Storage is also a challenge faced

Example given was drug challenge and routine consultation

Ability to asynchronously clarify

e.g My Visit Application, shortened waiting times

Patient engagement -- Can also gather other services / administrative duties to engage the patients, patient education activities can be done during the waiting times

lack of food choices.

healthy choices.

quick service.

use AI to interpret the data and alert medical personnel

for example: holter for ECG and gastric reflux monitoring

Cater to different needs of patients: larger and dedicated infrastructure for wheelchairs

would be nice to have food catered there, or staff canteen w free healthy meals.

• clusters of seats

• engaging patients and assigning them to different areas

Cozy, clustered seats, more informal and comfortable environment for waiting areas rather than traditional rows in waiting areas

Breaking the shape

Physical displays / communication channels to step away from the waiting areas

Embarking patients onto queue management system -- availability of waiting info

2 way communication channel -- for patients to update their real time information, enablement of rearranging sequence

Technologically enabled auto swap system

Independent movement of staff and patients

Having a dedicated; hidden common walkway for doctors

(can refer to the hidden corridors in TTSH)

These areas should be near to the staff work area

Ability to toggle from Inpatient to hybrid, reduce unnecessary visits

telemed not so good for personal care, and not conducive for hearing-aid users.

eg treatment room, vaccination

? recreation

taps too cold

AI ChatBot format

Gameification scenario

Collaborative form filling -- ability to bring in a caregiver, dialing in of family members to discuss and fill in the form

Identification of forms that can be done beforehand, sent together with appointment reminder

Providing patients with a multitude of options, e g verbally, with caregiver presence, etc...

watch videos

(Reference to Med & Sur Onco - SprinT analogy)

supplies and patient couches due to risk of splashes

pls lower room temp. pple can add sweater/scarf if they need.

cafes

with waiting time information board

or sms/app to remind re time

just need to go up and down the lift

pods of waiting spaces may help with space

May potentially have Telehealth operation centres, where there are doctors that fully focus on virtual consults

Improve infrastructure, usage of same platform for everything

need to be environmentally sustainable

Set up VC portal within clinic and allow patient to “choose” whether they Want to see their Dr via VC (eg. Medical oncology) while waiting to see another Dr which requires physical assessment eg. Post TKR wound review

More services can be done in patient's home eg. Dressing change, drain care. This can help to avoid hospital acquired infections also

varied forms of chairs and tables/chairs, sofas

Different access rights -- e.g simplified for families, detailed info for doctors

all in all, Facilitate info exchange via a very summarised information board

Would be good to extend to external partners like GPs

Empower patients /give them the right to be able to share their healthcare information with others e.g caregivers, GPs

Patient Service Officers on hand to help patients with rescheduling appointments etc via live chat

patient waits in an area

but staff walk around to meet the patient

small meeting rooms to discuss about the patient, mdt

need to isolate infectious patients

co-located clinics

How can we enable external partners to access EPIC software / info software

Colour coded prompts -- Improve UI / UX of alert system

Decentralized functional pods for people who have no equipment eg in community center

Enquiry pods

Tele health triage in terms of ED attendances

Real time queue management for DEM/outpatient venues

Virtual wayfinding through iPhone

POC kits at home for tests to improve outpatient flow

eg. ENT - couch and seat with facilities for scope - not enough space

Provision of required hardware to access patient information / view external info e.g USB, CD readers

Screening, virus scan to access info and upload it into the system

• move it away from the main hospital

move doctors instead of patients

• eg get one patient ready while the other one is being seen etc

To prevent clash with patient crowd during lunch time -- can have staff canteen

intrahospital delivery service

Staff exclusive food ordering -- prioritised for staff

better rest options

improved pantry

Almost like Google map but for our campus

Better lighting

User friendly spaces

Flexibility / future proof rooms -- additional white spaces to accommodate future changes in demand

Engage patient group for their view point

Have a hybrid eg accept payment in clinic and online payment

Link with community re: multiple appts

Too many stops for patient journey eg phlebotomy, pharmacy, financial counselling .. suggest for few sites

Junior doctors has no where to work, while admin staff has bigger table spaces and C suites senior staff keeping two office rooms at different building

Prioritising treatments and Medical technology with lower Carbon footprint .

Can combine with general medical benefit, and disallow funding for cosmetic work.