Familiarization - Rem's padlet by https://padlet.com/astramentore/f7mw4rsl7viif3b0 en-us 2023-08-17 08:24:58 UTC 2025-04-24 07:16:32 UTC hello@padlet.com Impactful (powerful) questions astramentore https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664459605 Impactful question - a provoking open-ended question (except for WHY-questions) that will help us to learn more about users and come up with the best suggestions possible

Before asking questions, we need to thoroughly check the use USP, live site, dashboard and use our active listening to figure out what is better to ask.

When to use:
During any downtime (when you are investigating the issue, waiting for the answer in slack, etc):

John, I am currently opening your Editor to check the SEO settings there. I just noticed you recently started building the site, so I'm wondering what are your current short term goals? 


]]> 2023-08-17 08:25:56 UTC https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664459605 Familiarization techniques astramentore https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664462477 2023-08-17 08:29:27 UTC https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664462477 Compliments astramentore https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664462788 Compliment - sincere expression of praise or admiration.

Pay attention to the details on the user's site, USP, dashboard and what they talk about during the chat.

Pro-tips: Be specific. Be sincere. Don’t exaggerate 

You can compliment: 
  • some parts of site design 
  • the stuff users sell or showcase on the website
  • the features users added
  • generally what they do (check About us page) 
  • how long they have been with Wix and how many sites built. 
Anything that you like or think is cool on the site is worth to share with the user. 
]]> 2023-08-17 08:29:57 UTC https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664462788 Small talk astramentore https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664463913 A good way to make a bond with users and find a common ground. Before initiating small talk, pay attention to user's mood.

Small talk can be made from the compliment, site and account observations, questions, user's words.

You can make a small talk by:
  • Asking "How do you like Wix?"
  • Sharing something that you have in common with the user (e.g. noticed on the site that you like the same stuff, you had a trip to the city where user is from, etc.
]]> 2023-08-17 08:31:47 UTC https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664463913 Examples of Impactful q. astramentore https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664467253
  • What are your current goals for the site?
  • How do you plan to promote your site/products/services?
  • How do you drive traffic to the site?
  • How do you prefer to communicate with your site visitors/customers/clients?
  • What is your target audience?  
  • How do you usually increase sales?

    • ]]>     2023-08-17 08:37:47 UTC https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664467253     astramentore https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664467600 So happy to see that you’ve been with us for 8 years already! I’ve noticed that cupcakes.com site is fresh, what are your plans for developing this business? I’m curious!]]> 2023-08-17 08:38:13 UTC https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664467600 astramentore https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664467866 When checking your site, I noticed you offer your visitors different communication channels on your site like chat, phone and contact form. It's very convenient for them to have this variety, awesome job!]]> 2023-08-17 08:38:43 UTC https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664467866 astramentore https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664467930 Expert: Oh, I just noticed your site is dedicated to the yacht club in Ocean Pines. I've spent one summer there when I was a student!

    User: Yes, we have several locations in Ocean Pines and Ocean City. How did you like it here?

    Expert: I loved it, still remember how good the air was there: the smell of the ocean and pines. I hope I will be able to visit OP one day again!

    User: That'd be cool if you could visit our yacht club, I can make you a discount :)

    Expert: That's amazing, thank you! By the way, you can use coupons for discounts. Let me tell you more about it :) ]]>     2023-08-17 08:38:54 UTC https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664467930     astramentore https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664474270 I see that you have design studio. Just checked your portfolio and your design projects look so neat and timeless! Love it!]]> 2023-08-17 08:43:21 UTC https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664474270 Instructions astramentore https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664476069
  • Review the site
  • Check the USP
  • Think how you could familiarize  
    • ]]>     2023-08-17 08:44:29 UTC https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664476069     astramentore https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664476272 https://www.casahavanasalon.com/]]> 2023-08-17 08:44:44 UTC https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664476272 astramentore https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664476434 2023-08-17 08:44:53 UTC https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664476434 Impactful question astramentore https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664477241 2023-08-17 08:45:29 UTC https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664477241 Compliment astramentore https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664477349 2023-08-17 08:45:44 UTC https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664477349 Small talk astramentore https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664477564 2023-08-17 08:45:56 UTC https://padlet.com/astramentore/f7mw4rsl7viif3b0/wish/2664477564