https://padlet.com/saiqasz/ey2kijz6l6ptyrf How did the technician handle the call What made him lose his patience? What training would you put in place for the technical support agent? en-us 2021-03-02 11:10:48 UTC 2026-01-24 18:54:02 UTC hello@padlet.com https://padlet.com/saiqasz/ey2kijz6l6ptyrf/wish/1263187448 The technician handled the call pretty badly and the use of his vocabulary confused the customer which is why he lost his patience. The customer kept on thinking about other things besides his computer's fault so both of them misunderstood each other. I would be putting a communicating clearly training for him to help him to use simple vocab with customers.

]]> 2021-03-03 11:34:40 UTC https://padlet.com/saiqasz/ey2kijz6l6ptyrf/wish/1263187448 https://padlet.com/saiqasz/ey2kijz6l6ptyrf/wish/1263187477 he started well but them he lost his patience.]]> 2021-03-03 11:34:41 UTC https://padlet.com/saiqasz/ey2kijz6l6ptyrf/wish/1263187477 https://padlet.com/saiqasz/ey2kijz6l6ptyrf/wish/1263187926 the technician handle the call bad. the questions that he asked made the costumer confuse ]]> 2021-03-03 11:34:51 UTC https://padlet.com/saiqasz/ey2kijz6l6ptyrf/wish/1263187926 https://padlet.com/saiqasz/ey2kijz6l6ptyrf/wish/1263187951 the technician did not handle the call properly. he was ]]> 2021-03-03 11:34:52 UTC https://padlet.com/saiqasz/ey2kijz6l6ptyrf/wish/1263187951 https://padlet.com/saiqasz/ey2kijz6l6ptyrf/wish/1263188391 the technician handled the call in a very rude manner and his skills to help customers weak. the language the technician used was very inappropriate and is not acceptable as a technician and is a poor manner to deal with customers]]> 2021-03-03 11:35:03 UTC https://padlet.com/saiqasz/ey2kijz6l6ptyrf/wish/1263188391 https://padlet.com/saiqasz/ey2kijz6l6ptyrf/wish/1263188684 The technician did not handle it well at all as the client did not know anything about computers and the technician misunderstood the client thinking that he is joking. But as a technician you should know that there are people who do not know anything about computers and be really patient with them .]]> 2021-03-03 11:35:11 UTC https://padlet.com/saiqasz/ey2kijz6l6ptyrf/wish/1263188684 https://padlet.com/saiqasz/ey2kijz6l6ptyrf/wish/1263189601 the technicians communication skills was confusing and tangled with the customer it was not good

]]> 2021-03-03 11:35:29 UTC https://padlet.com/saiqasz/ey2kijz6l6ptyrf/wish/1263189601 https://padlet.com/saiqasz/ey2kijz6l6ptyrf/wish/1263190346 the customer did not understand the vocabulary being used , if the training agent could learn how to explain the phrase so that the customer can understand what is being asked]]> 2021-03-03 11:35:47 UTC https://padlet.com/saiqasz/ey2kijz6l6ptyrf/wish/1263190346 https://padlet.com/saiqasz/ey2kijz6l6ptyrf/wish/1263190823 he lost his patience because he was asking questions about the pc but he kept giving stupid answers]]> 2021-03-03 11:35:59 UTC https://padlet.com/saiqasz/ey2kijz6l6ptyrf/wish/1263190823 https://padlet.com/saiqasz/ey2kijz6l6ptyrf/wish/1263194977 At first he was doing well but then lost his cool and became impatient ]]> 2021-03-03 11:37:36 UTC https://padlet.com/saiqasz/ey2kijz6l6ptyrf/wish/1263194977 3201344 https://padlet.com/saiqasz/ey2kijz6l6ptyrf/wish/1263201156 It started off well but then the way the technician used language that the technician did not understand and that made him annoyed. I would put communication training in for the technician as he clearly does not know that not everyone will know about computers.]]> 2021-03-03 11:39:07 UTC https://padlet.com/saiqasz/ey2kijz6l6ptyrf/wish/1263201156