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·        Customer Service Orientation--Placing customer satisfaction at the core of each of decision, focused on helping customers meet their long-term needs.Sample Learning Curricula: Protecting the Public Trust; Who is My Customer? Raving Fans; Extraordinary Customer Service; Instilling Customer Service Values.]]> 2016-06-24 22:26:59 UTC https://padlet.com/glenndrysdale/etvdldhu1oh5/wish/115412321 ·        Crisis Management--Supporting and facilitating processes by which an organization deals with a major event that threatens to harm the organization, its stakeholders, or the general public. Sample Learning Curricula: Citizen Care Above All; Scenarios in Crisis Management. glenndrysdale https://padlet.com/glenndrysdale/etvdldhu1oh5/wish/115412366 2016-06-24 22:29:41 UTC https://padlet.com/glenndrysdale/etvdldhu1oh5/wish/115412366