gp members - isyraf, aiman , syakir

📚 Rujukan:

• Malay Mail

• The Star

• KKMM – Komunikasi.gov.my

• Astro Awani

Lim Chia Ying S75063

Grace Phua Ser Hui S74560

_{References :}

_{https://amanz.my/2019221011}

https://www.astroawani.com/berita-malaysia/gangguan-sistem-klia-hasil-siasatan-dibentang-ke-kabinet-akhir-bulan-ini-mot-220273

Aiman

Ikhwan

Aidil

1. Ainaa

2. Huda

3. Aida

References:

https://share.google/C2RC4ex748cczqPgn

1. Unclear Ownership – Confusion over whether the app belonged to the government or a private company (Entomo Malaysia).

2. Weak Data Security – “Super admin” account downloaded data of 3 million users over 1.1 million cyberattack attempts detected.

3. Inaccurate Data – Wrong vaccination records and user statuses due to rushed development and poor testing.

Ways to Overcome MySejahtera’s Failures

1. Clarify ownership and responsibility – The government should clearly state whether the system is managed by a public agency or a private company. This ensures accountability and builds user trust.

2. Strengthen data security – Conduct regular security audits and limit access to sensitive data to prevent misuse, following the Personal Data Protection Act (PDPA).

3. Improve data accuracy – Verify and update user records regularly to avoid wrong vaccination or health status information.

According to ResearchGate (2024), improving technical reliability, data protection, and transparency is key to maintaining public trust and ensuring sustainable operation of digital government systems like MySejahtera.

Suggested Improvements

1. Clearly define who owns and manages the system.

2. Do regular security checks and control access properly.

3. Protect user data by following the Personal Data Protection Act (PDPA).

According to ResearchGate (2024), improving system transparency, data protection, and regular testing helps maintain public confidence and supports the sustainability of digital government apps like MySejahtera.

why the system fail - The system imposed a one size fits all model that did not accommodate the diverse needs of different healthcare settings

mistake - lack of flexibility

solution - stakeholder engagement is required

gp members: yan, aina, murni

Dini, Nazmi, Basher

Source

https://harapanmadani.com/gagal-laman-web-rm-70-juta-gagal-kerana-reka-bentuk-lemah/