What does Customer Service look like in my Company? by Brendan Geraghty https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2 Made by Brendan en-us 2021-03-09 09:32:11 UTC 2021-03-09 10:45:32 UTC hello@padlet.com Don't think waste think service 20tceimhinkillilea https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286756134 2021-03-09 10:28:22 UTC https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286756134 Kelly, Gary x2, James https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286760137 Telephone - Follow Ups
Emails
Social Media - LinkedIn, Facebook
Face to Face
Walk-Ins
Telesales
100% Customer Satisfaction
Website
Newsletters to customers
Surveys
NPS

]]> 2021-03-09 10:29:44 UTC https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286760137 Our customers pay us, so they never have to contact us! 20tceimhinkillilea https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286760831 2021-03-09 10:29:59 UTC https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286760831 is to provide Amazing customer Experiences 20tceimhinkillilea https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286764036 -Junior Crew
-Waving at customers and their kids
-waving at prospects
polite and courteous on the road to other road users]]> 2021-03-09 10:31:02 UTC https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286764036 https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286764154 PHONE, 
WEBSITE, 
SOCIAL-MEDIA - facebook, linkedin, Instagram, twitter
APP, 
EMAIL,
FACE TO FACE,

]]> 2021-03-09 10:31:05 UTC https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286764154 https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286764898 Telephone/Emails  - 
Zoom/Teams 
Face to Face 
Social media 
Websites - Contact section 
Engineers on site 
Empathetic Listening 

''100% customer satisfaction, 100% of the time'' 

After sales service/following up 
Out of hours contact 

Understanding that if there is a problem they will be able to contact someone 
'' 






]]> 2021-03-09 10:31:20 UTC https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286764898 https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286764997 Focus on solving customer pain points-]]> 2021-03-09 10:31:22 UTC https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286764997 https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286765719 customer service- support we offer to our customers before and after purchase,
- follow ups
-feed back
-face to face interaction
-telly sales
-body language, empathetic listening,
-website 
-loyalty discounts
-survey
-what customer wants and needs
-good communication  


]]> 2021-03-09 10:31:36 UTC https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286765719 Helpful https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286766569 2021-03-09 10:31:55 UTC https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286766569 Emotional awareness https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286768509 2021-03-09 10:32:34 UTC https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286768509 Our Brand Promise....Job Done, We will do the job right each & every time 20tceimhinkillilea https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286769619 you will never have to listen to excuses or sad stories
Should we break our promise then customer does not pay.

]]> 2021-03-09 10:32:58 UTC https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286769619 Profesional https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286773810 2021-03-09 10:34:23 UTC https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286773810 Touch points 20tceimhinkillilea https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286774896 -Website 
-email
-social media
-face to face interaction
-telephone
-fleet branding
-walk in customers
-online store
-word of mouth
-needs & wants of customers and -fulfilling those 
-CRM (Salesforce)
-NPS
-Customer Surveys
-Key Account Management

]]> 2021-03-09 10:34:46 UTC https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286774896 Internal employee reflection 'Treat the customer the way you would like a business to treat your parents' 20tceimhinkillilea https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286786663 2021-03-09 10:38:50 UTC https://padlet.com/brendangeraghty/ffo9zhqk0jxknyt2/wish/1286786663