Musgrave NI Retail Team Development - SVC & Mace

Musgrave NI Retail Team Development - SVC & Mace - May 2022 by HarvestOneTeam https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow Looking for inspiring and practical content en-us 2022-05-16 08:39:15 UTC 2022-06-01 14:58:17 UTC hello@padlet.com Hunt HarvestOneTeam https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2185358231 2022-05-16 08:39:15 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2185358231 Nurture + Farm HarvestOneTeam https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2185358233 2022-05-16 08:39:15 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2185358233 Hunt - Patience HarvestOneTeam https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2185358237 2022-05-16 08:39:15 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2185358237 Re-Evaluate HarvestOneTeam https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2185358242 2022-05-16 08:39:15 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2185358242 SVC - JM https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200624245 A new of way of working that makes me better at what I do, more appreciated for what I do, but ultimately benefits me, my customer and the business as a whole together.]]> 2022-05-26 08:46:12 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200624245 Darren https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200624727 an improved professional focused way of working]]> 2022-05-26 08:46:52 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200624727 Mark https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200624804 A better understanding of how I can be more effective within my role]]> 2022-05-26 08:46:58 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200624804 David https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200624931 Better time MGT
Better Organized
New ways of working
Job satisfaction - of job well done]]> 2022-05-26 08:47:06 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200624931 JM https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200625186 My words on Menti where intrigued as I am to see what and how Harvest will bring to make things better. I am happy that we are on this journey and I am engaged to follow the journey and deliver new ways of working for the better.]]> 2022-05-26 08:47:20 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200625186 be up skilled - learn new ideas of how to drive RT sales and wholesale sales https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200625300 2022-05-26 08:47:30 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200625300 Paul https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200625401 a simple guide and way of working to be effective to benefit my region and retailers ]]> 2022-05-26 08:47:38 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200625401 Darren https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200625415 be open minded, listen , engage, and be willing to embrace change]]> 2022-05-26 08:47:40 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200625415 SVC - CD https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200625503 Learning new techniques which will benefit myself and the wider team.
]]> 2022-05-26 08:47:41 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200625503 Clare https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200625925 New learnings, ideas, help to utilize and develop my full potential]]> 2022-05-26 08:48:10 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200625925 DB https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200625978 To be engaged, part of a team, listen , learn]]> 2022-05-26 08:48:14 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200625978 Clare https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200626465 Engagement in the session, sharing ideas and insights - open minded ]]> 2022-05-26 08:48:52 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200626465 be open minded - listen and learn and take on new ideas https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200626751 Alistair]]> 2022-05-26 08:49:11 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200626751 Mace - GD https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200626806 Improve my ways of working
Make better use of time spent instore which benefits both retailer, myself and Musgrave.

]]> 2022-05-26 08:49:17 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200626806 Norman https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200626846 An improved sales focus with Retailers and Musgrave seeing the benefits and understanding the value add that this new focus brings. Sales team recognition for the value they bring to the business.]]> 2022-05-26 08:49:19 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200626846 Austin https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200626959 To enhance and develop myself and help support The MACE Team on the Training programme ]]> 2022-05-26 08:49:26 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200626959 Mark https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200627107 By engaging with the team on the programme, benefiting from everyone sharing their knowledge and experience combined with the learnings of the programme. ]]> 2022-05-26 08:49:40 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200627107 Paul https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200627156 To listen , be fully engaged , share experience and learn ]]> 2022-05-26 08:49:44 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200627156 SVC - CD https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200627238 Be present and engaged.
Open minded to everything
Sharing ideas
Problem solving - Sharing experiences

]]> 2022-05-26 08:49:50 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200627238 Norman https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200627800 Be full on, open minded, engaged and take part with enthusiasm.]]> 2022-05-26 08:50:36 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200627800 Mace - GD https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200627813 Open minded approach to the next 3 days of training and too in turn use new learnings to improve all aspects of store visits.]]> 2022-05-26 08:50:36 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200627813 Austin https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200628371 By contributing and engaging in the session and more importantly bringing what I learn to life in my Role going forward]]> 2022-05-26 08:51:09 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200628371 Mace https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200693711 plan, positive, prepared, professional, knowledge,
expertise and effort
goal and figure driven
passionate
team player
managing expectations and don't babysit
listening and have an appropriate mindset with particular retailers,
self motivated,
delegate issues and queries, learn quickly and know when to escalate
maintain control of the situation.]]> 2022-05-26 10:16:05 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200693711 SVC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200693748

Preparation is key this leads to success

Retailer takes on board what you say and they see it as valuable

Relationship is key to success, building it to a personal and open conversation

Ear of the business - when you have an internal query you have a credibility that your colleagues listen and act on your feedback

Open and direct

Desire to be driven to meet the KPIS of the business and the stores

Outputs - how the stores perform

Personal Development performance leading to a better RM - do you have the attitude to develop

Cross functional working throughout the team, departments leading to better success for all - your the go to person

Time management - ensuring your time is managed effectively giving the best productivity for your time

The time you spend doing something is adding value by ensuring your being effective with the visit, meeting, audit etc

Resilience - having the right mindset for growth

understanding the needs of your retailer

Desire to be the best

Start to finish - completing the task from start to finish

The ability to get under the skin and develop the relationship to deliver the most for your customer

]]> 2022-05-26 10:16:10 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200693748 Mace https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200719237 Need to have clear outline, agenda of store visit e.g. facts & figures / pros & cons
Honest & direct approach
Provide the insight / stats but gave them space to make the decision
lower risk - longer journey
Structured approach to outstanding issues]]> 2022-05-26 10:52:32 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200719237 Mace https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200724381 Cut to the chase with topic
Focus on the 'bigger picture'
Be energetic about topic matter - have belief in topic matter
Talk to customer in 'their language' - 'at their level'
Knowledge of each customer at how we can speak to them. ]]> 2022-05-26 10:59:53 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200724381 SVC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200724550 Controlling

Preparation
setup meeting, clear agenda sent before meeting
understand retailer mood of the day
manage the meeting and use the time productively
knowing your audience at the meeting

]]> 2022-05-26 11:00:09 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200724550 SVC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200728078 Supporting

Set time and agenda
bite size chunks
managing expectations
understanding their capabilities
retailer tends to be content
longer time for them to be react to actions
need to show them the benefit, almost taking them by the hand
need to give them more support
they need more time to make decisions
baby sitting more often to gain buy in
more need to take them on a journey

]]> 2022-05-26 11:05:05 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200728078 JM https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200836005

Store visit calendar

store visit planning and agreed meeting format

I auditor consistency of information

information on i auditor for the store visit reviews

]]> 2022-05-26 13:04:20 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200836005 CD https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200838634

Consistency of the reports that are generated via i-auditor

Clear vision on what the company requires from monthly sales meeting - Key agenda points

Store visit calendar via teams that supports the visits generated via i-auditor

Regular catch up sessions twice a week with any key updates

]]> 2022-05-26 13:06:32 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200838634 JM https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200838769

New retailers may need more support than others ie new stores

Light touch visits need agreed approach and information which is relevant to each brand and format ie hic need impulse info more than tins of beans

Retailer requests - making sure we tie that in as a light touch visit ie retailer request to discuss refit plans

]]> 2022-05-26 13:06:41 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200838769 Clare https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200839573 Currrent call cycle - in some cases some stores are pushed out to a 2 weekly call cycle.
Management of call cycle with retailers, (flexibility) times that suit them to spend time with myself.]]> 2022-05-26 13:07:23 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200839573 Paul https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200839762 Feels like there is a strong one team approach and high support ]]> 2022-05-26 13:07:27 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200839762 David https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200839931 Relationships with Retailers
I auditor
Better Organized
Planning of visits

]]> 2022-05-26 13:07:36 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200839931 A P - Relationship with retailers ,Journey Plan ,Line of one within the Mace Team https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200841230 2022-05-26 13:08:42 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200841230 Mark https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200841455 1. Uniformity of approach across all visits from the sales team
2. Same communication received and passed on - one message to our retailers
3. Frequency of visits
4. Building relationships with our retialers

]]> 2022-05-26 13:08:55 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200841455 Austin https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200841543 Region sizes and Geographic Areas
Sales Advisors relationship with Retailers
Wholesales and Hallmark performance
Store Retention
Strong Team ]]> 2022-05-26 13:08:59 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200841543 JM https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200841668

New stores - facilitation plan - its not just a handover its a continued journey

Trading information is categories and broke down by brand and format with relevance to each brand more specifically - can start to see this now with more info on impulse as an example

Light touch visit - if its a refit meeting its recorded as that and you revisit to complete the key info or if not possible the light touch information is concise and understandable as a support document anyway

]]> 2022-05-26 13:09:05 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200841668 GD https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200841983 Call cycle/agenda
Access to sales reports/trackers
Flexibility with call cycle to suit retailer needs

]]> 2022-05-26 13:09:21 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200841983 DB https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200842084 Diary Bombs
All having to build i Auditor
Different degrees of Retailers
]]> 2022-05-26 13:09:27 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200842084 NB https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200842124 I auditor-Store agenda consistency

Store communications re agreed visits

Topics covered

Alignment of team on key business/store focus areas and visit agenda's

]]> 2022-05-26 13:09:29 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200842124 CD https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200842168

Light touch visits - Expectation's from retailers

Key info from the wider business is correct (ie listing summary / NPD's / Product code changing etc accurate)

Availability of products from the warehouse

Ad-hoc meeting requests

]]> 2022-05-26 13:09:33 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200842168 Darren https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200842895 Retailer relationship and trust in me
Experience and work history in the brand
Retailer expectation of the support and commitment I have to their business
always being available to advise and give guidance sometimes out of hours /annual leave.

]]> 2022-05-26 13:10:12 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200842895 DB https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200843252 Reports on I auditor - could these be built centrally
]]> 2022-05-26 13:10:29 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200843252 Clare https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200844231 Firefighting issues from stores
Need to ensure that our retailers are aware and on board with potential change to call cycle.
Time to allow us to prepare adequately.
Ad hoc meetings - short notice
Ad hoc sales initiatives - tight deadlines ]]> 2022-05-26 13:11:09 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200844231 Mark https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200844348 1. Ad hoc retailer demands
2. Communication of new visit programme to retailer's - managing their expectations.
3. Time management in light touch visits]]> 2022-05-26 13:11:15 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200844348 SVC Support HarvestOneTeam https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200844476

I-auditor reports

Info built centrally
Light Report Developed
Report by Format

Agreed Admin Day

BD store visits - time for

Retailer Communication Plan

Internal Alignment

Meeting
Information required - Timelines (NPD / Seasonal)
Attending sales meetings
New WOW
Ownership, alignment & accountability

Ownership

]]> 2022-05-26 13:11:22 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200844476 Mace Support HarvestOneTeam https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200844655

Retailer Communication Plan

Contractual
How to support the retailer

Internal Alignment

Meeting schedule
Align BD Team of changes
Information required - Timelines (NPD / Seasonal)
Attending sales meetings
New WOW
Ownership, alignment & accountability
Joint Visits - other functions

BD Time

Admin Time

Data & Internal support for Focus meetings

]]> 2022-05-26 13:11:31 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200844655 AP - Retailer becomes disloyal , lose the relationship that has been build up , Not the model that has been sold to retailer https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200844834 2022-05-26 13:11:40 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200844834 DB https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200845917 More Info from Trading - rely on sales meeting only for info - sometimes key depts dont attend and sometimes rushed]]> 2022-05-26 13:12:23 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200845917 CD https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200845929

Agree to an admin day from which all ad-hoc meeting requests from the business can be filtered to a time in this agreed day.

Be clear with the retailers on what to expect from the light touch visits and how this change will help the overall performance for their business.

]]> 2022-05-26 13:12:24 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200845929 Austin https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200847045
Managing and embracing change
Expectation of Retailers
Getting buy in from the customer (adding value to their business)]]> 2022-05-26 13:13:13 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200847045 Paul https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200847306 planning for success
Shrink audit once per year ? the Healthcheck would follow this up ?
Retailers dictating the agenda
Being nimble enough to react to issues /events but stay on plan
Training self and reviewing in shops inc development plans ]]> 2022-05-26 13:13:26 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200847306 GD https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200847721 Changing retailer mindset to store visit(additional time instore required)
Approach to change needs to be handled differently with certain retailers.
Cat B retailers will still want a weekly call as sold to them.]]> 2022-05-26 13:13:45 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200847721 NB https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200848204 Needs of business-diary disruption

Resolving business issues for wider business-Logistics/trading/availability/finance

Retailer input/needs

Managing Business/retailer expectations

]]> 2022-05-26 13:14:10 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200848204 Mark https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200848477 1. Set time for admin/planning so rest of the week is not effected
2. Clear communication to our retailers on the new process - setting out our stall inters of what it looks like (agenda and time)]]> 2022-05-26 13:14:21 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200848477 Darren https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200849072 Challenges from retailers regarding supply, transport, but really no barriers except for me to refresh my approach to store owners , listen, prioritize my call cycle ]]> 2022-05-26 13:14:50 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200849072 GD https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200849740 Share insights/best practice
Additional support from other depts ie facilitation, FTG
Added value, results will drive retailer behaviour]]> 2022-05-26 13:15:23 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200849740 AP New WOW with BD on how model is sold - New WOW with other dept to help process CS, Trading etc https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200851602 2022-05-26 13:16:45 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200851602 Paul https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200851740 Choose my attitude
Work with trust respect and integrity
Listen / filter and reset when needed
Ability to steer round the BS
Be flexible/nimble
High priority /low prioirty stores ]]> 2022-05-26 13:16:50 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200851740 NB https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200852152 Improved Diary planning

Focus on Value add (Understand from Retailer and Business point of view)

Communicate new WOW effectively both at retail and internal levels

]]> 2022-05-26 13:17:09 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200852152 Clare https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200852158 Full buy in from other departments reference Ad hoc meetings / sales initiatives 'respect for my time'
Full buy in and understanding from our customers
Understanding and support from line manager reference time for admin etc.
Correct data provided e.g. category reviews]]> 2022-05-26 13:17:09 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200852158 Austin https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200852177 Look for solutions
Engagement with Retailers to keep them informed
Sell the advantages of the new WOW
]]> 2022-05-26 13:17:10 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200852177 Darren https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200853857 the support of the Mace team is invaluable to sharing challenges and solutions , a more focused approach to Category A stores with the most potential in retail sales growth and increased wholesale income for the business.]]> 2022-05-26 13:18:22 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200853857 CD https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200856152 I Auditor build -
Support - Info located in one area so that it can be extracted delivering a 360 approach in relation to NPD's / Listing summary update / PA brochures etc..]]> 2022-05-26 13:20:14 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200856152 SVC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200890722

New retailers will need additional support - review the facilitation process. SVC team be clearer at challenging the handover issues i.e. sales, margin, layout. RM to review NSA after the facilitation team have completed

NSA reports that need completed - solution would be to put these in diary so they are planned

Potential Barrier in our heads of store visit flexibility - SVC team to take control of managing your diary to meet the needs of the business and your retailer

Diary bombs - the business needs to understand that we have times and dates i.e. sales meetings to have information presented.

Retailer levels - SVC team manage the time accordingly to make the time effective with the relevant retailers

Store visits what the format is - a new i auditor document which is formatted for each brand and format for each level standard and light

Ownership in the wider internal team - we will not be able to resolve this however we follow the guidelines as in log with customer services

Time for self development - what time is there for training and how does the business plan to develop the SVC team

Business development - what is the expectation and how do we plan that in time for our wow - ultimately we make our diaries

I auditor builds - do we have the correct tool for the process. can we have a tool that has all the relevant information for the store visit

Internal colleagues - the wider internal team have to understand when we have admin days and time for meetings not always diary bombing

]]> 2022-05-26 13:48:21 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200890722 MACE https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200891284

Firefighting -other departments need to take ownership

Need to ensure that retailers are aware and on board with changes

Loyalty challenges and relationships

Getting Buy-in from Customers

Time to allow for preparation

Ah hoc meetings -diary bombs

Ah hoc sales initiatives- timings

Not the model that has been sold to Retailers

Brand selling - total new way of working

Approach to change needs to be handled differently with certain retailers

Cat B retailer will still want a weekly call as sold to them

]]> 2022-05-26 13:48:34 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200891284 MACE https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200903197

Time lines need to put in place from relevant departments ref NPD /SEASONAL

Business Development and other departments need to be aligned

Overcome the barrier with the retailers and support from other areas of the business

Full buy-in from retailers

Admin Time

Correct data provided

Team Support

Getting right stores in the right categories

Grow Retail sales /wholesale sales /loyalty

]]> 2022-05-26 13:58:08 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2200903197 Clare https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2202270469

SPIN -Asking the correcting type of question, open question 'remain at the top' if possible. Take time to step back and question further depending on conversations.

APAC - Acknowledge the problem / issue, asking the correct open question for probe and gather facts reference the issue - look to fully understand this issue

]]> 2022-05-27 14:37:21 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2202270469 Mark https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2202270565 1. Systematic approach
2. More control / keeping agenda on point
3. Gets to the route cause of issues
4. Builds a better understanding
5. Will lead to satisfied customers / relationships

]]> 2022-05-27 14:37:27 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2202270565 Gary https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2202270574 Getting to the root cause of the issue/issues.
Better positioned to find a solution.
Controlling the situation.]]> 2022-05-27 14:37:28 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2202270574 JM https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2202270672

By utlising SPIN & APAC its like auto hold in your car. its stops you rolling down the hill or falling into the pit, answering a problem with what your perception of the answer will be when in fact you haven't asked the correct questions to begin

it makes you think before you speak, pause before you answer

learn to take notes to help provide the feedback

It could lead to you developing better relationships with your customer by getting to heart of the real problems and being able to create real solutions

]]> 2022-05-27 14:37:35 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2202270672 Paul https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2202270832 simple structured approach
removes any noise if followed
supports to get to the desired outcome
can help build trust]]> 2022-05-27 14:37:43 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2202270832 Austin https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2202271624 Spin
Start with the end in mind
Handling objectives
Needs vs wants
listen and question

APAC
Preparation in gathering all the facts
Ask lots of relevant and probing questions
Remain calm and in control
Offering solution and support]]> 2022-05-27 14:38:28 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2202271624 Darren https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2202271704 It gives a structure to the relationship, challenge, and provides key pillars to understanding the issue / issues with the right questions asked. There is more emphasis on listening which in turn gives you a clearer path to finding solutions. slow the pace down a little, probing and asking the right questions can often uncover underlying issues the customer has. ]]> 2022-05-27 14:38:32 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2202271704 CD https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2202271924

Getting a birds eye view of a situation

Able to get the full picture and not part - through probing

Collaboration and agreement of overall outcome

Building confidence and trust with each other

]]> 2022-05-27 14:38:45 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2202271924 DB https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2202272349 >Makes you slow down and think out - probe for route cause
>Then can suggest alternatives to fix issue
>Listen more
>Ask right type of questions
>Acknowledge

]]> 2022-05-27 14:39:14 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2202272349 Alastair - Spin - get the situation and fully under stand the problem before you go into Solution mode - ACPAC - Acknowledge the problem ask open questions and made sure you get to the root of the problem - https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2202272647 2022-05-27 14:39:26 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2202272647 Paddy https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2202273812 SPIN allows you to become more consultative with your customers - think how much would they pay me for this approach? By listening to our customers we can identify their real challenges and needs and then we can unlock the opportunity to provide solutions that work for us both

APAC is a good model to gain a deeper understanding of the issues through probing questions and offering solutions to resole the issues

]]> 2022-05-27 14:40:24 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2202273812 SVC - JM & CD https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207272888 Why Have a growth plan?

Help the business plan
it supports other departments
- ie transport may need to change based on volume
it helps give direction
helps set a structure to deliver the budget
supports delivery of the business vision
helps support stores development
helps develop and plan buying power
builds the brand
drives confidence with retailer
drives the retailer business forward and their success

]]> 2022-06-01 09:21:45 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207272888 MACE https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207274025

To drive sales for both Retailer and Musgrave

To have a clear understanding of how to achieve the end results

We have an understanding of what the plans is from the point of view of the retailer and the Business

Achieving the overall Business Goals

]]> 2022-06-01 09:22:52 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207274025 SVC - Paul/David/Mark/Paddy https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207276156 1. Defines a way of working with the retailer
2. Helps business understand growth areas
3. Helicopter view of opportunity in region
4. Future investment/return identified
5. Able to identify the needs/support required for each retailer
6. Platform to open discussion with line managers - decision making

]]> 2022-06-01 09:24:57 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207276156 SVC - PR/DB/MH/PM https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207279148 1. Focus on priorities within the region - visits etc.
2. Clarity on agenda/structure
3. Identifies cross functional support for both RM and retailer
4. ]]> 2022-06-01 09:27:51 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207279148 JM CD NB https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207281287

New approach to business plan

Helps us plan and stop it being by exception

The SWOT/PESTEL - helps bring to the forefront events, ie new housing, road works etc that are happening in the area

helps to box the retailer and develop how we manage them

understand any future developments of the store that the retailer is considering

Cross functional working - line of one

]]> 2022-06-01 09:30:01 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207281287 MACE https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207282542

Giving a more formalized structured approach to store visits

Prioritize the same.

Gives the retailer confidence that we are interested in their business and ultimately adding value.

Increasing business will help the growth in terms of future contract terms and wholesale sales

More support with top potential retailers where we know we will achieve growth

]]> 2022-06-01 09:31:21 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207282542 JM CD & NB https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207284416

Implementation

feedback

Review / check in

retailer survey

results

delivers on budget both retail and wholesale

new stores

refurbs

retailer investment

]]> 2022-06-01 09:33:20 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207284416 SVC - PR/DB/MH/PM https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207284453 1. Adapting to a new way of working
2. Being disciplined / organised / time management
3. High priority / low priority / high support / low support - managing retailers expectations of where they are
4. It allows us to give the right support and result in the best return for investment for the retailer
5. Tailored approach for each retailer]]> 2022-06-01 09:33:22 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207284453 MACE https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207286701

Categorizing the stores vs potential

Agree plan of works

Plan needs to be measured

Support from other departments

]]> 2022-06-01 09:35:49 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207286701 Paul https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207371239 Delivers a focused plan/ approach
Identifies when stakeholder support is needed
Sense check ]]> 2022-06-01 11:09:28 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207371239 MH https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207371350 Sets out a clear detailed plan to get results ]]> 2022-06-01 11:09:38 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207371350 JM https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207371377

Helps create direction

makes you pause to look at bigger picture

helps remind you of the things we are good at

supports turning threats into opportunities

]]> 2022-06-01 11:09:40 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207371377 CD https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207371388

Clear overview of region (Helicopter view)

Structure / focus on plan

]]> 2022-06-01 11:09:42 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207371388 Darren https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207371477 allows you to analyze your area and form a plan based on that ]]> 2022-06-01 11:09:51 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207371477 DB https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207371721 Understanding Threats/Weakness and plan around
Understands support
Clear organized plan]]> 2022-06-01 11:10:11 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207371721 Norman https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207372167 Sets out the key challenges and opportunities to help create a focused and realistic plan]]> 2022-06-01 11:10:50 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207372167 Gary https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207372292 - Calls out key issues - strengths/weaknesses etc
- Focused territory plan
- Drive efficiencies/results ]]> 2022-06-01 11:11:01 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207372292 Austin https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207372387 Gives me a helicopter overview of the MACE
Brand
Opportunity to celebrate success
Recognize the potential across the province

]]> 2022-06-01 11:11:10 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207372387 SVC - PR/DB/MH/PM https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207519788 1. Keep them informed and engaged/valued/trusted
2. Use a benchmark (best practice) for other retailers to aspire to / or potential new retailer partners
3. Ensure they are not left out
4. Seek advice / options
5. Use as test store for new concepts etc.
6. "Massage egos"]]> 2022-06-01 13:28:21 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207519788 JM CD & NB https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207521846

Kept up to date with the key business agendas
Store support from the Fresh team and food to go periodically
Reviewed frequency of store visit based on the need
Business plan reviews the potential and understands the restrictions ie. landlocked, no parking
Understanding is there further potential for additional sites with the retailer
ensure they are aware of opportunities within the store
local marketing and community involvement is maintained and remains consistent
Maintaining standards and ensuring consistency throughout the store
reassurance and customer support

]]> 2022-06-01 13:30:05 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207521846 MACE https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207522122

Establish what the wins are going to be.

Making sure your engaging with the right stakeholders.

Investing in time spent is stores (putting the troops where the fighting is)

Cross functional support

Always seek to improve the extra 1% even in high performing areas

]]> 2022-06-01 13:30:18 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207522122 SVC - PR/DB/MH/PM https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207529642 1. Encouragement to be /do better
2. Show opportunities available
3. Support them in all aspects of the business where there is room for improvement
4. Tailored visit focusing on the potential of the store and not performance KPIs

5. Persistence - taking them on a journey ]]> 2022-06-01 13:36:08 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207529642 MACE https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207533937 Small wins again the 1% approach to keep growing their business.
Keeping retailer engaged and motivated.
Review the call frequency and reduce over an agreed period time.
Time management.
Check in on weekly basis for those stores who are not on a weekly call cycle.
Continue to share best practice and guides to add value to stores.
All Retailers still need to feel the same level of value to Musgrave.

]]> 2022-06-01 13:39:20 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207533937 JM NB & CD https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207534578

Revaluate store behaviors and culture to understand the challenges

Review the brand - is it the right brand above the door?

Is the store standard brand damaging

Is the store a risk in terms of projections and cashflow

Is there more opportunity

does the retailer see it as low potential/performance

review the costs and overheads to ensure the store is as profitable

review retailer engagement - is this impacting the store potential

is there any other potential on the site - ie additional space, amenities

]]> 2022-06-01 13:39:44 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207534578 HarvestOneTeam https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207556905

Highlight low hanging Fruit

Highlight profitability ... do this =>get this

Planning & Support for growth

Engage mindset

What is the Cause - Footfall / competitors / Managers

What is missing from the store

Identify what to support & prioritise

Who within Musgrave can help - FF / FTG / Marketing

Training & support

Invest Time

]]> 2022-06-01 13:56:06 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207556905 Norman https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207621567 Platform for feedback/guidance

Line of 1 and agreement on approach and wow

Opportunity to review and improve]]> 2022-06-01 14:43:57 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207621567 DB https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207622580 Build clear structure - so team are doing same
Time

]]> 2022-06-01 14:44:47 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207622580 Gary https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207623813 Time to adapt and prepare for change.
Team discussion/insights.
Insights into his previous role as too how he prepared territory plan.]]> 2022-06-01 14:45:45 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207623813 Paul https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207624108 Alignment on the KPI's with a simple dashboard supplied
Support/ advice / sense checking and feedback on the Action plans
Planned visits / one to one catch ups to review Region growth plan
Support with FTG/Fresh team where needed
Time to share experience within the team ]]> 2022-06-01 14:46:01 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207624108 Austin https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207624405 Leadership
Honesty
Trust
Respect
Support
Feedback
]]> 2022-06-01 14:46:16 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207624405 JM https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207624452

Clear guidelines and understanding of expectations

Clear targets and what should we be aiming for

how does this get cascaded to the rest of the business and how do we manage the business expectation

consistency with the new approach

]]> 2022-06-01 14:46:18 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207624452 MH https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207624722 1. Support where necessary throughout the change
2. Feedback during 1-2-1
3. Line of one approach, similar to what we have started with the use of i-Auditor
4. Adequate time to adapt and change to the new way of working]]> 2022-06-01 14:46:30 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207624722 Darren https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207624871 Support from other depts like FTG , Fresh merchandising due to small size of Mace support team. Best practice guides and live examples of stores in the high potential high performance box. Cross function with Mace / SVC teams and possible day in trade. Also looking at BD team and day in trade to upskill. ]]> 2022-06-01 14:46:37 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207624871 CD https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207625089

Back in the trade visiting stores - taking feedback / recommendations

Feeling the alignment as one team "One Musgrave"

Joint meetings with the wider team sharing our success

Structured support from other divisons

]]> 2022-06-01 14:46:49 UTC https://padlet.com/HarvestOneTeam/f7s1wmiaoag82zow/wish/2207625089