group 3 by Simon Ryder https://padlet.com/simon_ryder15/f0bank04mj3j Be able to gather information to provide advice and guidance en-us 2018-03-22 14:19:32 UTC 2025-12-23 15:03:36 UTC hello@padlet.com KEYWORDS https://padlet.com/simon_ryder15/f0bank04mj3j/wish/245012973 FAULT:
break or other defect in an electric circuit , piece of machinery or software. Faults can occur because of something being downloaded or something being broken, or even just from wear and tear.
INFO SOURCE:
 An information source is a person, thing, or place from which information comes, arises, or is obtained. That source might then inform a person about something or provide knowledge about it. Information sources are divided into separate distinct categories, primary, secondary, tertiary, and so on. 
VALIDIDITY 

It deals with representatives of the adequacy of the content of an instrument. It seeks to answer whether the content of the measure is representative. The instrument must show that it comprehensively covers the items it claims to cover. This can be done by ensuring elements of the wider issue under investigation and the items used have taken care of depth and breadth.
This involves predicting by means of assessment or technique performance on some other criterion. An assessment for example can be used as a predictor when it is used to place children in groups. Predictive validity therefore is achieved if the data acquired at the first round of research correlates highly with that acquired later.
This is when data gathered from one instrument must correlate highly with data gathered from using another instr

]]> 2018-03-22 14:23:58 UTC https://padlet.com/simon_ryder15/f0bank04mj3j/wish/245012973 What is covered in Learning Outcome 3 aus16287860 https://padlet.com/simon_ryder15/f0bank04mj3j/wish/245013174 Be able to gather information to provide advice and guidance
Fault: 
type eg loss of service, poor performance, virus, error messages
Sources of information
: product specifications and manuals; colleagues with specialist expertise; 
manufacturers knowledge base/resource sites; fault records showing previously found solutions; other 
internet sources eg FAQs and technical forums
Validity of information
: issues eg cross-reference checks with user, problem reproduction, reliability of 
different types of information
]]> 2018-03-22 14:24:15 UTC https://padlet.com/simon_ryder15/f0bank04mj3j/wish/245013174 cross reference checks jules_berry https://padlet.com/simon_ryder15/f0bank04mj3j/wish/245015752 a cross reference check is where the it help desk person will ask the users weather they are following the right steps to reproduce the issue or if there is a different in how the issue is being reproduced.]]> 2018-03-22 14:28:08 UTC https://padlet.com/simon_ryder15/f0bank04mj3j/wish/245015752 done simon_ryder15 https://padlet.com/simon_ryder15/f0bank04mj3j/wish/245016050 2018-03-22 14:28:34 UTC https://padlet.com/simon_ryder15/f0bank04mj3j/wish/245016050