On 18 march 2017(no need to repeat, already mentioned in the Subject) , I purchased a digital camera (model : Nikon D7200). I know it is one of your best selling products and that is exactly what prompted me to buy it. Unfortunately, it looks like the unit I purchased is defective. The camera quality is pretty low: I can hardly understand anything. I am impressed with the quality of the camera when i look through advertisements on television. But the main purpose of a camera is to taking a good quality pictures and this one doesn’t seem good for that.(GOOD- Problem: Cause and Effect)

This is not the first time I have purchased camera selling by your company, but this is the first time I have experienced a problem. I am hoping that you will take measures necessary to replace this fault unit with a good one. I can provide you with the receipt, if needed.(GOOD-Solution)

Please contact me at +441123388347 or you can email me at Mark.hendi@gmail.com to let me know how you will rectify this situation. (GOOD- Action suggested)Because your company has an excellent reputation for service. I look forward for a positive response.(GOOD-Closing; separate this line from this paragraph)

Yours sincerely (there should be a comma ',' after the word sincerely)

马克·亨德森

Mark Henderson

Dear Sirs,
Complaint of Faulty Nikon D90

I purchased Nikon D90 at Fikofilm last week on 22 October 2017.

Unfortunately, this camera model has not performed as expected,(Good-Problem: Cause but your Effect is not there)and I believe the defective camera should be replaced under terms of the warranty. (Good-Solution. It is best that you separate this line)

To resolve this problem satisfactorily, I would appreciate a Replacement Camera.(Solution - same thing as the Solution above)

I am looking forward to your reply in this matter. I will wait until 22 November for a reply before seeking further assistance in resolving this dispute from a third party. (Good-you give a Warning with a deadline. Specify who the third party is)



Yours faithfully,

Aiman Ariffin

 

 

briannik783@gmail.com

29 April 2017

John Cena,
Manager,
Lazada Company,
Beijing, China.
Attention: Mr John Cena(another option-if you choose this format then do not indicate the name above Manager)

Dear Sir,

Re: COMPLAINT ABOUT THE DIGITAL CAMERA PURCHASED AT LAZADA WEBSITE ON 25 MARCH

I would like to inform that something is being worst to my digital i bought from your company website at internet on 25 March 2017 and im writing to seek a replacement.(Good-background given)

The digital camera do not on properly and do not even show any icon on the display screen. The camera do look in good shape but the program is full with error.(Good-Problem-Cause) This incident put me in a difficult position, because i want to make it as my friend birthday presen.(Good-Problem-Effect)  I noticed this problem as soon as i trying to take a picture.

I would like you to replace it with one of the same quality and usefull as the sample and arrange for return of the faulty camera at no cost. Please send the camera as soon as possible before due my friend birthday date on 25 May 2017.(Good-Solution recommended with deadline)

Im afraid that if these conditions are not met, i may be forced to take legal action according to your failure product.(Good-Warning , given)

I loom foward to hearing from your shortly.

You can contact me on 09 999 9999 during working hours or after hour on 018 888 8888 to discuss this matter further.(Good-option is given for an Action)

Your Customer,(Yours sincerely-better choice)
(Signature)
Brian Nik


Brian, great attempt! Take note of my comments. All the elements are there-very good!

Just take care of your grammar hahaha...otherwise Well Done!

Unfortunately , your product has not performed well and i am not happy with it .(Problem-Cause and Effect) It will be good for me as your buyer and you as a manager to the company if you could change a new camera with a better one for me . I am writing to seek a replacement .(Good-Solution is given)

I look forward to your reply and a resolution to my problem. I will wait within one week after your receive this letter before seeking third-party assistance. (End with a Warning)Please contact me at 017 3925856 during working hours or email me to Nadiahaziz98@gamil.com for any information regarding about the replacement digital camera , NIkon D3100) . Thank you . (Put Thank you on separate line pls)

Yours Sincerely ,(leave some space below for your signature)
Nadiah Aziz

A851 Lorong Selamat 19

25050 Kuantan

 DATE??

Customer Service Manager
Nikon (M) sdn bhd lot11, 2nd floor Jalan petaling, 53700(PLS WRITE A PROPER ADDRESS- the sender's address above is a good example)

29 April 2017(DATE should be between the sender and receiver addresses)

 

Dear Sir/Madam,(stick to Dear Sirs - since you do not know who the person in-charge is)

Re:(C) complaint about D7200 (C)camera (M)malfunction

I am writing today to complain on the poor quality of product I received from your company on 25 April 2017. I bought a Nikon D7200 on 24 April 2017 thru Lazada.my.(GOOD- Background is clear)

When i recieved the package, i tried to use the camera but it all end up in disappointment because it cannot take pictures. It failed miserably.(again GOOD-Proble; cause is stated)  

I request responsibility from your side as i have spent RM5290 on this product. I really need to use this camera as my income depends mostly on photography. My last camera failed me so i hope Nikon doesn't this time.(Creative!! GOOD sample of Problem: Effect)(and the price is indicated-makes the complaint more powerful)

I also bought this product with 2-year warranty from the seller. I hope you can give me some information about claiming the warranty. I hope to hear from you soon.(GOOD-Solution/Action is given but it is better if you could that you state a DEADLINE)

You can contact me by phone on 017-928 1395 or email me at danialrsr@gmail.com.(GOOD-contacts are given for a follow up)

Yours faithfully,

Danial Izzuddin