11.25.2021 CWBC : Part 2- Patient Experience, Digital Literacy and Accessibilty, Care Team, Communications & Clinician Experience by Arlene Singh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l We ask that you assign a priority level/grade to your requirement(s) Grade 10/10 are must have requirements and should only be selected for "mandatory" requirements. The legend for grade/priority level is as follows: 1: Least Important 4: Somewhat Important 6: Important 8: Very Important 10: Extremely Important en-us 2021-11-24 23:10:46 UTC 2025-10-10 04:37:21 UTC hello@padlet.com https://padlet.net/icons/png/1f514.png arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419468 Yes, multiple languages]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419468 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419470 All
- iPad
- Computer
- Phone
- Tablet

]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419470 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419471 Rural/Remote]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419471 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419472 Travelling internationally/nationally]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419472 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419473 All over BC]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419473 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419474 Within and outside the lower mainland]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419474 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419475 Desktop computer/Laptop]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419475 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419476 Phone/Smartphone]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419476 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419477 iPad/Tablet]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419477 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419478 Staff should not have to log in to another device or platform. Use of text or email would be more accessible]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419478 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419479 Combination of all]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419479 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419480 Outreach teams only have cell phone so from phones]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419480 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419481 - Hard of hearing
- Visual impairment
- Cognitive deficits]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419481 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419482 Homeless, shelter, poverty]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419482 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419483 Correctional centres]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419483 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419484 Rural areas and poor network connectivity ]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419484 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419485 Lack of access to technology]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419485 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419486 Ability to customize the modality depending on the patient and their preference]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419486 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419487 Clients have low digital literacy solution needs to be
- simple
- easy to use
- intuitive]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419487 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419488 Have something that patients can call for technical support so clinicians don't have to provide troubleshooting]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419488 Healthcare providers involved arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419489 - GP/MD
- Specialists/ specialty providers
- Allied
- Clinicians
- Students, residents
- Counsellors and therapists
- Art and music therapist
- Pharmacist

]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419489 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419490 Community providers and private care providers 
- School Nurse
- OT 
- Care Aide]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419490 Sharing RPM data with others arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419491 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419491 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419492 Different permissions and user types that can log in and see the data]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419492 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419493 Ability to generate reports and send to other care providers in the patients circle of care]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419493 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419495 Ability to assign actions to healthcare providers outside of the program]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419495 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419496 Integrate with primary and community EMRs to share data]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419496 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419498 On site]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419498 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419499 Remotely off-site]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419499 Method of Communication arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419500 Custom per patient]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419500 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419501 Texting]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419501 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419502 Email]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419502 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419503 Video call or videoconferencing]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419503 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419504 Phone call]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419504 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419505 Mobile applications]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419505 Preferred Devices arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419506 Basic phone]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419506 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419507 Smart phone]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419507 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419508 Computer]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419508 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419509 Customize to patient needs ]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419509 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419510 Questions asked and monitoring is appropriate and needed for that patient]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419510 arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419511 Ability to communicate and do what is right for the patients

i.e. do they need regular text check ins only or do they need a full monitoring plan on a regular basis]]> 2021-11-24 23:10:46 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1911419511 Most of the patient population do not have internet or devices arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913020095 2021-11-25 17:29:35 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913020095 Patients prefer text especially teenagers arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913037801 Clinicians want to ensure safeguards are in place especially if using personal devices]]> 2021-11-25 17:44:16 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913037801 Personal phones but want to ensure that boundaries are maintained especially after hours arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913040922 2021-11-25 17:46:59 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913040922 when families don't understand how to fill in the online questionnaires, maybe have a help desk they can call so someone can help them fill in the documents https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913043765 2021-11-25 17:49:05 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913043765 Translate in Real Time arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913043807 2021-11-25 17:49:07 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913043807 Common Languages arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913044920 Tagalog

]]> 2021-11-25 17:49:59 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913044920 Technical set up arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913046236 Ensuring the tools are well set up on the patients end ]]> 2021-11-25 17:51:04 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913046236 separated families and multiple caregivers submitting data on the same patient https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913047170 2021-11-25 17:51:47 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913047170 Autism + Intellectual Disability arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913048537 Lots of potential to support these children. Would be helpful to have a session with the BA or a clinician to get the device on the child and then continue on with getting the monitoring. Need planning support and assistance.]]> 2021-11-25 17:52:55 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913048537 some families live in Yukon https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913049741 2021-11-25 17:53:55 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913049741 Share data bidirectionally with patients and family arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913050149 2021-11-25 17:54:17 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913050149 Integrate with Cerner arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913050581 2021-11-25 17:54:38 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913050581 Turkish arlenesingh https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913068439 2021-11-25 18:10:42 UTC https://padlet.com/arlenesingh/frc3jgpkinu0jm5l/wish/1913068439