles that guide their day-to-day work. These principles include agile ways of working, accessibility, and design methods.

Location: 18F, Washington DC, USA

Areas of work: Digital ways of working

Further information: https://18f.gsa.gov/guides/

Service design playbook

apolitical_courses — 2023-11-22 16:53:03 UTC

Description: This playbook is a crash course on service design. It works alongside the 13 points set out in the Government of Ontario’s Digital Service Standard to provide the basics needed to get started on a digital service.

Location: Government of Ontario, Ontario, Canada

Areas of work: Digital ways of working

Further information: https://www.ontario.ca/page/service-design-playbook

Digital Services Playbook

apolitical_courses — 2023-11-22 16:59:42 UTC

Description: The U.S. Digital Service created a playbook of 13 key plays, which are drawn from successful practices from the private sector and government, that will help build more effective digital services.

Location: U.S. Digital Service, Washington DC, USA

Areas of work: Digital ways of working

Further information: https://playbook.cio.gov/

Ministry Family Digitalisation Guide

apolitical_courses — 2023-11-22 17:02:59 UTC

Description: This handbook comprises suggested approach, key principles and other reference resources that will serve as a guide to Ministry Family Chief Digital Strategy Officers (CDSOs) and relevant officers involved in developing digitalisation plans for their agencies. This version is adapted from the guide given to Chief Digital Strategy Officers for formulating their Ministry Family Digitalisation Plans.

Location: GovTech Singapore, Singapore

Areas of work: GOVTECH Singapore, Singapore

Further information: https://www.tech.gov.sg/files/digital-transformation/ministry-family-digitalisation-guide.pdf

Digital Government Innovation

apolitical_courses — 2023-11-22 17:09:48 UTC

Description: The Korean government has constantly improved its digital government strategy to proactively identify the citizens’ needs and serve them in the best way possible. In the wake of the COVID-19 pandemic, the Korean government facilitated the digital government innovation plan to create a more resilient, responsive digital government.

Location: Ministry of the Interior and Safety, Seoul, South Korea

Areas of work: Digital Strategy

Further information: https://www.mois.go.kr/eng/sub/a03/digitalGovInnovation/screen.do

Digital Service Design Standard

apolitical_courses — 2023-11-23 12:32:04 UTC

Description: The purpose of the Standard is to provide an overview of design thinking for anyone who designs or provides government services. The Standard is a comprehensive tool that supports the development of accessible, integrate, and inclusive digital services.

Location: Digital.Govt.NZ, New Zealand

Areas of work: Digital ways of working

Further information: https://www.digital.govt.nz/standards-and-guidance/digital-service-design-standard/

Digital Service Standard

apolitical_courses — 2023-11-23 12:34:39 UTC

Description: The Digital Service Standard is a set of best-practice principles for designing and delivering government services. It helps digital teams to build services that are user-friendly, inclusive, adaptable, and measurable.

Location: Digital Transformation Agency, Australia

Areas of work: Digital ways of working

Further information: https://www.dta.gov.au/help-and-advice/about-digital-service-standard

Digital Service Standard

apolitical_courses — 2023-11-23 12:37:38 UTC

Description: The Digital Service Standards is a set of standards used by Singaporean government agencies in implementing digital services. It helps to ensure that all government digital services are easy to use, seamless, and relevant for citizens and businesses.

Location: GovTech Singapore, Singapore

Areas of work: Digital ways of working

Further information: https://www.tech.gov.sg/digital-service-standards/

Service Standard

apolitical_courses — 2023-11-23 12:41:13 UTC

Description: The Service Standard helps teams in the UK Government create and run great public services. It provides a set of 14 standards that public services should meet.

Location: GOV.UK, London, UK

Areas of work: Digital ways of working

Further information: https://www.gov.uk/service-manual/service-standard

15 Principles of Good Service Design

apolitical_courses — 2023-11-23 12:47:16 UTC

Description: The 15 universal principles for designing services that work for users. Use them to design, assess or monitor the quality of any service. These 15 principles were developed by Lou Downe, the former Director of Design for the UK Government.

Location: The School of Good Services, London, UK

Areas of work: Digital ways of working

Further information: https://good.services/15-principles-of-good-service-design

Digital Service Standard

apolitical_courses — 2023-11-23 12:53:56 UTC

Description: The Digital Service Standard (DSS) is a set of over 170 standards, principles and guidelines which were developed by the Working Group on Digital Service Standard. The DSS framework can be applied with benefit to a variety of situations like large green‐field digital projects, legacy systems that need to migrate to the digital era, discrete services and portfolio of services. DSS provides not only the standards, principles and guidelines to be followed, but also the framework to measure the performance of digital services and to assess their impact, and also a set of strategies to overcome the challenges in the adoption of DSS.

Location: Ministry of Electronics & IT, New Delhi, India

Areas of work: Digital ways of working

Further information: https://egovstandards.gov.in/sites/default/files/2021-07/Digital%20Service%20Standard%20Version%201.0.pdf

Inclusive design cards

apolitical_courses — 2023-11-23 12:58:52 UTC

Description: These cards were designed by the Government of Ontario to help public servants design inclusive public services.

Location: Government of Ontario, Ontario, Canada

Areas of work: Digital ways of working

Further information: https://www.ontario.ca/page/inclusive-design-cards

Making your service accessible: an introduction

apolitical_courses — 2023-11-23 13:07:41 UTC

Description: This guide, developed by the UK Government's Accessibility Community, describes how to include accessibility considerations in each stage of service development and delivery.

Location: GOV.UK, London, UK

Areas of work: Digital ways of working

Further information: https://www.gov.uk/service-manual/helping-people-to-use-your-service/making-your-service-accessible-an-introduction

ProudCity Onboarding

apolitical_courses — 2023-11-23 15:40:16 UTC

Description: ProudCity Onboarding offers an empowered approach to launching government websites and learning how to make ongoing, informed digital service decisions: digital government strategy and training, project management, launch support, ProudCity platform training, and hands-on, collaborative customization.

Location: ProudCity, Oakland, California, USA

Areas of work: Digital Strategy

Further information: https://help.proudcity.com/onboarding-overview/

OECD Digital Government Toolkit

apolitical_courses — 2023-11-23 15:48:00 UTC

Description: This toolkit is designed to help people implement the OECD Recommendation on Digital Government Strategies. By comparing good practices across OECD countries, this site can guide decision-makers in using digital technologies to encourage innovation, transparency, and efficiency in the public sector.

Location: OECD, Paris, France

Areas of work: Digital Strategy

Further information: https://www.oecd.org/governance/digital-government/toolkit/

TISDD Method Library

apolitical_courses — 2023-11-23 15:52:28 UTC

Description: In this library, you’ll find 54 hands-on descriptions that help you use the key methods used in service design. These methods include instructions, guidelines, and-tips-and tricks for activities within research, ideation, prototyping, and facilitation.

Location: This is Service Design Doing, Innsbruck, Austria

Areas of work: Digital ways of working

Further information: https://www.thisisservicedesigndoing.com/methods

Digital Development Toolkits

apolitical_courses — 2023-11-23 15:56:14 UTC

Description: The Digital Development Toolkits Series aims to help readers (i) identify challenges and necessary policy and regulatory actions in digital development; (ii) analyse potential solutions; and (iii) provide practical examples from countries that have addressed digital development-related matters. Its target audience includes policy-makers, regulators, researchers, and other relevant stakeholders in the digital development field, particularly those in developing countries. The series of toolkits consists of the Digital Government Readiness Assessment (DGRA) Toolkit, the Digital Capability Framework, the Digital Regulation Platform, the Engendering ICT Toolkit, the Cross-Sector Infrastructure Sharing Toolkit, the Cloud Readiness Assessment Toolkit, and the Broadband Strategies Toolkit.

Location: The World Bank, Washington DC, USA

Areas of work: Digital ways of working

Further information: https://www.worldbank.org/en/topic/digitaldevelopment/brief/digital-development-toolkits

DDC Tools and Methods

apolitical_courses — 2023-11-23 16:06:57 UTC

Description: This resource provides a collection of design tools matched to scenarios where they would have the most utility. DDC provide a description of when to use the tool, what materials are needed and a description of how to use the tool.

Location: Danish Design Center, Copenhagen, Denmark

Areas of work: Digital ways of working

Further information: https://ddc.dk/tools-and-methods/

OGP Toolbox

apolitical_courses — 2023-11-23 16:17:54 UTC

Description: The OGP Toolbox is a free software initially developed by Etalab, the Prime Minister taskforce in charge of open data and open government French policy, on behalf of the Open Government Partnership community. The goals of the Toolbox are to allow people to identify digital tools that are better suited to their needs, enhance collaboration in making digital tools more accessible, and to foster the sharing of experience between practitioners.

Location: Open Government Partnership, Washington DC, USA

Areas of work: Digital ways of working

Further information: https://ogptoolbox.org/en/

Civic Service Design: Tools + Tactics

apolitical_courses — 2023-11-23 16:20:59 UTC

Description: Civic Service Design Tools + Tactics is an introduction to service design for public servants, and a set of practical ways to include design methods in your work. Use this collection of tools and tactics to see your service in context, talk with people who use it, and try out ideas in low-risk ways.

Location: Government of New York City, New York, USA

Areas of work: Digital ways of working

Further information: https://www.nyc.gov/assets/servicedesign/index.html?ref=publicdesignvault#get-started

The Data Ethics Canvas

apolitical_courses — 2023-11-23 16:27:09 UTC

Description: The Data Ethics Canvas is a tool for anyone who collects, shares or uses data. It helps identify and manage ethical issues – at the start of a project that uses data, and throughout. It encourages you to ask important questions about projects that use data, and reflect on the responses. These might be, what is your primary purpose for using data in this project, or who could be negatively affected by this project? The Data Ethics Canvas provides a framework to develop ethical guidance that suits any context, whatever the project’s size or scope.

Location: Open Data Institute, London, UK

Areas of work: Data essentials

Further information: https://theodi.org/news-and-events/blog/data-ethics-canvas/

Data Ethics Framework

apolitical_courses — 2023-11-23 16:29:21 UTC

Description: The Data Ethics Framework guides appropriate and responsible data use in government and the wider public sector. It helps public servants understand ethical considerations, address these within their projects, and encourages responsible innovation. This guidance is aimed at anyone working directly or indirectly with data in the public sector, including data practitioners (statisticians, analysts and data scientists), policymakers, operational staff and those helping produce data-informed insight.

Location: GOV.UK, London, UK

Areas of work: Data essentials

Further information: https://www.gov.uk/government/publications/data-ethics-framework

What is data ethics?

apolitical_courses — 2023-11-23 16:39:02 UTC

Description: This article by Professor Taddeo and Professor Floridi discusses the foundations of data ethics and its implications on data science.

Location: Alan Turing Institute, London, UK

Areas of work: Data essentials

Further information: https://www.turing.ac.uk/news/publications/what-data-ethics

DataEthics.eu’s Newsletters

apolitical_courses — 2023-11-23 16:44:00 UTC

Description: DataEthics is a not for profit politically independent Think Tank based in Denmark dedicated to ensuring human value in a world of data. They publish a monthly newsletter discussing major Data ethics issues, such as AI or online safety.

Location: DataEthics.eu, Denmark

Areas of work: Data essentials

Further information: https://dataethics.eu/newsletters/

Policy Brief: Principles for Responsible Data Handling

apolitical_courses — 2023-11-23 16:49:27 UTC

Description: This policy brief sets out the ethical principles and recommendations necessary for protecting privacy and autonomy.

Location: Internet Society, Reston, Virginia, US

Areas of work: Data essentials

Further information: https://www.internetsociety.org/policybriefs/responsible-data-handling/

CivicActions Accessibility

apolitical_courses — 2023-11-23 16:52:54 UTC

Description: CivicActions Accessibility site is an open project for their team members and those who work for digital inclusion. It includes a playbook for governments on how to make digital services more accessible and a guide.

Location: CivicActions, Lafayette, California, USA

Areas of work: Digital ways of working

Further information: https://accessibility.civicactions.com/

Digital Service Toolkit

apolitical_courses — 2023-11-23 17:04:57 UTC

Description: This toolkit is a collection of NSW Government resources that can be used in designing, developing and delivering digital services. It includes design standards, templates, delivery manuals, and design systems.

Location: New South Wales Government, Sydney, Australia

Areas of work: Digital ways of working

Further information: https://www.digital.nsw.gov.au/delivery/digital-service-toolkit

DQ Framework

apolitical_courses — 2023-11-23 17:08:39 UTC

Description: This framework lays out a common language, structure, and taxonomy around digital literacy, skills, and readiness that can be benchmarked, referenced, and adopted across nations and sectors worldwide. The DQ Framework was internationally acclaimed and endorsed by the Coalition for Digital Intelligence (CDI), formed in 2018 by the OECD, IEEE SA, and DQ Institute in association with the World Economic Forum, with the commitment to promote digital literacy and digital skills around the world.

Location: DQ Institute, Singapore

Areas of work: Digital ways of working

Further information: https://www.dqinstitute.org/global-standards/

DigComp 2.2: The Digital Competence Framework for Citizens

apolitical_courses — 2023-11-23 17:11:27 UTC

Description: The Digital Competence Framework for Citizen (DigComp) provides a common understanding of what digital competence is. The present publication has two main parts: the integrated DigComp 2.2 framework provides more than 250 new examples of knowledge, skills and attitudes that help citizens engage confidently, critically and safely with digital technologies, and new and emerging ones such as systems driven by artificial intelligence (AI). The framework is also made available following the digital accessibility guidelines, as creating accessible digital resources is an important priority today. The second part of the publication gives a snapshot of the existing reference material for DigComp consolidating previously released publications and references.

Location: European Commission, Brussels, Belgium

Areas of work: Digital ways of working

Further information: https://publications.jrc.ec.europa.eu/repository/handle/JRC128415