ESP - Exploring Language in a Specific Field - TOURISM by emma’s pov https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7 en-us 2024-11-11 06:33:27 UTC 2024-11-23 11:16:42 UTC hello@padlet.com emmanuelladesiretohputri15 https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210716829 Angela Melisa Romalia Silalahi / 202303510008

Emmanuella Desire Tohputri / 202303510006

]]> 2024-11-11 06:45:45 UTC https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210716829 SOURCE 1: Dealing with Customer Complaints emmanuelladesiretohputri15 https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210734658 2024-11-11 06:59:01 UTC https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210734658 SOURCE 2: Cabin Crew Role Play emmanuelladesiretohputri15 https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210736428 2024-11-11 07:00:17 UTC https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210736428 SOURCE 3: English for Service emmanuelladesiretohputri15 https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210739299 2024-11-11 07:02:46 UTC https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210739299 SOURCE 1: Speaking and Listening Skills emmanuelladesiretohputri15 https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210744292 Speaking skill:

The cabin crew uses clear and concise language to explain procedures, interpret results, and reassure passenger.


Listening skill:

The cabin crew demonstrates active listening by responding appropriately to the passenger's comments and questions.


]]> 2024-11-11 07:07:02 UTC https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210744292 SOURCE 2: Speaking and Listening Skills emmanuelladesiretohputri15 https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210745052 Speaking skill:

The cabin crew uses clear and concise language to explain procedures, interpret results, and reassure passenger.


Listening skill:

The cabin crew demonstrates active listening by responding appropriately to the passenger's comments and questions.

]]> 2024-11-11 07:07:39 UTC https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210745052 SOURCE 3: Speaking and Listening Skills emmanuelladesiretohputri15 https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210745846 Speaking skill:

The cabin crew uses clear and concise language to explain procedures, interpret results, and reassure passenger.


Listening skill:

The cabin crew demonstrates active listening by responding appropriately to the passenger's comments and questions.

]]> 2024-11-11 07:08:14 UTC https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210745846 SOURCE 1: Dealing with Customer Complaints emmanuelladesiretohputri15 https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210747577

  • Cabin: Kabin

  • Blanket: Selimut

  • Seats: Kursi

  • Cabin temperature: Suhu Kabin

    • ]]>     2024-11-11 07:09:38 UTC https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210747577     SOURCE 2 emmanuelladesiretohputri15 https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210747678 Aviation Terms

    • Mean Sea Level (MSL): A standard reference level for measuring altitude.

    • Cabin Crew: Flight attendants responsible for passenger safety and comfort.

    • Landing: The process of bringing an aircraft to the ground.

    • Take-off: The process of an aircraft leaving the ground.

    • Turbulence: Irregular motion of the air, often causing discomfort for passengers.

    • Fasten Seatbelt Sign: A sign indicating that passengers should fasten their seatbelts.

    • Emergency Exit: An exit used in case of an emergency.

    • Evacuation Slide: A slide used to evacuate passengers from an aircraft in an emergency.


    Customer Service Terms

    • Passenger: A person traveling on an aircraft.

    • Request: A polite demand or question.

    • Complaint: A formal expression of dissatisfaction.

    • Assistance: Help or support provided to someone.

    • Courtesy: Polite behavior or consideration.

    • Professionalism: The quality of performing a job skillfully and efficiently.

    ]]>     2024-11-11 07:09:42 UTC https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210747678     SOURCE 3 emmanuelladesiretohputri15 https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210747741

  • Window shades: Tirai jendela

  • Seatbelts: sabuk pengaman

  • Souvenir: suvenir

  • Crew: awak kabin

    • ]]>     2024-11-11 07:09:46 UTC https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210747741     SOURCE 1 emmanuelladesiretohputri15 https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210748146

  • Offering help

  • Giving suggestions


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  • Greeting & welcoming

  • Informing & explaining

  • Requesting & instructing

  • Apologizing & offering assistance

    • ]]>     2024-11-11 07:10:13 UTC https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210748220     SOURCE 3 emmanuelladesiretohputri15 https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210748335

  • Greeting & welcoming

  • Asking & Answer

  • Informing & explaining

  • Requesting & instructing

  • Offering assistance

    • ]]>     2024-11-11 07:10:17 UTC https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210748335     SOURCE 1 emmanuelladesiretohputri15 https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210748488

  • Offering help

    • What can I get you?

  • Giving suggestions

    • I have a couple of empty seats in a quieter part of the cabin. You'd be welcome to move to those.

    • Let me get you a blanket in the meantime if you'd like.

    • ]]>     2024-11-11 07:10:23 UTC https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210748488     SOURCE 2 emmanuelladesiretohputri15 https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210748586

  • Greeting & welcoming:

    -Good morning, gentlemen. 33,000 feet above mean sea level.

    -Thank you for flying LA Airlines.

  • Informing & explaining

    -We have landed at the wonderful condition of our airport.

    -Please remember to take your personal belongings before leaving the aircraft.

  • Requesting & instructing

    -Please fasten your seatbelt.

    -Please take care of your children.

  • Apologizing & offering assistance

    -Oh, sorry, I'm..."

    • ]]>     2024-11-11 07:10:28 UTC https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210748586     SOURCE 3 emmanuelladesiretohputri15 https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210748722

  • Greeting & welcoming

    Hello

    Ladies and Gentlemen, on behalf of Thai Arirways International and Star Alliance. Captain Jordy and his crew would like to welcome you to on board TG791

  • Asking & Answer

    Ask: Where can I keep my luggage?

    Ans: You can put your luggage under the seat

    Ask: ..., would you like tea of coffee?

    Ans: No, thank you

  • Informing & explaining

    The flying time 4 hours and 3 minutes

  • Requesting & instructing

    Please fasten your seatbelt and open window shades, please

  • Offering assistance

    How may I help you ma'am?

    Yes, I will take care of this

    • ]]>     2024-11-11 07:10:33 UTC https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210748722     SOURCE 1 emmanuelladesiretohputri15 https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210748879

  • Modal verbs

    • This video used modal verbs to express the offering of help from the cabin crew to the passengers.

      Example: "What can I get you?"

    • This video also wants to express giving suggestions to the passengers.

      Example: "You would be welcome to move to those."

    • ]]>     2024-11-11 07:10:40 UTC https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210748879     SOURCE 2 emmanuelladesiretohputri15 https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210748957

  • Present Simple Tense

    -The video, is used to express the cabin crew's routine duties, such as welcoming passengers and providing instructions.

    Example: "We have landed at the wonderful condition of our airport."

  • Present Continous Tense

    -In the video, it is used to express actions that are happening at the moment of the role-play, such as the cabin crew's interaction with the passengers.

    -Example: "I'm so excited."

  • Past Simple Tense

    -The video, is used to express actions that have already happened, such as the cabin crew's previous interactions with the passengers.

    -Example: "I already told her."

  • Future Simple Tense

    In the video, it is used to express the cabin crew's plans for the future, such as the upcoming dance performance.

    Example: "You will get dance."

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  • Future Simple Tense

    Yes, I will take care of this


  • Modal Verbs

    ..., would you like tea of coffee?


  • Present Tense Verbs

    The flying time is 4 hours and 3 minutes" is a simple present tense sentence stating a fact.


  • Simple Future Tense

    Yes, I will take care of this


  • Wh- Questions

    Where can I keep my luggage?

    How may I help you, ma'am?


  • Yes No Question

    ..., would you like tea or coffee?


    • ]]>     2024-11-11 07:10:50 UTC https://padlet.com/emmanuelladesiretohputri15/etiq7cahu59uzll7/wish/3210749077