1. Why Does Business Need Software? 

•  It helps the company to record and process basic accounting transactions. It also helps to manage financial relationships with different companies or customers. Business Software helps with documentation management as documents lets the world know about you, your work and how do you do it. 

What Every Customer Service Representative Should Know About Helping Customers 

• things won't always go according to plan
• The faster a customer service representative accepts that not everything can be predicted or planned, the easier it will be for them to deal with new situations.
  It definitely is convenient if the customer could give you all the details you need to solve a case. But it’s not always something the customer wants to do.
  The cardinal rule about customer service scripts is that they are guidelines, not rules. Unless your guidelines can predict all situations with all kinds of customers being involved.