What could be improved when recruiting and training Skills Ambassadors in 2025? by Amy Blenkiron

ablenkiron1 — 2024-08-20 15:15:42 UTC

More practical student engagement

2024-08-20 15:16:00 UTC

Increase the amount of on the job training during the training week or ability to have some trial shifts as part of the 2 weeks.

2024-08-20 15:16:35 UTC

As part of the training, take the SA’s out and about and approach students to help build their confidence.

2024-08-20 15:17:09 UTC

Reconsider if we use a written task in advance, as many used AI to complete this.

2024-08-20 15:17:10 UTC

When we are recruiting for SAs next year get the current SAs to spread the word during roaming.

2024-08-20 15:17:20 UTC

Encourage SA’s to take printed Employability Guide with them to hand out, as a conversation starter

2024-08-20 15:17:21 UTC

rethink of one of the preprepared answers as some used AI. Not necessarily a bad thing, but maybe add another form of test?

2024-08-20 15:18:00 UTC

Check that training content is not duplicated.

2024-08-20 15:18:09 UTC

Have all relevant tabs open on iPads so SA’s can quickly retrieve relevant info

2024-08-20 15:18:26 UTC

more training spread out- it seemed a lot all at once and hard to put into practical experience.

Also- regular 'top-ups' for key messages

2024-08-20 15:19:12 UTC

Incorporating former SA into the training program to share their experiences could provide invaluable insights.

2024-08-20 15:19:20 UTC

Could we see some of the rejected applications from this year to see if Unitemps rejected anyone we might have shortlisted? Gives Unitemps more guidance for next year on areas we can be flexible and criteria we need to strictly adhere to.

2024-08-20 15:19:49 UTC

encouraging SA's to actually say that they've done something that we ask them. Sometimes we'd pass them a job but never really know if they'd done it or not.

2024-08-20 15:22:32 UTC

Carry our regular observations of SAs in their interactions with students.

2024-08-20 15:22:51 UTC

Dan may have sorted this already, but when the SA’s had their check-in at the start of their shift online via Teams , but the PC in the Careers Hub didn’t have the camera or audio set up

2024-08-20 15:24:00 UTC

Make them feel part of the team by making sure we know their names and regularly visit the Hub.

ablenkiron1 — 2024-08-20 15:24:50 UTC

What does good look like?

Expectations

ablenkiron1 — 2024-08-20 15:25:45 UTC

request ID before they start

iboardman3 — 2024-08-20 15:25:48 UTC

What to do, and not do, when encountering confrontational/aggressive/concerning behaviour and language.

2024-08-20 15:26:36 UTC

Invite them to a LCE Staff Forum so we can get to know them or show a photo of them.

iboardman3 — 2024-08-20 15:27:52 UTC

Later in 24/25, check-in with non-final year students delivering this role successfully, whether they are open to continuing the role in 25/26

2024-08-20 15:28:43 UTC

There was positive feedback about being together as a group for those first 2 weeks, so it would be great to keep that element of team building / bonding.

2024-08-20 15:29:39 UTC

Less information giving and more practical activities and chance to apply this learning.

ablenkiron1 — 2024-08-20 15:34:40 UTC

Possible role play to practise approaching people and starting a conversation

ablenkiron1 — 2024-08-20 15:35:05 UTC

Helping at Welcome Week