• Compliance training: Emphasizing ethics and compliance and customer service training programs by following the ASIC compliance program.

• Leadership communication: The top management communicates regularly to reinforce the company's mission, values ​​and expected behaviors. A semi-annual work summary meeting is organized every six months to review the recent period's work achievements, challenges, and solutions and set work goals in the rest of the year, business development direction, and which company resources can be used. Individual meetings will be held with each employee to measure their individual performance and lay down future work plans accordingly.

2. External:

• Branding and advertising: Emphasizing credibility, company success cases, and market leadership in marketing activity. For example, for Chinese investors, the company will regularly cooperate with Tiger Broker and other trading platforms to promote recent high-return projects in the industry (such as quartz mines and gold mines) and analysis of industry investment trends to increase the company's customer exposure.  The successful trading cases of the company will also be displayed on the LinkedIn homepage.

• Customer Interaction & Compliance: While implementing the project, it is very important to provide feedback to customers regarding the latest investment progress and summarize the investment needs every day. For overseas investment clients, the company acts as an intermediary to ensure transparent communication in every meeting with clients, accurately reflecting the needs of investors and investees, and provides compliance training to overseas investors who are not familiar with Australian financial market regulations, including financial reports that need to be disclosed, sustainability disclosures and compliance updates, reflecting the commitment to integrity, performance and corporate responsibility.

The customer-oriented corporate culture drives business practices that prioritize transparency, clear communication, and tailored financing solutions. Meanwhile, work practices—consisting of daily morning meetings regarding work progress and market dynamics analysis, semi-annual work summary meetings on work planning, and timely updates with investors and teams—are also based on a customer-oriented corporate culture. Furthermore, risk management ensure that all its business practices are pursued within the compliance framework. Not only timely compliance training for employees to make sure of professional ethics but even compliance training for overseas investors who are not familiar with the Australian financial market to balance between profit and prudence.

2. Influence on Culture

The business practices of continuous compliance learning and improvement and focus on feedback about employees and customers give strength to the culture internally. The company always prioritizes customer feedback and timely communication with customers and teams to quickly solve problems and provide made-to-measure services with the view of fostering a customer-oriented company culture. Focusing on continuous compliance training and skills development is helpful to create the culture of growth. Regular checks on compliance also encourage professionalism among staff. High frequency, transparency, and an open and harmonious communication atmosphere encourage a culture of honesty and trust in this company. Besides, regular feedback also helps employees adjust their work goals in a timely manner, thereby achieving continuous improvement.