https://padlet.com/morganbell/fyay7cgw036ftdjr Made with a curious mind en-us 2020-10-21 15:59:11 UTC 2020-10-21 17:24:49 UTC hello@padlet.com https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849332699 '9 women can not make a baby in a month' -- only so many hands can help to lighten the load. ]]> 2020-10-21 16:08:43 UTC https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849332699 https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849357290 Client retention and satisfaction. It does us no good to just accomplish tasks without clear positive feedback from the clients and ensuring that we're meeting their needs.]]> 2020-10-21 16:13:49 UTC https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849357290 https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849358724 Speed and accuracy of resolution provided for client issues presented within Client Operations as well as a minimal amount of downtime experienced by our clients.]]> 2020-10-21 16:14:08 UTC https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849358724 https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849369585 Embracing, and implementing scalable automation and associated best practices for scripting the completion of repeated tasks within Operations]]> 2020-10-21 16:16:24 UTC https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849369585 https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849376422 Cross train each other in our tasks/dutes. Share knowledges and skillsets so that we can all develop a wider array of skills and help lighten each other's loads. Ensure we all have our team's processes well documented, accessible, and easy to find to ensure that in times of difficulty we can help lift each other up.]]> 2020-10-21 16:17:48 UTC https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849376422 https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849382596 Direct mentoring of people within Client Ops from T3>T2 and T2>T1 so as to ensure that there is more visibility of what work is being done across the tiers as well having times when the CSM team can "shadow" the differing tiers and that way they can see more of the Operations technical side and the Operations side can have more oppurtunity to learn what the CSM team needs]]> 2020-10-21 16:19:03 UTC https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849382596 https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849385392 More automation for repetitive or time-intensive tasks/processes. Anything with an SOP is worth having automation at least in part to ensure that we can action an SOP faster and go beyond meeting SLA to Exceeding it.]]> 2020-10-21 16:19:38 UTC https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849385392 https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849405421 Round-Table or planned educational sharing meetings. Both to build/maintain casual relationships and to facilitate the sharing of information needed by multiple teams. Uptrain, share knowledge, and help develop skills in parallel while also increasing our levels of interaction with each other to humanize each other more.]]> 2020-10-21 16:23:53 UTC https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849405421 morganbell https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849409974 SQL eDTU Errors - No access to SQL Server
HTTP Errors 
Response triggers investigation
EX: DOJ Utilization  
95% needs human; 90% maybe]]> 2020-10-21 16:24:53 UTC https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849409974 morganbell https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849412499 2020-10-21 16:25:27 UTC https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849412499 morganbell https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849451072 Create process / standards to mute if no response 
Higher Thresholds 
Immediate Action to allocate free space to drive?]]> 2020-10-21 16:33:57 UTC https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849451072 morganbell https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849477830 Why are we nagging a client to fix something in their environment?!]]> 2020-10-21 16:39:43 UTC https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849477830 morganbell https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849573910 Goes both ways - process / tech knowledge. 

'Did you look at the runbook' 

More detail / less detail - how do we ask each other for information?]]> 2020-10-21 17:00:38 UTC https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849573910 morganbell https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849645088 1. Don't ask for due dates; follow SLA - 7 Days 
2. Badging Process 
   - Active Badge List Access
   - Established Windows for Badging (Wednesday)
- Badging Calendar (CSM/TACC) ]]> 2020-10-21 17:16:31 UTC https://padlet.com/morganbell/fyay7cgw036ftdjr/wish/849645088