WestJet airline Case by Sophie Ta https://padlet.com/22874784/eg1baee0n42b66c Westjet Airlines: Information technology governance and corporate strategy en-us 2021-09-18 13:52:22 UTC 2025-10-25 23:29:53 UTC hello@padlet.com proprietary- built and maintained within westjet https://padlet.com/22874784/eg1baee0n42b66c/wish/1783609375 Leilani]]> 2021-10-01 07:50:14 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783609375 https://padlet.com/22874784/eg1baee0n42b66c/wish/1783609429 No formal IT team leader or Manager. - Shreya]]> 2021-10-01 07:50:16 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783609429 Shana W https://padlet.com/22874784/eg1baee0n42b66c/wish/1783610800 House information system which imfprporated a database design and system acceptance test plans]]> 2021-10-01 07:51:11 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783610800 https://padlet.com/22874784/eg1baee0n42b66c/wish/1783611033 The systems  were proprietary, built and maintained within WestJet, but were quite advanced for their time, the company was one of the first airline that had electronics ticketing 
(Hennie)]]> 2021-10-01 07:51:20 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783611033 Shirley https://padlet.com/22874784/eg1baee0n42b66c/wish/1783611249 No specific group is responsible for the IT structures, lack of transparency of information and competitions.

Operation system - no standards for dealing with outages, root-cause analysis, reporting service tickets, change/release management and response time monitoring.

]]> 2021-10-01 07:51:29 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783611249 The staffs don't have any clear job role. They take pride in the existing system and won't take changes smoothly https://padlet.com/22874784/eg1baee0n42b66c/wish/1783612054 Sudeep]]> 2021-10-01 07:51:59 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783612054 Shreya https://padlet.com/22874784/eg1baee0n42b66c/wish/1783612595 Have a CIO on a contractual basis and then employ for full time looking at the business need. Everyone was doing everything and they needed to structure the operations and processes. Bring innovation and corporate growth deploying IT Resources. 24*7 IT support. Toronto based redundant data centre.  5 new BU - CIO.


]]> 2021-10-01 07:52:23 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783612595 Agnes https://padlet.com/22874784/eg1baee0n42b66c/wish/1783613459 IT conventional internal functions of planning, building, operating, maintaining and governing. All developer worked as a group

]]> 2021-10-01 07:52:56 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783613459 Lleyton https://padlet.com/22874784/eg1baee0n42b66c/wish/1783613527 Centralised data centre with no backup that would cause significant issues if it failed]]> 2021-10-01 07:52:59 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783613527 https://padlet.com/22874784/eg1baee0n42b66c/wish/1783613533 Technically competent staff in a wide range of areas - generalists: Amritha]]> 2021-10-01 07:52:59 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783613533 The data centers were placed near the headquarters and no backup of the data was available. https://padlet.com/22874784/eg1baee0n42b66c/wish/1783614094 sudeep]]> 2021-10-01 07:53:22 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783614094 Governance is sensitive to the company's dependence on tech and IT organization for operational support and strategic growth https://padlet.com/22874784/eg1baee0n42b66c/wish/1783614226 Elton]]> 2021-10-01 07:53:27 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783614226 Shana W https://padlet.com/22874784/eg1baee0n42b66c/wish/1783615261 elements include
1, being more transparent and being more responsife in their operations
2. business re-engineering process needed inregards to governance, fiance, and business processes 


]]> 2021-10-01 07:54:04 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783615261 Staff work under multiple group and each group https://padlet.com/22874784/eg1baee0n42b66c/wish/1783615282 staff work under multiple groups and each group work on specific internal function, no communication btwen stuff 

]]> 2021-10-01 07:54:05 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783615282 Lack of communication between business side and IT department https://padlet.com/22874784/eg1baee0n42b66c/wish/1783615645 sudeep

]]> 2021-10-01 07:54:19 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783615645 4 Transformation Elements https://padlet.com/22874784/eg1baee0n42b66c/wish/1783615725 1) Creation of defined 5 BUCIOs 
2) Integration of planning & Budget (Half of it assigned to units 
3) 24 hr IT Help Desk 
4) Redundant data center expansion 
Tomas]]> 2021-10-01 07:54:21 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783615725 https://padlet.com/22874784/eg1baee0n42b66c/wish/1783615935 The systems are aiming to make sure the continued performance and centralised data management. The staff have unclear roles when conducting the process and dividing the responsibility. Jay Liu]]> 2021-10-01 07:54:29 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783615935 The upgrades were made to ensure transparency and accountability of the staff under a new head. https://padlet.com/22874784/eg1baee0n42b66c/wish/1783618274 Rishabh]]> 2021-10-01 07:55:53 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783618274 https://padlet.com/22874784/eg1baee0n42b66c/wish/1783624046 1. Focused on establishing much stronger linkages with the business units.
2. Data Centre location and expansion
3. Creation of 5 BU-CIO

Elton]]> 2021-10-01 07:59:46 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783624046 https://padlet.com/22874784/eg1baee0n42b66c/wish/1783625091 1. Establishing stronger linkages with the business units
2. Turn attention to the IT planning and budget process
3. IT proposal dealt with the vulnerability of the existing data centre located at the end of the runway.
4. New IT governance

Jay Liu]]> 2021-10-01 08:00:27 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783625091 https://padlet.com/22874784/eg1baee0n42b66c/wish/1783626026 - focused on establishing much stronger linkages with the business units
- dealing with IT infrastructure and operations, telecommunications, security, IT governance administration 
- deal with the vulnerability of the existing data center located at the end of the runway, 
- ensure that an IT operations center unit was formed that would have on-site coverage 24 hours a day, seven days a week, in concert with WestJet airline operation. 
(Hennie)]]> 2021-10-01 08:01:01 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783626026 Agnes https://padlet.com/22874784/eg1baee0n42b66c/wish/1783626224 1. governance- establish a stronger linkages with business units, break up the IT group and reassign their people to specific business units; IT support on-site coverage 24 hours a day
2.IT leadership level - BU-CIO. IT organized as business
3. Establish a redundant data centre in Toronto]]> 2021-10-01 08:01:10 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783626224 Munmun https://padlet.com/22874784/eg1baee0n42b66c/wish/1783626687 First element was to form stronger links with all the business units.
Second element was IT planning and budget process
Third element was ensuring an IT operations center with 24/7 onsite coverage 
Fourth element was the need for redundant data center in a different area ]]> 2021-10-01 08:01:30 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783626687 Shirley https://padlet.com/22874784/eg1baee0n42b66c/wish/1783627846 Assigned specific IT experts to handle the IT units and restructure the IT organisation. 
24 hours IT operations supports to ensure WLB of employees.
Change the IT culture to client centric will assist the company to be in the front of the competition]]> 2021-10-01 08:02:18 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783627846 stronger linkages between business units, using IT as a bridge not a barrier https://padlet.com/22874784/eg1baee0n42b66c/wish/1783627930 Leilani]]> 2021-10-01 08:02:22 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783627930 Lleyton https://padlet.com/22874784/eg1baee0n42b66c/wish/1783628203 establishing a new redundant data centre in Toronto to reduce risk and enhance recoverability ]]> 2021-10-01 08:02:35 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783628203 Sudeep https://padlet.com/22874784/eg1baee0n42b66c/wish/1783628704 1)Aligning the Business and IT end
2) New Governance 
3) Addressing the data backup issue with the data centre]]> 2021-10-01 08:02:57 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783628704 https://padlet.com/22874784/eg1baee0n42b66c/wish/1783629364 1. IT Structure 
2. IT Planning and budgeting 
3. Dealing with vulnerability of existing data
4. IT operations with on-site coverage 
-Sandra]]> 2021-10-01 08:03:25 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783629364 Amritha https://padlet.com/22874784/eg1baee0n42b66c/wish/1783630870 -Stronger relationships between various business units
-Split staff to concentrate on specific areas 
- Create new BU-CIO roles to manage units directly
- Establish backup data center in Toronto]]> 2021-10-01 08:04:29 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783630870 Sikta sarkarsikta https://padlet.com/22874784/eg1baee0n42b66c/wish/1783631002 Have a data back up system in Toronto, Have a close working between IT group and business VPs, new IT governance, better trained employees, annual budgeting and selction of projects which are prioritized]]> 2021-10-01 08:04:35 UTC https://padlet.com/22874784/eg1baee0n42b66c/wish/1783631002