HILTON HOTELS, MALAYSIA (P&O Group Assignment) by Jamaine Loo https://padlet.com/jamaine1113/elej6bhqp3zh [FIB SECTION 1] Chen Shamayne, Koh Wai Xing, Jamaine Loo, Chua Soon Mun en-us 2017-11-22 05:37:29 UTC 2024-03-07 16:35:44 UTC hello@padlet.com https://padletuploads.blob.core.windows.net/prod/188828468/aa952caa86700f17711d4af414fea9cd/kAwftkB3_400x400.jpg 1. BACKGROUND OF HILTON HOTEL jamaine1113 https://padlet.com/jamaine1113/elej6bhqp3zh/wish/209437443 2017-11-22 13:16:44 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/209437443 1. Human Resources System jamaine1113 https://padlet.com/jamaine1113/elej6bhqp3zh/wish/210739751 As a direct result of new and more sophisticated technology becoming available to us, Hilton Management Services made full use of the technology given by using the best-in-class Human Resources system to recruit and retain the industry’s finest staff and most talented graduates. The most common human resource system used by Hilton includes PeopleSoft and SuccessFactors as they have the most reliable software system that enables Hilton to recruit the best candidate and keep track of their employees background histories, skills, abilities, salaries,and accomplishment. 


]]> 2017-11-28 04:24:40 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/210739751 3. WAYS OF RECRUITMENT AND SELECTION IN HILTON HOTEL jamaine1113 https://padlet.com/jamaine1113/elej6bhqp3zh/wish/210740014 2017-11-28 04:26:56 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/210740014 2. Internet Recruiting jamaine1113 https://padlet.com/jamaine1113/elej6bhqp3zh/wish/210740290 Like any other companies in the world, Hilton also recruits online mainly through their website, www.jobs.hilton.com. Through internet recruiting, Hilton is able to recruit candidates that may or may not have direct experience in the industry or job position.  Furthermore, internet recruiting results in pool of rich source of candidates, allowing Hilton to have a higher chance in finding the most suitable candidate. At the same time, a candidate within a satellite field may offer a fresh, out of the box perspective to them.]]> 2017-11-28 04:29:43 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/210740290 3. Internships jamaine1113 https://padlet.com/jamaine1113/elej6bhqp3zh/wish/210764994 Each year, Hilton selects rising sophomore, junior, and senior undergraduate students from partner hospitality or hotel management schools such as Taylor’s University and KDU University College. Interns are required to complete both a general rotation through all areas of their hotel operations, as well as garner work experience within a defined discipline in: 
- Finance and Accounting 
- Front Office,Rooms  
- Food & Beverages 
- Sales and Event Services 


]]> 2017-11-28 07:43:41 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/210764994 Mission & Vision chuajanice00 https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211253620 (Mission)
To be the most hospitable company in the world – by creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners and a positive impact in our Communities.

(Vision) 
To fill the earth with the light and warmth of hospitality –by delivering exceptional experiences – every hotel, every guest, every time. ]]> 2017-11-29 05:08:13 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211253620 Values chuajanice00 https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211253664 Hospitality- Hilton is passionate about providing extraordinary guest experiences.
Integrity- Hilton develops with strong moral principles and constantly doing the right thing.
Leadership- Hilton has proven to be the leaders in the competitive industry and communities.
Teamwork- Hilton refers themselves as the team players in everything they do.
Ownership- Hilton takes responsibility for its own actions and decisions.
Now- Hilton operate with a sense of urgency and discipline.  ]]> 2017-11-29 05:08:40 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211253664 Hilton Hotel chuajanice00 https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211253732 As the most recognized name in the industry, Hilton’s iconic “Take me to the Hilton” slogan had popularized among the travellers around the globe for nearly a century. With its innovative approach to products, amenities, and service, Hilton Hotels Corp carve out its own niche within the saturated market and identified as the global leader in hospitality. Hilton accelerates its drive to franchise their unique and distinctive hotels to expand its brand across Asia with the most populates and developed cities. Malaysia welcomes its Hilton branded hotels located in Sabah, KL, Kuching and Petaling Jaya which makes traveling easier with their smart design, innovative dining concepts, and authentic hospitality. ]]> 2017-11-29 05:09:18 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211253732 Hilton Hotel, Malaysia Overview chuajanice00 https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211253761 At the present time, Hilton Hotel, Kuala Lumpur has been showered with numerous awards such as Best Business Hotel in KL since it started to operate. By cause of the supreme lifestyle hotel, Hilton Hotel provides various types of stylish rooms and suites which are designed with relaxation and convenience in mind. Hilton Hotel constantly redefines the art of dining with the introduction of fresh concept dining outlets, pairing exclusive gastronomic excellence with flawless hospitality. Unique food choices are provided, not only for the hotel guest but for selective diners who are searching for a gourmet meal. Hilton Hotel presents a magnificent and sophisticated event space which are ideal for private cocktails party, high-level corporate events. 


]]> 2017-11-29 05:09:36 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211253761 4. TYPES OF WORK GROUP AND TEAM IN HILTON HOTEL https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211257080 2017-11-29 05:41:30 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211257080 Cross-functional Team https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211257217 Cross-functional team are composed of employees at about the same hierarchical level, but from various work areas, who come together to accomplish a task. It allows employee from diverse areas within an organization to exchange information, develop new ideas, solve problem and coordinate complex project. A team of this composition has the potential to implement significant improvements throughout the organization. Thus, it is important for large scale organizations such as Hilton to invent better design or deliver highest level of service for their guests.
 

]]> 2017-11-29 05:43:02 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211257217 Problem-Solving Team https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211257241 Organizations are relaying more and more on problem-solving teams to help solve organizational problems. Hilton’s employees from the same department meet for a few hours each week to discuss ways of improving quality, efficiency and environment of the hotel. This type of team is imperative to solve daily problem that arises to maintain the standard of Hilton. Besides, employees of this team can share ideas or offer suggestions on how work processes and methods can be improved. Therefore, work can be completed in a more effective way. 

]]> 2017-11-29 05:43:17 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211257241 5. NEW WAYS OF RECRUITMENT AND SELECTION FOR HILTON HOTEL https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211262062 2017-11-29 06:29:39 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211262062 Hilton Hotel's System chuajanice00 https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211267010 Hilton Hotel, Malaysia has developed an extraordinary system of high-tech technologies and experimental solutions which are known as the Hilton Performance Advantage to maintain a competitive advantage. This integrated system act as an important component to drive increased business and lower operating cost, without compromising quality. The involvement of the well-known people in the industry along with forward-thinking strategies assists Hilton Hotel to enhance guest experiences and maximizing profit. The Hilton Performance Advantage is a powerful resource for Hilton as it provides vanguard support to drive Hilton Hotel efficiency and effectiveness. 

]]> 2017-11-29 07:09:09 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211267010 1. QR Codes jamaine1113 https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211273875 QR codes are two-dimensional barcodes that can be placed anywhere. Consider adding a QR code for someone to apply from their phone or encourage the potential applicant to enter the business for more information. Besides, creating the QR code itself is practically free and an affordable way to recruit potential employees. Upon seeing a QR code, it appeals to mobile users’ curiosity and they will have the urge to scan it, just to find out where it leads. You never know one of Hilton’s current guests could prove to be a future great employee or have a referral for Hilton.]]> 2017-11-29 07:44:18 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211273875 Physiological Needs cshamayne https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211280116 Physiological need is the most basic need at the base of the pyramid. A hotel provides facilities such as air-conditioning, Wi-Fi, services, and most importantly hotel reception. Hilton Hotel, Malaysia’s human capital is a hotel’s heart and without it, the hotel could not survive. Besides, Hilton welcome guests serving drinks and tit-bits while guests are waiting to check in. Clean, clear flowing bottled water is provided in Hilton so that guests are always hydrated throughout the day. A clean and tidy room is very important for a hotel and hotel guests. Hilton decorates their rooms with fresh flowers or freshener because they focus on the scent of the room, believing that smell can reduce stress and customers would feel more satisfied towards the hotel.]]> 2017-11-29 08:08:20 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211280116 Security Needs cshamayne https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211282930 Protection and security is needed in a hotel to protect the safety of the employees and guests. Security protections such as allocating safe deposit in each room can allow guests to keep their expensive belongings. Furthermore, 24-hour CCTV and security guards patrolling around the hotel to keep the safety of the guests and employees. First-aid kits are available at each corners and lifeguards are keeping an eye on guests around the swimming pool to avoid accidents happening. Hilton provides immediate medical services so that the hotel guests can receive medication if emergencies happen. On the other hand, Hilton provides family package offer and also cribs for toddlers during their stay. ]]> 2017-11-29 08:20:41 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211282930 2. MASLOW HIERACHY THEORY THAT IS FOUND IN THE ORGANIZATION cshamayne https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211283139 2017-11-29 08:21:29 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211283139 Social Needs cshamayne https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211283654 2017-11-29 08:23:34 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211283654 Esteem Needs cshamayne https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211283913 2017-11-29 08:24:38 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211283913 Self-Actualization Needs cshamayne https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211284190 This level is closely related to the personality and the philosophy of the hotel’s manager. The sense of achievement and personal growth in the hotel can help to gain more knowledge and being more creative. For example, Hilton provides trainings for the hotel managers to enhance their knowledge about how to manage subordinates and develop strategies for the company to achieve the hotel’s goal. As for guests, they can create new experience when staying in the hotel. For instance, Hilton provides classes with a chef or bartender to learn new skills and plans different activities to interact with the guests. ]]> 2017-11-29 08:25:39 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211284190 2. Social Sharing https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211641291 One of the reliable approach to find great employees is through high position workers. They can act as a referral to spread the news about open positions especially positions which requires a specific experience or knowledge. They could spread the news through their social media such as Facebook and LinkedIn. However, social sharing should not feel like yet another duty tacked on to the job description. When it is implemented properly, a social sharing program should feel like a natural extension of the employee’s existing social media activity. Employees might have the potential to be a persuasive and authentic voice for Hilton.]]> 2017-11-29 21:23:06 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211641291 https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211677928 2017-11-30 00:58:28 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211677928 cshamayne https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211678777 2017-11-30 01:03:11 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211678777 cshamayne https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211678945 2017-11-30 01:04:27 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211678945 cshamayne https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211679134 2017-11-30 01:05:43 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211679134 cshamayne https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211679478 2017-11-30 01:07:49 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211679478 cshamayne https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211679794 2017-11-30 01:09:57 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211679794 cshamayne https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211680636 2017-11-30 01:15:15 UTC https://padlet.com/jamaine1113/elej6bhqp3zh/wish/211680636