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      <title>L2 Bus Certificate intro by Nicola Owen</title>
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         <title>Prep task. Customer service</title>
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         <description><![CDATA[<div>Consider a time when you or someone you know experienced really bad customer service. What was bad and why?<br>Consider a time when you or someone you know experienced really good customer service. What was good and why?<br>Create a short presentation or report identifying  aspects of good customer service.<br>Save it in your google drive folder.</div>]]></description>
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         <title>Unit 10 </title>
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         <description><![CDATA[<div>Customer Relations in Business</div>]]></description>
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