Customer Service in Higher Education Class Activities: Ice Breaking session by gobein selva

Warm-Up Word Cloud

gobein016 — 2025-08-03 15:33:36 UTC

“What does exceptional customer service mean to you in a university setting?”.

Duration: 2 minutes

Role Reflection

gobein016 — 2025-08-03 15:33:37 UTC

Who is your most frequent customer — internal or external — and what is the most common request you get from them?

Duration: 2 Minutes

Service Hero Moment

gobein016 — 2025-08-03 15:33:37 UTC

Share a time you or your department went above and beyond to help a student, parent, or colleague. What happened?”

Duration: 2 minutes

Customer Service Challenge Snapshot

gobein016 — 2025-08-03 15:33:37 UTC

What is the biggest challenge you face when serving internal or external customers at the university?”

Duration: 2 minutes

GROUP 1- LETCHUMY

gobeinkala — 2025-08-19 00:11:38 UTC

What is the biggest challenge you face when serving internal or external customers at the university?”

Difficult characters - varied backgrounds and attitude

Language Barriers - from international students

Demands from external institutions - [Communication barrier where many parties opt to have messages/email rather than direct personal conversation via phones or face to face meeting]

GROUP 2-KHIN

gobeinkala — 2025-08-19 00:11:46 UTC

What is the biggest challenge you face when serving internal or external customers at the university?”

for Khin is facing difficulty of new recruitment from Myanmar.

for Hanee is facing difficulty of chasing the lecturers the dateline submission of marksheet, marked scripts.

for Suzan is facing difficulty of chasing student for payment.

for Jia Hui, communication challenge within organization.

“What does exceptional customer service mean to you in a university setting?”.

Suzan: showing genuine care and understanding for the customer situation. Responsiveness quickly addressing customer enquiries and issues or consent.

Jia Hui: active listening to customer needs

Share a time you or your department went above and beyond to help a student, parent, or colleague. What happened?”