SSA Share and Vent session by Verto Community (Admin)

Luisa - students getting along

vertocommunity — 2025-09-11 14:23:34 UTC

Feeling like my Care team gets each other!

Hayley - good sense of humor on the team in Florence

vertocommunity — 2025-09-11 14:23:55 UTC

Discovery Week Prep

2025-09-11 14:24:41 UTC

Positive: Practicing facilitating presentations amongst SSAs, increasing interactivity to keep students engaged

Nicole - pre-departure engagement are more successful

vertocommunity — 2025-09-11 14:24:45 UTC

students have more information than they did in the past, and they are asking for more participation

Add/Drop super demanding

vertocommunity — 2025-09-11 14:26:12 UTC

Music!

2025-09-11 14:26:25 UTC

Utilizing soundtracks to keep students engaged and cue the beginning/end of sessions.

Florence

2025-09-11 14:29:24 UTC

Front-loading important topics in the first day to ensure maximum attendance.

Fun and games!

2025-09-11 14:32:30 UTC

We did a sports day, all fun and games! that was a nice and they could do some bonding and community building!

Engaged Students

2025-09-11 14:32:35 UTC

Students are engaged...came in well prepared. Discovery week was fun, but also takes a toll (long days, hot weather, etc)

CT size

2025-09-11 14:34:23 UTC

38 students per care team is too much 😭

BA

2025-09-11 14:35:31 UTC

Housing it's been challenging but we are trying to create community

More fun activities, less ppt's

2025-09-11 14:35:58 UTC

More activities, ice breakers and moving around and less sitting down listening to presentations!

Sessions upgrade

2025-09-11 14:38:08 UTC

We made shorter sessions, splitting the care team in 2 parts: one more "power point style" and the other more dynamic, fun, chill, with cases, writing down stuff, etc. Made everything smoother and less boring!

Separate Add/Drop Week from 1:1s

2025-09-11 14:38:47 UTC

Start 1:1 meetings in Week 2 to avoid overwhelm.

Booking 1:1s Too Early

2025-09-11 14:40:49 UTC

Students in FL booked 1:1s before receiving class schedules, leading to conflict in first couple weeks.

Community App

2025-09-11 14:41:47 UTC

Messaging functionality is inconsistent.

Care Team Size

2025-09-11 14:42:40 UTC

Large groups are harder to create community, can be more unruly in presentations, and lead to more absence (via anonymity)

Give one adjustment day between DW and arrival to support jet lag

2025-09-11 14:43:04 UTC

Smaller Care Teams

2025-09-11 14:43:09 UTC

Closer to 25 students in a Care Team for better community cultivation.

Lack of Academic Coordinators

2025-09-11 14:44:11 UTC

Lots of additional knowledge needed for specific academic needs in the midst of Student Life training.

Flexibility in events- have a morning OR afternoon session of each info session w/ one social event in the middle.

2025-09-11 14:45:00 UTC

give students control over their day, adjust their needs.

Disrespectful/Unruly Students

2025-09-11 14:45:32 UTC

Student Residences

2025-09-11 14:47:46 UTC

Differences in rooms/expectations - A/C, student violations, sharing rooms, roommate issues

Housing

2025-09-11 14:49:10 UTC

Sometimes feeling helpless when they have a issues regarding maintenance, accomodations, etc.

Dedicate Training/Prep Time to Care Team Circles

2025-09-11 14:49:11 UTC

The first two care team circles come up very quickly - prepare materials and activities for CTCs prior to Arrival Day.

Salesforce Training

2025-09-11 14:50:09 UTC

Lack of hands-on learning opportunities. Learning on the fly.

Too many CT Circles

2025-09-11 14:52:13 UTC

There is too much required of SSA's and trying to arrange 5 CT circles so early on is difficult