Writer arrived to resident's unit and client found sitting on edge of bed, questioning writer's role and reason for entry to unit. Writer explained that writer is a PSW to assist resident with getting dressed this morning. Resident declined care, raising voice to writer that "I don't need your help." As per BPSD assessment, resident displaying signs of agitation, and verbal aggression. Writer consulted with management, who advised to play client's playlist of jazz music from his IPAD, particularly jazz music from the 1920's-1930's, as this assists in calming resident. Writer was provided code to access music playlist. Writer played client's music upon

return to room, with notable reduction in aggression and agitation. Resident then became agreeable to select his clothing for the day, and assisted to dress. Music was an effective strategy in reducing BPSD symptoms, and completing care.

How Documentation Supports Communication, Safety, and Continuity of Care: This documentation supports communication as it records BPSD symptoms observed, to be able to better monitor common symptoms and ways to address or reduce those symptoms for resident, aiding in care delivery. It ensures additional staff are aware of symptoms observed, approach and interventions that were successful, to be able to implement those strategies in a timely manner. This promotes safety to staff and resident. It promotes continuity of care amongst staff to ensure they are aware of status and ensure they continue with care that is most effective for resident. However, this requires timely documentation to ensure staff coming on shift or within shift are aware in real time, issues that arose during shifts, symptoms of resident, and ways in which those were addressed to ensure continuity of care. It would be helpful for staff to have a point of care application or checklist that can be completed in real time, to prevent disruption or delays in continuity of care.