Pre Peak Refresher Training! by https://padlet.com/emlewis711/pcarefresher Q&A Comments!! en-us 2018-08-30 13:57:31 UTC 2026-01-07 02:15:00 UTC hello@padlet.com https://padlet.net/icons/png/260e.png Good morning! emlewis711 https://padlet.com/emlewis711/pcarefresher/wish/1884279829 2021-11-11 14:16:34 UTC https://padlet.com/emlewis711/pcarefresher/wish/1884279829 Long hold time for Logistics. Does not help with first call resolution. emlewis711 https://padlet.com/emlewis711/pcarefresher/wish/1884440041 2021-11-11 15:13:39 UTC https://padlet.com/emlewis711/pcarefresher/wish/1884440041 Counseling and concerns for patients most of the time requires an email being sent to pharmacist to call patient back due to long hold times. Going beyond one call resolution. https://padlet.com/emlewis711/pcarefresher/wish/1884452426 2021-11-11 15:18:22 UTC https://padlet.com/emlewis711/pcarefresher/wish/1884452426 Call assistant does not provide correct information. EX: fert drug emlewis711 https://padlet.com/emlewis711/pcarefresher/wish/1884463112 2021-11-11 15:22:26 UTC https://padlet.com/emlewis711/pcarefresher/wish/1884463112 IV agents are not aware of Part B coverage. emlewis711 https://padlet.com/emlewis711/pcarefresher/wish/1884660700 2021-11-11 16:46:10 UTC https://padlet.com/emlewis711/pcarefresher/wish/1884660700 When patient is out of network and have to be transferred to another pharmacy. Patient should be called and made aware. Some patients call in for refills and aren't aware of change. https://padlet.com/emlewis711/pcarefresher/wish/1884667023 2021-11-11 16:49:09 UTC https://padlet.com/emlewis711/pcarefresher/wish/1884667023 when doing online orders pt call in with a conformation number but order had not even started to process for delivery. https://padlet.com/emlewis711/pcarefresher/wish/1884714754 2021-11-11 17:12:49 UTC https://padlet.com/emlewis711/pcarefresher/wish/1884714754 Patients are stating they are getting billing invoices weeks after medication is shipped or not even at all. https://padlet.com/emlewis711/pcarefresher/wish/1884763157 2021-11-11 17:36:31 UTC https://padlet.com/emlewis711/pcarefresher/wish/1884763157 notes https://padlet.com/emlewis711/pcarefresher/wish/1884796407 reps need to make sure to document notes properly in the referral. alot of reps are just notating in the the interaction survey, which can cause confusion.  some reps are not using the proper templates either.  

]]> 2021-11-11 17:55:03 UTC https://padlet.com/emlewis711/pcarefresher/wish/1884796407 would ever be possible to have access to an IV MM chat for general guidance/process questions to be able to better explain situations to pt more thoroughly? every once in a while i find i could use that contact just for a minute or one question https://padlet.com/emlewis711/pcarefresher/wish/1884968572 2021-11-11 19:32:47 UTC https://padlet.com/emlewis711/pcarefresher/wish/1884968572 Not sure what departments are to read more details on the order contents. EX: remaining refills, exp date of rx emlewis711 https://padlet.com/emlewis711/pcarefresher/wish/1885030729 2021-11-11 20:01:10 UTC https://padlet.com/emlewis711/pcarefresher/wish/1885030729 Agents are not aware that the referral survey is the process of creating a new referral. emlewis711 https://padlet.com/emlewis711/pcarefresher/wish/1885071900 2021-11-11 20:17:26 UTC https://padlet.com/emlewis711/pcarefresher/wish/1885071900 Is there a process for inactivating critical notes for all depts? emlewis711 https://padlet.com/emlewis711/pcarefresher/wish/1885100380 2021-11-11 20:38:32 UTC https://padlet.com/emlewis711/pcarefresher/wish/1885100380 There is no QRG for the new referral survey emlewis711 https://padlet.com/emlewis711/pcarefresher/wish/1885133034 2021-11-11 21:03:54 UTC https://padlet.com/emlewis711/pcarefresher/wish/1885133034 RPH's are asking agents to stay on the line while counseling patients. What is the correct procedure? emlewis711 https://padlet.com/emlewis711/pcarefresher/wish/1885146828 2021-11-11 21:16:20 UTC https://padlet.com/emlewis711/pcarefresher/wish/1885146828 There is no ring when calling over to IV and there has to be multiple attempts to finally get an agent. emlewis711 https://padlet.com/emlewis711/pcarefresher/wish/1886721033 2021-11-12 14:14:36 UTC https://padlet.com/emlewis711/pcarefresher/wish/1886721033 i feel it is best not to pre ship with mdo or pt. it can cause confusion. scheduling should not be done, until in pcc. https://padlet.com/emlewis711/pcarefresher/wish/1886809176 2021-11-12 14:48:45 UTC https://padlet.com/emlewis711/pcarefresher/wish/1886809176 if possible we should create a dept or have dedicated reps that reach out to an mdo or pt, regarding delayed orders. https://padlet.com/emlewis711/pcarefresher/wish/1886915445 2021-11-12 15:33:07 UTC https://padlet.com/emlewis711/pcarefresher/wish/1886915445 Difficult getting through to billing. emlewis711 https://padlet.com/emlewis711/pcarefresher/wish/1886946894 2021-11-12 15:46:21 UTC https://padlet.com/emlewis711/pcarefresher/wish/1886946894 Medical History - survey being completed but info is not updated to patients profile. Causes user hold issues. emlewis711 https://padlet.com/emlewis711/pcarefresher/wish/1887145594 2021-11-12 17:21:03 UTC https://padlet.com/emlewis711/pcarefresher/wish/1887145594