ARF Requirements Workshop by

ARF Requirements Workshop by https://padlet.com/jblack22/ARF PRL 100 en-us 2018-06-21 04:47:17 UTC 2019-02-26 05:34:22 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Lightdecrease.png Branch the process early to make Totally different paths. aedmo https://padlet.com/jblack22/ARF/wish/279251101 Staff relocation
New Staff
Move furniture ( no I.T. components )
New Network Connection required

]]> 2018-09-10 03:47:27 UTC https://padlet.com/jblack22/ARF/wish/279251101 1. To replace the ARF form with an online version for the purpose of setting up a new POI's https://padlet.com/jblack22/ARF/wish/279251491 2018-09-10 03:50:54 UTC https://padlet.com/jblack22/ARF/wish/279251491 Online forms should be intuitive . The form should be dynamic - Help at each field https://padlet.com/jblack22/ARF/wish/279251573 2018-09-10 03:51:36 UTC https://padlet.com/jblack22/ARF/wish/279251573 The instructions need to be provided at the point of input in the request https://padlet.com/jblack22/ARF/wish/279251617 2018-09-10 03:51:56 UTC https://padlet.com/jblack22/ARF/wish/279251617 icon https://padlet.com/jblack22/ARF/wish/279251661 (i) icon for more information]]> 2018-09-10 03:52:25 UTC https://padlet.com/jblack22/ARF/wish/279251661 Can additional accesses be managed with this platform separate to a new starter or a relocation? https://padlet.com/jblack22/ARF/wish/279251697 2018-09-10 03:52:38 UTC https://padlet.com/jblack22/ARF/wish/279251697 Minimise data entry required for simple requests https://padlet.com/jblack22/ARF/wish/279251745 2018-09-10 03:53:05 UTC https://padlet.com/jblack22/ARF/wish/279251745 Only present the relevant sections of the request depending upon the responses provided. https://padlet.com/jblack22/ARF/wish/279251952 2018-09-10 03:55:04 UTC https://padlet.com/jblack22/ARF/wish/279251952 No workflow to CCM if only basics required. Will automatically route to CCM when additional resources required https://padlet.com/jblack22/ARF/wish/279252094 2018-09-10 03:56:25 UTC https://padlet.com/jblack22/ARF/wish/279252094 https://padlet.com/jblack22/ARF/wish/279252129 Relocation should include option for New PC

]]> 2018-09-10 03:56:39 UTC https://padlet.com/jblack22/ARF/wish/279252129 Skye - Lee - Dion - Andrew aedmo https://padlet.com/jblack22/ARF/wish/279252161 at the 3 month review of the new process. Identify 3 people who are using the system well, and ask them for feedback. ( continuous improvement )]]> 2018-09-10 03:56:56 UTC https://padlet.com/jblack22/ARF/wish/279252161 Space Allocation Painpoint jburne1 https://padlet.com/jblack22/ARF/wish/279252232 Not enough space available which causes problems when allocating space.

Roles and responsibilities for space. Space Governance in particular for remote campuses.

Disconnect between AMS and remote campus managers in relation to space allocation.

AMS rely on Schools to recommend space allocation. Remote campuses oftern don't have school administration on the ground.

Sometimes allocate staff across mulitcampuses

]]> 2018-09-10 03:57:26 UTC https://padlet.com/jblack22/ARF/wish/279252232 https://padlet.com/jblack22/ARF/wish/279252255 Point in time for allocation of space - move closer to recruitment process

]]> 2018-09-10 03:57:35 UTC https://padlet.com/jblack22/ARF/wish/279252255 A delegate may need to be able to see the progress too pdixon10 https://padlet.com/jblack22/ARF/wish/279252334 2018-09-10 03:58:17 UTC https://padlet.com/jblack22/ARF/wish/279252334 Hardware Catalog should be included - Approval in some cases will be needed. rcubino https://padlet.com/jblack22/ARF/wish/279252400 Ideally all items should be possible to choose pc, laptops, mobiles)...]]> 2018-09-10 03:58:49 UTC https://padlet.com/jblack22/ARF/wish/279252400 Trigger to supervisor to initiate https://padlet.com/jblack22/ARF/wish/279252494 ARF form. If account already exists prepopulate with available data. ]]> 2018-09-10 03:59:36 UTC https://padlet.com/jblack22/ARF/wish/279252494 Resource Allocation jburne1 https://padlet.com/jblack22/ARF/wish/279252720
Consistent access and consumption of resources across multi-campuses. Easy to consume.

* Fraser coast / Caboulture - Loaner resources (e.g. laptop) supplied as stop gap measure. The real laptop is then never allocated.

* Swipe access for sessionals - access to sessional staff space. Access at alternative spaces.

* Printing - Follow-me printing. Unsure how to access printers, consistency.

* Phones diversion

* Inductions for SCHI

]]> 2018-09-10 04:01:01 UTC https://padlet.com/jblack22/ARF/wish/279252720 Can additional accesses be managed with this platform separate to a new starter or a relocation? https://padlet.com/jblack22/ARF/wish/279252861 2018-09-10 04:02:07 UTC https://padlet.com/jblack22/ARF/wish/279252861 All information to be available in dropdowns from a central database so anyone can complete forms https://padlet.com/jblack22/ARF/wish/279252884 If anyone can submit the request, then first step could be sent to cost centre approver to approver]]> 2018-09-10 04:02:15 UTC https://padlet.com/jblack22/ARF/wish/279252884 Time savings need to extend to others in the process too. With a stable workforce, but more campuses coming, all should benefit from automation and efficiency initiatives pdixon10 https://padlet.com/jblack22/ARF/wish/279252940 2018-09-10 04:02:45 UTC https://padlet.com/jblack22/ARF/wish/279252940 https://padlet.com/jblack22/ARF/wish/279253037 Define 'SLA' for all staff, as not all departments use 'SLA's]]> 2018-09-10 04:03:40 UTC https://padlet.com/jblack22/ARF/wish/279253037 Provide a way to view progress pdixon10 https://padlet.com/jblack22/ARF/wish/279253134 Rather than send a task for each step can we use SN's self service interface to show the progress]]> 2018-09-10 04:04:20 UTC https://padlet.com/jblack22/ARF/wish/279253134 Dashboard for all steps in the process https://padlet.com/jblack22/ARF/wish/279253317 Easy view to see the status of each process
All process owners to update ]]> 2018-09-10 04:05:57 UTC https://padlet.com/jblack22/ARF/wish/279253317 Can we assume that EMPLID must already exist to start the ARF process? https://padlet.com/jblack22/ARF/wish/279253345 2018-09-10 04:06:11 UTC https://padlet.com/jblack22/ARF/wish/279253345 Ability to make modifications at a later date (same person's account) without needing to fill out the whole ARF https://padlet.com/jblack22/ARF/wish/279253355 2018-09-10 04:06:14 UTC https://padlet.com/jblack22/ARF/wish/279253355 Define business service to user relationships pdixon10 https://padlet.com/jblack22/ARF/wish/279253356 How will we determine what the standard business service to user / role relationships are? Automatic provision will require this to be defined somewhere. Perhaps that's what item 13 is for?
Items 14 and 16 relate.]]> 2018-09-10 04:06:14 UTC https://padlet.com/jblack22/ARF/wish/279253356 ARF remains open until all areas completed eg SDrive, pc supplied. Who closes ticket - staff member, supervisor, organisation admin?? Keep as single ticket with IT internal tasks/requests. https://padlet.com/jblack22/ARF/wish/279253468 2018-09-10 04:07:08 UTC https://padlet.com/jblack22/ARF/wish/279253468 https://padlet.com/jblack22/ARF/wish/279253849 Important for physical and digital security, especially when staff relocate within areas at USC (due to role change or secondment): buildings, shared drives, systems.]]> 2018-09-10 04:09:29 UTC https://padlet.com/jblack22/ARF/wish/279253849 Decommissioning & Existing Access https://padlet.com/jblack22/ARF/wish/279254112 Staff accounts are not getting closed off effectively. Staff may be collecting access they don't need for their new role.

Visibility of what access a user already has while filling in ARF would prevent this]]> 2018-09-10 04:11:05 UTC https://padlet.com/jblack22/ARF/wish/279254112 Sessional Staff jburne1 https://padlet.com/jblack22/ARF/wish/279254233 * Bulk import via HR to AMS. Weekly list. Needs to be updated for remote campuses as these sites currently need to fill out the ARF. (AMS to add remote sessional spaces to access).

* student load demand creates need for last minute staffing.

* Often bring own resources e.g. laptop, bulk import for AMS space allocation.

* Science staff, require extras like Lab inductions.

]]> 2018-09-10 04:11:43 UTC https://padlet.com/jblack22/ARF/wish/279254233 Opening and saving the form needs to be intuitive https://padlet.com/jblack22/ARF/wish/279254334 2018-09-10 04:12:23 UTC https://padlet.com/jblack22/ARF/wish/279254334 This would be for systems that require a systems administrator to manually provision users into a system? https://padlet.com/jblack22/ARF/wish/279254959 2018-09-10 04:16:01 UTC https://padlet.com/jblack22/ARF/wish/279254959 Access for students who are staff https://padlet.com/jblack22/ARF/wish/279254978 2018-09-10 04:16:10 UTC https://padlet.com/jblack22/ARF/wish/279254978 Roles to explore jburne1 https://padlet.com/jblack22/ARF/wish/279255114 * Professional staff
* Academics (more similiar to professional staff, as they are allocated a desk and are fulltime)
* Sessionals (Are less located to be allocated)
* POIs
* HDRs ]]> 2018-09-10 04:17:02 UTC https://padlet.com/jblack22/ARF/wish/279255114 Key contact? https://padlet.com/jblack22/ARF/wish/279255443 Who should be contacted at each point of the process?]]> 2018-09-10 04:19:06 UTC https://padlet.com/jblack22/ARF/wish/279255443 Process similar to the travel Req form - information pulled directly from Peoplesoft - When filling out the form, it knows who you are https://padlet.com/jblack22/ARF/wish/279255483 2018-09-10 04:19:19 UTC https://padlet.com/jblack22/ARF/wish/279255483 Variety of information https://padlet.com/jblack22/ARF/wish/279255604 Free text fields will still be needed in some places on the form]]> 2018-09-10 04:19:59 UTC https://padlet.com/jblack22/ARF/wish/279255604 Lack of a Consistent Process across Schools jburne1 https://padlet.com/jblack22/ARF/wish/279255690 Often aren't aware ]]> 2018-09-10 04:20:25 UTC https://padlet.com/jblack22/ARF/wish/279255690 CCM https://padlet.com/jblack22/ARF/wish/279255710 ARF forms should only be filled out by CCM's or approved delegates, who have be trained on best practice]]> 2018-09-10 04:20:35 UTC https://padlet.com/jblack22/ARF/wish/279255710 Guided Completion https://padlet.com/jblack22/ARF/wish/279255946 When you select 'this' then you see 'that' > so the form is not confusing with too many options. Guide the user when they are filling it out so they only see the relevant information.]]> 2018-09-10 04:22:03 UTC https://padlet.com/jblack22/ARF/wish/279255946 https://padlet.com/jblack22/ARF/wish/279256077 Include Contact Information if Staff have a question or want to follow-up.]]> 2018-09-10 04:22:45 UTC https://padlet.com/jblack22/ARF/wish/279256077 https://padlet.com/jblack22/ARF/wish/279256210 With definitions! ]]> 2018-09-10 04:23:42 UTC https://padlet.com/jblack22/ARF/wish/279256210 Agree https://padlet.com/jblack22/ARF/wish/279256279 2018-09-10 04:24:06 UTC https://padlet.com/jblack22/ARF/wish/279256279 Campuses need to be included in the ARF. They need to be informed about the new starter at any step of the process. rcubino https://padlet.com/jblack22/ARF/wish/279256627 2018-09-10 04:26:35 UTC https://padlet.com/jblack22/ARF/wish/279256627 Access https://padlet.com/jblack22/ARF/wish/279256685 Easiest way to request access to IT is to provide a username to be replicated from.]]> 2018-09-10 04:27:03 UTC https://padlet.com/jblack22/ARF/wish/279256685 Matrix https://padlet.com/jblack22/ARF/wish/279256847 This new Matrix could provide the framework for filling in the form, narrowing down the options per selection.]]> 2018-09-10 04:28:15 UTC https://padlet.com/jblack22/ARF/wish/279256847 Huge kettle of fish https://padlet.com/jblack22/ARF/wish/279256975 Very important. Huge undertaking which may need to be a separate project.]]> 2018-09-10 04:29:04 UTC https://padlet.com/jblack22/ARF/wish/279256975 New starters sometimes need a laptop rather than a desktop. This option needs to be made available to the requester when the form is filled out. If would be beneficial if the requester can also approve payment for the increased cost of a laptop, 2 monitors , docking station etc at the point where they are asking for a PC. aedmo https://padlet.com/jblack22/ARF/wish/279257034 2018-09-10 04:29:26 UTC https://padlet.com/jblack22/ARF/wish/279257034 Better integrated with HR and Consistent Business Process regardless of Allocation jburne1 https://padlet.com/jblack22/ARF/wish/279257337

]]> 2018-09-10 04:31:14 UTC https://padlet.com/jblack22/ARF/wish/279257337 Sessionals https://padlet.com/jblack22/ARF/wish/279257342 Issues arise when sessional start date is a couple days before they are due to start teaching, as they can't prepare for their classes before semester commences. Accounts aren't active until official start date.]]> 2018-09-10 04:31:16 UTC https://padlet.com/jblack22/ARF/wish/279257342 Qns https://padlet.com/jblack22/ARF/wish/279257777 Who will answer these questions? Will they be directed to the most relevant team?]]> 2018-09-10 04:34:20 UTC https://padlet.com/jblack22/ARF/wish/279257777 ARF request remains open until client confirms all needs have been met pdixon10 https://padlet.com/jblack22/ARF/wish/279258313 Satisfactin rating too?]]> 2018-09-10 04:37:28 UTC https://padlet.com/jblack22/ARF/wish/279258313 Ability to check where an ARF is at for another user. jburne1 https://padlet.com/jblack22/ARF/wish/279258579 * Should be limited within Cost Centre or location
* Should be limited to workflow status info, not the details ... i.e. privacy ]]> 2018-09-10 04:38:52 UTC https://padlet.com/jblack22/ARF/wish/279258579 Perhaps the ability for multiple staff to see the progress of the ARF form https://padlet.com/jblack22/ARF/wish/279258739 2018-09-10 04:39:40 UTC https://padlet.com/jblack22/ARF/wish/279258739 Staff member or supervisor acknowledges all elements of the ARF to be completed before the ticket is closed https://padlet.com/jblack22/ARF/wish/279258771 2018-09-10 04:39:53 UTC https://padlet.com/jblack22/ARF/wish/279258771 Table - Gill, Robyn, Josh, Andrei, Matt jburne1 https://padlet.com/jblack22/ARF/wish/279259663 2018-09-10 04:43:35 UTC https://padlet.com/jblack22/ARF/wish/279259663 https://padlet.com/jblack22/ARF/wish/279261213 This requires further definition / fleshing out. Happy to assist. You know who I am :)]]> 2018-09-10 04:49:58 UTC https://padlet.com/jblack22/ARF/wish/279261213 SCHI's processes differ. Gill Adams can provide context pdixon10 https://padlet.com/jblack22/ARF/wish/279262012 2018-09-10 04:54:18 UTC https://padlet.com/jblack22/ARF/wish/279262012