Implementation formula by

Suggestion presentation - 3W

astramentore — 2023-09-06 08:45:02 UTC

Proactive Implementation

astramentore — 2023-09-06 08:45:02 UTC

+

astramentore — 2023-09-06 08:45:02 UTC

Why you find this feature relevant

astramentore — 2023-09-06 08:45:02 UTC

Use the info you learn about the site to show the user how did you come up with the idea this feature is relevant

What this feature is about

astramentore — 2023-09-06 08:45:02 UTC

Explain the user what this feature does, how they can use it. Use the info from USP and article

What benefit the user will get

astramentore — 2023-09-06 08:45:02 UTC

Tell the user what exact value this feature will have for the user's business specifically. The more it is personalized, the higher chances the user will implement it. General values:
- increase traffic
- increase sales
- improve communication relationships with clients
- help manage the site easily
- develop the site

astramentore — 2023-09-06 08:45:02 UTC

I have noticed you have FB account

astramentore — 2023-09-06 08:45:02 UTC

Since I see you have physical location for your yoga studio

astramentore — 2023-09-06 08:45:02 UTC

As I understand, you are planing to offer massage appointments and there is one feature useful for it

astramentore — 2023-09-06 08:45:02 UTC

I recommend you to connect your FB Messenger to Wix Inbox, so that you could manage the messages from your FB and live site in one place

astramentore — 2023-09-06 08:45:02 UTC

I recommend you to create a Google Business profile. You can create it through Wix or import existing one if you have

astramentore — 2023-09-06 08:45:02 UTC

Can you please go to your Bookings Calendar in the Dashboard and I will show you it really quick.

So, I recommend you to sync your Wix Booking and Google calendars

astramentore — 2023-09-06 08:45:02 UTC

It will help you to attract local traffic and gain insights into how customers find you on the web. Also, you will be able to manage customers reviews that you customers can leave after visiting your studio. As for me, I always check reviews on Google before making a choice on the services I need, so it will definitely help you

astramentore — 2023-09-06 08:45:02 UTC

You will be able to manage the messages from your FB and live site in one place that will make your relationships with your clients even better

astramentore — 2023-09-06 08:45:02 UTC

This way you can keep track of your schedule, block off time for your personal appointments and avoid double booking

I will be glad to guide you how to set up it right now. It will take just a few minutes and it is a completely free feature. Can you please go to your Marketing & SEO page and then Google Business Profile

astramentore — 2023-09-06 08:45:02 UTC

Just click on three dots and click Sync Personal Calendar... Let me know how it is going

astramentore — 2023-09-06 08:45:02 UTC

We can do it together now, it won’t take much time and I’ll be by your side if anything! Please go to your Inbox page and let me know once you are there

astramentore — 2023-09-06 08:45:02 UTC

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astramentore — 2023-09-06 08:45:02 UTC

- Be proactive
- Check what is needed for implementation
- Call to action
- Guide the user step-by-step till the end
- Check user's progress

When we for sure must suggest and do not suggest

astramentore — 2023-09-06 08:45:02 UTC

Implementation best practices

astramentore — 2023-09-06 08:45:02 UTC

Excluded interaction

astramentore — 2023-09-06 08:45:02 UTC

- We don't suggest if USP is locked

- We don't suggest if the call should be soft transferred

- We may not suggest when escalating (10 minutes grace period to assign to Escalations - *product)

How to find suggestions

astramentore — 2023-09-06 08:45:02 UTC

It's not important whether the suggestion is connected to a user's initial issue or not. We choose the feature/tool which we find beneficial for the user to use

On a chat

astramentore — 2023-09-06 08:45:02 UTC

1. Once you join the chat and greet the user, open UM, impersonate, access the live site (take a quick look at it);
2. While acknowledging the issue and waiting for the user to reply, use this minute to open the USP, check site's goal, suggestions, etc.
3. Roadmap the user about suggestions / use Cliffhanger / Transition
4. Familiarize with the user by asking a question, making a compliment, small talk, etc.
5. Choose the suggestion from USP and present it when the issue is discussed

On a call

astramentore — 2023-09-06 08:45:02 UTC

1. Once you join the call and greet the user, open UM, impersonate, access the live site
2. Acknowledge the issue and gather all the details (if you have time, take a look at the site/USP)
3. Roadmap: Mention you'll check a user's site right after roadmapping about the issue and before starting to check it: "And I’ll also take a look at the site to see if there are any suggestions I may offer to you once we discuss the issue/ question. Is it okay with you?''
4. Spend a minute to take a look at the USP, check site/account while checking the issue to see what suggestion is useful
5. Get back to the suggestion once the issue is discussed

Instructions

astramentore — 2023-09-06 11:53:51 UTC

Review the site
Review all the USP tabs
Present suggestions

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astramentore — 2024-02-15 08:59:01 UTC

astramentore — 2024-02-15 08:59:21 UTC

astramentore — 2024-02-15 08:59:30 UTC