One significant challenge I faced during the assignment was designing an evaluation framework that could effectively measure the success of the training program. Initially, I struggled to determine how to assess both immediate learning outcomes and long-term impacts on job performance. However, applying Kirkpatrick’s evaluation model—covering reaction, learning, behavior, and results—provided a structured approach to address this issue. This process helped me understand how critical evaluation is in ensuring continuous improvement in training programs. Overall, the SOJT assignment challenged me to think critically, analyze job requirements, and design practical solutions for real-world HR scenarios. It not only enhanced my problem-solving and analytical skills but also gave me the confidence to apply these techniques in future professional settings. This experience solidified my understanding of the vital role structured training programs play in improving employee performance, engagement, and organizational productivity. Reflecting on this, I feel better equipped to contribute meaningfully to HR development initiatives in my future career. 

From this assignment, I have learned how to develop a module for a trainer which is “ Mastering Clients Interaction”. Through this assignment, our group discussed the training that we are going to propose to Angkatan Koperasi Malaysia ( ANGKASA) based on the training need analysis that was conducted previously. Based on the training needs analysis, Angkasa was faced with a lack of communication skills especially when they interact or meet the clients.  I have learned there is no one-size-fits-all approach to training; instead, the needs of the audience must be carefully considered. After that, I have learned that effective communication skills are crucial when meeting a client to ensure a good service quality and relationship with the clients. Next, this assignment also makes me think critically about how we are going to do the SOJT module for the trainer and trainee so that the module is aligned with Angkasa needs to improve their employees skills through training. The challenges that I faced was I am not able to understand the assignment requirement but with the thorough discussion with my team members, I am able to understand it. I also learned how to use AI tools such as Perplexity and Microsoft Bing to solve our assignments. These AI tools were very helpful but sometimes cannot give me the answers that I need. From that I have to think and rewrite the question based on my idea to get a clear answer from it. To sum up, this module creation process has been a tremendous learning experience that has improved my critical thinking, and teamwork abilities. I hope by learning to create the SOJT module, I can apply my skills in my future jobs.