ITS Management Process - CSC 08/04/16 by dan https://padlet.com/daniel_jones1/fwvn72v2srrw Goal: To conduct communication huddles on a frequent basis to address issues and ensure follow up. en-us 2016-08-04 13:48:18 UTC 2025-10-25 18:52:35 UTC hello@padlet.com DAILY WORK daniel_jones1 https://padlet.com/daniel_jones1/fwvn72v2srrw/wish/117539979 Report out on the following and assign an owner.  Do not problem solve.
Staffing: Lionel and Tom are off the rest of the week

Road blocks:  For interface issues please be sure to ask the caller if the issue is orders or results and what applications are effected.
                                                                                                             REMINDERS
Please ensure that all tickets related to Sev 1 or 2 are related as Duplicate of and changed to a Sev 3 or 4

Queue this week: Sandra CSC queue ( 3880 Erick, Roberto)
Aug 13-Sept 3. ( subject to change)

Everyone should be targeting 30 plus calls per day on the day shift.  
Document all information in your tickets.   
Review your tickets for accuracy before escalating  

numbers for yesterday: ABR 10.92 and FCR 77.68 customer inputs into the help desk portal 493






]]> 2015-12-08 17:07:09 UTC https://padlet.com/daniel_jones1/fwvn72v2srrw/wish/117539979 ANNOUNCEMENTS daniel_jones1 https://padlet.com/daniel_jones1/fwvn72v2srrw/wish/117539980 Provide global information, celebrations, organizational announcements, birthdays, etc.
Please review my email on recording bridge lines.  Please do so only if asked.
Onbase link on the intranet has been moved to sharepoint


]]> 2015-12-08 16:57:56 UTC https://padlet.com/daniel_jones1/fwvn72v2srrw/wish/117539980 RECOGNITION daniel_jones1 https://padlet.com/daniel_jones1/fwvn72v2srrw/wish/117539981 Discuss achievements/successes/patient stories/Recognition


]]> 2015-12-08 16:56:54 UTC https://padlet.com/daniel_jones1/fwvn72v2srrw/wish/117539981