TM One CX AOP by Ahmad Fasli Sharudin https://padlet.com/faslie81/TMOneCXAOP TM One CX AOP en-us 2021-06-27 12:57:30 UTC 2022-10-20 09:10:15 UTC hello@padlet.com CUSTOMER NEEDS faslie81 https://padlet.com/faslie81/TMOneCXAOP/wish/2348453014 1. Customer wants to know who is managing their account?]]> 2022-10-20 06:03:40 UTC https://padlet.com/faslie81/TMOneCXAOP/wish/2348453014 EXPERIENCE DESIGN & IDEATE faslie81 https://padlet.com/faslie81/TMOneCXAOP/wish/2348454128 Impact to Contact Centre:
-Updated SFDC by system owner (Sales OPS)
-Self Service Portal: To get AMs contact details​​
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]]> 2022-10-20 06:04:38 UTC https://padlet.com/faslie81/TMOneCXAOP/wish/2348454128 CUSTOMER NEEDS https://padlet.com/faslie81/TMOneCXAOP/wish/2348458610 2022-10-20 06:08:36 UTC https://padlet.com/faslie81/TMOneCXAOP/wish/2348458610 EXPERIENCE DESIGN & IDEATE https://padlet.com/faslie81/TMOneCXAOP/wish/2348458980 2022-10-20 06:08:56 UTC https://padlet.com/faslie81/TMOneCXAOP/wish/2348458980 CUSTOMER NEEDS https://padlet.com/faslie81/TMOneCXAOP/wish/2348460159 2022-10-20 06:10:05 UTC https://padlet.com/faslie81/TMOneCXAOP/wish/2348460159 EXPERIENCE DESIGN & IDEATE https://padlet.com/faslie81/TMOneCXAOP/wish/2348460350 2022-10-20 06:10:16 UTC https://padlet.com/faslie81/TMOneCXAOP/wish/2348460350 CUSTOMER NEEDS https://padlet.com/faslie81/TMOneCXAOP/wish/2348460544 2022-10-20 06:10:27 UTC https://padlet.com/faslie81/TMOneCXAOP/wish/2348460544 CUSTOMER NEEDS https://padlet.com/faslie81/TMOneCXAOP/wish/2348460659 2022-10-20 06:10:34 UTC https://padlet.com/faslie81/TMOneCXAOP/wish/2348460659 EXPERIENCE DESIGN & IDEATE https://padlet.com/faslie81/TMOneCXAOP/wish/2348460853 1. Automation between purchase & consume journey ]]> 2022-10-20 06:10:46 UTC https://padlet.com/faslie81/TMOneCXAOP/wish/2348460853 EXPERIENCE DESIGN & IDEATE https://padlet.com/faslie81/TMOneCXAOP/wish/2348460913 Review CXC - Customer Charter / Customer Promise]]> 2022-10-20 06:10:50 UTC https://padlet.com/faslie81/TMOneCXAOP/wish/2348460913 EXPERIENCE DESIGN & IDEATE https://padlet.com/faslie81/TMOneCXAOP/wish/2348460979 2022-10-20 06:10:53 UTC https://padlet.com/faslie81/TMOneCXAOP/wish/2348460979 CUSTOMER NEED https://padlet.com/faslie81/TMOneCXAOP/wish/2348684424 Migration (copper to Fibre)]]> 2022-10-20 09:01:42 UTC https://padlet.com/faslie81/TMOneCXAOP/wish/2348684424 EXPERIENCE DESIGN & IDEATE https://padlet.com/faslie81/TMOneCXAOP/wish/2348696780 Support team - differentiate Account experience

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