How to PREPARE for making a business telephone call by Clive Robertson https://padlet.com/cliverobertson/f234vgft9qqc List some of the ways in which we could prepare for making a call en-us 2017-03-23 17:39:24 UTC 2023-06-05 18:47:52 UTC hello@padlet.com having a pen and notepad near you https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343267 2017-03-24 09:12:49 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343267 https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343373 2017-03-24 09:13:17 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343373 smile https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343393 2017-03-24 09:13:22 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343393 Write down important and new information https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343401 2017-03-24 09:13:27 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343401 polite https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343453 2017-03-24 09:13:40 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343453 make sure you have all the information that you need https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343461 2017-03-24 09:13:43 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343461 Information you might use during the call https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343465 2017-03-24 09:13:43 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343465 research on the customer https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343482 2017-03-24 09:13:51 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343482 Have an idea of what you need to say https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343483 2017-03-24 09:13:51 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343483 give at least 3 rings https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343540 2017-03-24 09:14:11 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343540 https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343543 Be polite]]> 2017-03-24 09:14:12 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343543 https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343555 make sure you're ringing the right person

]]> 2017-03-24 09:14:16 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343555 Speak clearly and friendly to the customer https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343556 2017-03-24 09:14:17 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343556 be very energetic https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343566 2017-03-24 09:14:22 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343566 https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343615 Speak formal

]]> 2017-03-24 09:14:37 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343615 https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343690 Always smile]]> 2017-03-24 09:14:54 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343690 Great the person by saying "Good Morning" or "Good Afternoon" https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343699 2017-03-24 09:14:56 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343699 https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343753 Introduce yourself]]> 2017-03-24 09:15:18 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343753 When calling someone you should: https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343761 say your name.
Which company you work for .
Reason for calling.]]> 2017-03-24 09:15:20 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343761 make sure that you know what you well ask the customer https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343872 2017-03-24 09:15:57 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343872 https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343933 Make sure you know what to say]]> 2017-03-24 09:16:15 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343933 If you have phone the wrong person apologise https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343952 2017-03-24 09:16:21 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162343952 When Receiving a call you should https://padlet.com/cliverobertson/f234vgft9qqc/wish/162344012 Say your name.
What company they're calling.
Then ask 'How can I help you?']]> 2017-03-24 09:16:47 UTC https://padlet.com/cliverobertson/f234vgft9qqc/wish/162344012