Business Systems by https://padlet.com/sec2/epj4g4ahwtr1 IT Systems en-us 2017-01-19 08:28:09 UTC 2025-09-30 15:01:33 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Shakinghands.png sec2 https://padlet.com/sec2/epj4g4ahwtr1/wish/148012552 Businesses have developed many systems to manage and manipulate data and aid business practices ]]> 2017-01-19 08:30:34 UTC https://padlet.com/sec2/epj4g4ahwtr1/wish/148012552 MIS sec2 https://padlet.com/sec2/epj4g4ahwtr1/wish/148012582 Management information systems refers to the software and hardware used by managers to obtain necessary information for accurate decision-making and monitoring the effectiveness of decisions. The system continuously gathers internal and external data, and refines and organises it in one or more databases where it can be interrogated by those with access rights. The data can be downloaded, for example for:

]]> 2017-01-19 08:30:46 UTC https://padlet.com/sec2/epj4g4ahwtr1/wish/148012582 sec2 https://padlet.com/sec2/epj4g4ahwtr1/wish/148012624 ·         Reports and other documents
·         Spreadsheets and strategic decision support systems
·         Functional systems such as those for marketing, sales or production

]]> 2017-01-19 08:31:10 UTC https://padlet.com/sec2/epj4g4ahwtr1/wish/148012624 sec2 https://padlet.com/sec2/epj4g4ahwtr1/wish/148012648 Used wisely, an MIS can provide evidence of:

·         The status of an organisation
·         Areas of improvement, e.g. rising sales
·         Areas of risk, e.g. falling sales, loss of market share
·         Personal or group responsibility for success or failure.
]]> 2017-01-19 08:31:25 UTC https://padlet.com/sec2/epj4g4ahwtr1/wish/148012648 sec2 https://padlet.com/sec2/epj4g4ahwtr1/wish/148012670 Limitations of MIS are:

·         Cost of creating and installing the system
·         Poor or inflexible design which does not meet current or future needs of the organisation
·         Data that is out of date, incomplete or incorrect because of poor error checking facilities
·         End users who do not use the system properly; this is often caused by lack of training
·         It does not make judgements; it only provides the information needed for decisions

]]> 2017-01-19 08:31:39 UTC https://padlet.com/sec2/epj4g4ahwtr1/wish/148012670 CRM sec2 https://padlet.com/sec2/epj4g4ahwtr1/wish/148012771 To ensure that customer needs are met, data must be gathered, analysed and shared. Customer relations management is a process that tracks how the business interacts with current and potential customers. A computer based CRM system supports such activities by holding records of client communications, meetings and documents. This information is available to those with access rights.

A CRM system allows a business to centrally hold customer information such as:
]]> 2017-01-19 08:32:28 UTC https://padlet.com/sec2/epj4g4ahwtr1/wish/148012771 sec2 https://padlet.com/sec2/epj4g4ahwtr1/wish/148012806 ·         Contact details
·         Customer histories
·         Leads for new customers
·         Leads for new services

]]> 2017-01-19 08:32:49 UTC https://padlet.com/sec2/epj4g4ahwtr1/wish/148012806 sec2 https://padlet.com/sec2/epj4g4ahwtr1/wish/148012847 Although CRM is primarily aimed at sales and customer support functions, marketers also use CRM to aid their understanding of current sales, prospective sales and forecasting future trends.

Limitations to CRMs include:

·         Software issues, such as limits on data storage size or emails
·         Integration difficulties with other organisational systems
·         Lack of training leading to poor data entry and incorrect data
·         Resistance by sales staff who believe that using digital information rather than face to face meetings with clients reduces their ability to understand subtle communication behaviours
]]> 2017-01-19 08:33:09 UTC https://padlet.com/sec2/epj4g4ahwtr1/wish/148012847 Help Desk sec2 https://padlet.com/sec2/epj4g4ahwtr1/wish/148012966 When a user of a large, complex or widely spread system has a technical problem, it is useful to have a knowledgeable person ready to solve it, for straightforward problems, instructions can be given to the user and the issue resolved immediately, but complex problems can be actions by a technician visiting the location and resolving the problem or providing a temporary fix. This is normally managed through agreed levels of support for departments or customers.

Limitations include:

·         Cost of setting up an in-house help desk with hardware, software and staffing
·         Cost of buying help desk services from an external source (third party)
·         Issues with availability of the help desk, for example, the need for 24-hour call out; availability during bank holidays
·         Loss of service through breakdown of communication systems

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