MM Learning Sprint by Rachel Short https://padlet.com/rachels48/fwwo14xkfsa80zq1 en-us 2022-06-16 17:07:36 UTC 2025-11-10 15:03:00 UTC hello@padlet.com What have been MicroMentor's biggest turning points and strategic decisions in the last five years [or since you joined the team]?  Think partnerships, capacities, product changes, methodology, etc... rachels48 https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223256721 2022-06-16 17:09:00 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223256721 What had we learned about the user experience that inspired these turning points/decisions? [intuition? word of mouth? data? trends?] rachels48 https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223257608 2022-06-16 17:10:06 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223257608 What impact did these turning points/decisions have on the user experience? rachels48 https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223257788 2022-06-16 17:10:21 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223257788 Addition of earned income product offerings https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223263631 2022-06-16 17:18:50 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223263631 Mentor Advisor renee185 https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223264815 2022-06-16 17:20:34 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223264815 migrate off dayspring onto our own platform https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223264892 2022-06-16 17:20:40 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223264892 Beginning large-scale paid advertising! https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223264938 2022-06-16 17:20:44 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223264938 new brand and site redesign https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265039 2022-06-16 17:20:54 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265039 Core program aspects for replication + room for localization renee185 https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265067 2022-06-16 17:20:56 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265067 VTS renee185 https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265158 2022-06-16 17:21:03 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265158 Growing LT https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265168 2022-06-16 17:21:04 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265168 Bringing our product team in-house https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265212 2022-06-16 17:21:08 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265212 Breakthrough goals and mindset - Thanks to our mentor, Brian. https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265336 2022-06-16 17:21:20 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265336 Connections Review https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265371 2022-06-16 17:21:24 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265371 Deciding to keep the technoloy in house and hire to build up compentency. https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265430 2022-06-16 17:21:30 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265430 Shift to focus on growth, then to focus on quality https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265506 2022-06-16 17:21:35 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265506 OKR Framework https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265529 2022-06-16 17:21:38 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265529 That our main "product" is our mentors https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265618 2022-06-16 17:21:45 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265618 Growth campaigns https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265656 2022-06-16 17:21:48 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265656 LT Structure and subsequent team structures this past year https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265693 2022-06-16 17:21:51 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265693 Having a path to scale - digital advertising. https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265805 2022-06-16 17:22:01 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265805 Focusing on under-resourced entrepreneurs https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265828 2022-06-16 17:22:01 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265828 the third-party platform project https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265973 while it ended up not happening, everything that went into it, led up to it, and the aftermath was highly consequential for our relationship to our technology (and all aspects of our business).]]> 2022-06-16 17:22:13 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223265973 Mentoring can be scalable! https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223266007 2022-06-16 17:22:16 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223266007 Program expansion into new regions https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223266037 2022-06-16 17:22:19 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223266037 Org chart changes have been very effective. https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223266053 2022-06-16 17:22:20 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223266053 Breakthrough client / country programs projects https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223266216 2022-06-16 17:22:35 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223266216 Deciding to build a mobile-first, low-bandwidth UI https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223266254 2022-06-16 17:22:38 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223266254 That value created is as important as jobs create https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223266267 2022-06-16 17:22:39 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223266267 Big $$$ partners and funders https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223266328 2022-06-16 17:22:44 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223266328 Addition of new languages to the platform rachels48 https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223266556 2022-06-16 17:23:05 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223266556 Hiring specialized/skilled talent on the team https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223266656 2022-06-16 17:23:15 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223266656 Strategy to focus on core product improvements - identifying the need for improved low-bandwidth solution https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223266816 2022-06-16 17:23:31 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223266816 Understanding we can be a SaaS company, too https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223266983 SaaS = Software as a service, which is what we are doing for Verizon and plan to do for Hello Alice.]]> 2022-06-16 17:23:47 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223266983 Hybrid model - Reduced dependency on grants https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223267174 2022-06-16 17:24:08 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223267174 Building operational structures so that decisions can be made at a departmental level https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223267262 2022-06-16 17:24:17 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223267262 Focus on quality instead of numbers https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223267279 2022-06-16 17:24:20 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223267279 Female entrepreneurs - 60% goal https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223267391 2022-06-16 17:24:32 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223267391 Investment in building up marketing team https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223267420 2022-06-16 17:24:35 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223267420 new site design, KR framework, North Star focus, Enterprise model deployment and focus on earned income channel https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223267448 2022-06-16 17:24:40 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223267448 Verizon SMB: Committing to mentor recruitment (10k mentors) First time selling mentors to corporate client and API integration to access those mentors in such a wholistic way. More emphasis on quality of mentors than previous clients https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223267481 2022-06-16 17:24:43 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223267481 MM Replication through MC partners with a localized approach in different countries https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223267527 2022-06-16 17:24:47 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223267527 Narrowing of focus on our target audience https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223267534 2022-06-16 17:24:48 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223267534 Defining metrics that speak to donors - price per job created rachels48 https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223267991 2022-06-16 17:25:28 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223267991 Transitioning away from Employee Engagement/ Govt/Nonprofit SaaS model https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223268012 2022-06-16 17:25:31 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223268012 Scale and revenue can go together https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223268015 2022-06-16 17:25:32 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223268015 We have scale - not yet scalable https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223268193 2022-06-16 17:25:49 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223268193 Combining all programs into one team (country with corporate) https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223268207 2022-06-16 17:25:50 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223268207 Selling API https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223268498 2022-06-16 17:26:20 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223268498 Very new - but a focus on QA and support for mentor as the largest resource to reach ents https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223268604 2022-06-16 17:26:31 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223268604 adding Justine to the team https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223269197 2022-06-16 17:27:33 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223269197 Low bandwith - mobile https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223269581 2022-06-16 17:27:59 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223269581 Focus on recruiting and developing qualified mentors https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223270565 2022-06-16 17:29:30 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223270565 Tech Structure https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223271850 2022-06-16 17:31:24 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223271850 Team - structure, capacity, etc. https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223272023 2022-06-16 17:31:41 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223272023 Impact analysis https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223272161 2022-06-16 17:31:54 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223272161 Marketing & Paid Advertising https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223272295 2022-06-16 17:32:08 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223272295 Business Model https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223272396 2022-06-16 17:32:20 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223272396 Program & Implementation https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223272796 2022-06-16 17:32:52 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223272796 Strategic Infrastructure https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223274096 2022-06-16 17:34:43 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223274096 UA > Behaviour > results > data > user research https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223276417 2022-06-16 17:37:48 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223276417 Realizing we need more mentors and re-activate existing mentors https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223276447 2022-06-16 17:37:51 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223276447 Our challenges to increase connections https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223276908 2022-06-16 17:38:25 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223276908 Reported challenges during onboarding https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223277267 2022-06-16 17:38:47 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223277267 Losing communities to WhatsApp https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223277793 2022-06-16 17:39:43 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223277793 Female entrepreneurs face different barriers. Need to design for them. https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223279673 2022-06-16 17:42:50 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223279673 Focusing on value - Connections are continue lowering at scale. https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223280588 2022-06-16 17:44:19 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223280588 Bringing tech in-house - on the new platform rachels48 https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223281565 2022-06-16 17:45:59 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223281565 Growth - Community & Revenue rachels48 https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223281936 2022-06-16 17:46:31 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223281936 Go Team! https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223284270 2022-06-16 17:49:46 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223284270 mentors are our product - We need to make sure mentor offer contextualized support. https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223285107 2022-06-16 17:51:02 UTC https://padlet.com/rachels48/fwwo14xkfsa80zq1/wish/2223285107