TSI Customer Service Musts by Anthony fig https://padlet.com/ughhhhhhhomework/tsicustomerservicemusts And/or Rules en-us 2017-03-22 14:31:46 UTC 2017-03-23 14:47:09 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Diskette.png 5 Responsibilities ughhhhhhhomework https://padlet.com/ughhhhhhhomework/tsicustomerservicemusts/wish/161837558 1.)Figure out what's wrong with the laptop/projector.

2.)Always fill out a help desk ticket.

3.)Tell the customer if the computer will be fixed or not.

4.)Always know what to do and not stand there not knowing what to do next.

5.)If necessary make new laptop owners aware of what they are signing or receiving. 



]]> 2017-03-22 14:42:05 UTC https://padlet.com/ughhhhhhhomework/tsicustomerservicemusts/wish/161837558 5 Behaviors ughhhhhhhomework https://padlet.com/ughhhhhhhomework/tsicustomerservicemusts/wish/161842417 1.) Remain positive with any customer.

2.) Never get angry with a customer.

3.) Always listen to the customer to everything he/she says, even if they're wrong.

4.) Never show that you don't want to help, or show that you're hesitating.

5.) Always greet yourself to any new customers.

]]> 2017-03-22 14:52:54 UTC https://padlet.com/ughhhhhhhomework/tsicustomerservicemusts/wish/161842417 5 Questions to ask cutomer ughhhhhhhomework https://padlet.com/ughhhhhhhomework/tsicustomerservicemusts/wish/162142221 1.) What does the computer do.

2.) When does the problem occur.

3.) When did it start occurring.

4.) Did you have any previous problems before.

5.) Is this he first time the problem occurred.]]> 2017-03-23 14:25:43 UTC https://padlet.com/ughhhhhhhomework/tsicustomerservicemusts/wish/162142221 Appearance ughhhhhhhomework https://padlet.com/ughhhhhhhomework/tsicustomerservicemusts/wish/162143266 1.) Be in uniform.

2.) Have your ID on at all times.

3.) Always smile when a customer arrives.

4.) Look professional when in or out of TSI during school.

5.) Have a TSI T-Shirt.]]> 2017-03-23 14:28:24 UTC https://padlet.com/ughhhhhhhomework/tsicustomerservicemusts/wish/162143266 3 Customer Service Goals ughhhhhhhomework https://padlet.com/ughhhhhhhomework/tsicustomerservicemusts/wish/162148796 1.) Help more customers as possible.

2.) Know what to do with difficult customers.

3.) Be Presentable. ]]> 2017-03-23 14:40:41 UTC https://padlet.com/ughhhhhhhomework/tsicustomerservicemusts/wish/162148796