Clerk: Good morning! How can I help you today?

Customer: Good morning. I’d like to send this parcel abroad, please.

Clerk: Certainly. Where is it going?

Customer: To Germany.

Clerk: Alright. Could you please place it on the scale? I need to weigh it first.

Customer: Sure, here you go.

Clerk: Thank you. It weighs 2.3 kilograms. Would you like to send it by standard mail or express delivery?

Customer: What’s the difference in price and delivery time?

Clerk: Standard mail is cheaper, but it takes around 7–10 working days. Express delivery is more expensive, but it usually arrives within 2–3 days.

Customer: I think I’ll go with express delivery. It’s quite urgent.

Clerk: No problem. That will be €24.50, please. Would you like to add insurance or a tracking number?

Customer: Yes, I’d like to track the package, just in case.

Clerk: Alright, I’ll include tracking. Here is your receipt and tracking number. You can follow the shipment online.

Customer: Thank you very much. Do I need to fill out any customs forms?

Clerk: Yes, since it’s going outside the EU. Please fill in this form and describe the contents of the package.

Customer: Okay, I’ll do that right away.

Clerk: Take your time. Let me know if you need any help.

Customer: Thanks for your help. That’s everything for today.

Clerk: You’re welcome! Have a great day.

Customer: Good afternoon. I’d like to buy some stamps, please.

Clerk: Of course. How many would you like, and are they for domestic or international mail?

Customer: I need ten domestic stamps and five international ones, please.

Clerk: Certainly. That comes to €13.20 in total. Will you be paying by cash or card?

Customer: By card, please.

(Customer pays)

Clerk: Here you go. Is there anything else I can help you with?

Customer: Yes, actually. I’m expecting a registered letter, and I haven’t received it yet. Can you check the status for me?

Clerk: Sure. Do you have the tracking number?

Customer: Yes, here it is.

Clerk: Thank you. Let me just look it up in the system… It says the letter arrived at the local sorting center yesterday. It should be delivered tomorrow or the day after.

Customer: Alright, thanks. I was a bit worried it had been lost.

Clerk: No need to worry. If it doesn’t arrive within two days, you can come back and file a complaint or open an investigation.

Customer: Okay, I understand. Thanks for your help.

Clerk: You’re welcome. Have a nice day!

Customer: You too, goodbye.

🔹 Sending Mail

• I’d like to send this letter/package.

• How much does it cost to send this to [country]?

• Is it going abroad or within the country?

• Do you want standard or express delivery?

• Would you like to add insurance?

• Can I get a tracking number?

🔹 Receiving or Inquiring

• I’m expecting a parcel. Can you check it for me?

• Do you have any mail for me?

• I’d like to pick up a package.

• Here’s my ID / tracking number.

• It hasn’t arrived yet. Can you help?

🔹 Buying and General Services

• I’d like to buy some stamps.

• How many stamps do I need for a postcard to [country]?

• Do you sell packing materials?

• Can I send this as registered mail?

• Can I fill out the customs form here?

• How long will delivery take?