Active Listening Toolkit by CollaboratEd

Paraphrasing

CollaboratEd — 2014-04-19 21:51:10 UTC

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Clarifying Questions

CollaboratEd — 2014-04-19 21:53:10 UTC

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Probing Questions

CollaboratEd — 2014-04-19 21:54:24 UTC

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Powerful Questions

CollaboratEd — 2014-04-19 21:56:02 UTC

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2014-04-22 10:47:06 UTC

So you are telling me that . . .

What you are saying is

2014-04-22 10:47:09 UTC

What you feel is

So you said that...

lo — 2014-04-22 10:47:11 UTC

2014-04-22 10:47:30 UTC

I think that you are saying . . . .

What did you mean by that?

lo — 2014-04-22 10:47:39 UTC

So the situation is...

2014-04-22 10:47:48 UTC

2014-04-22 10:47:55 UTC

What do you mean by . . .

jodiecoggins — 2014-04-22 10:47:58 UTC

The challenges you are facing are...

What do you want to change about ...

2014-04-22 10:48:00 UTC

As you were saying...

2014-04-22 10:48:12 UTC

If I understood correctly...

2014-04-22 10:48:12 UTC

Can you expand on . . .

jodiecoggins — 2014-04-22 10:48:37 UTC

This change is causing you to feel...

Is this what you mean when you say...

2014-04-22 10:48:48 UTC

so therefore............

2014-04-22 10:48:56 UTC

Have I got it right that...

2014-04-22 10:49:40 UTC

2014-04-22 10:50:55 UTC

Is there a connection between

Did you mean that....?

kd6 — 2014-04-22 10:51:20 UTC

So do you think...?

lo — 2014-04-22 10:51:20 UTC

How did that make you feel?

lo — 2014-04-22 10:51:43 UTC

2014-04-22 10:51:46 UTC

Does this effect ...?

Am I right in thinking that...?

kd6 — 2014-04-22 10:51:59 UTC

How did this make you feel...

2014-04-22 10:52:23 UTC

2014-04-22 10:52:34 UTC

What is the most important

Can you explain why....

2014-04-22 10:54:42 UTC

2014-04-22 10:55:07 UTC

Is there a difference

Do you think there is a reason why...?

lo — 2014-04-22 10:55:10 UTC

what outcome would you like

2014-04-22 10:55:13 UTC

What would be the advantages of...

kd6 — 2014-04-22 10:55:27 UTC

how would you react if...

2014-04-22 10:55:34 UTC

how could you solve this?

lo — 2014-04-22 10:55:35 UTC

jodiecoggins — 2014-04-22 10:55:42 UTC

How do these changes make you feel...

How could this improve the outcome?

kd6 — 2014-04-22 10:56:10 UTC

2014-04-22 10:58:44 UTC

What is there to stop you . . . .

2014-04-22 10:59:12 UTC

Which of your different suggestions would have the least worse outcome?

How would you like the situation to be resolved

2014-04-22 10:59:44 UTC

2014-04-22 11:21:33 UTC

What are the barriers to...

What strategies could you use to help?

kd6 — 2014-04-22 11:21:35 UTC

Could it be done the opposite way a

lo — 2014-04-22 11:21:37 UTC

2014-04-22 11:21:37 UTC

Has this always been the case?

jodiecoggins — 2014-04-22 11:21:50 UTC

Is there of could there be a structure of...

What strategies could you use to...

2014-04-22 11:22:00 UTC

2014-04-22 11:22:01 UTC

What would stop that working again?

jodiecoggins — 2014-04-22 11:22:02 UTC

Can you priortise or readjust in order to...

What are your options at this point?

2014-04-22 11:22:22 UTC

Where can you go for support/help/sources of support

Is there anything you could change immediately e.g tomorrow/next week

2014-04-22 11:22:33 UTC

Could someone else do that for you?

lo — 2014-04-22 11:22:45 UTC

Are there some small alterations you could make?

kd6 — 2014-04-22 11:24:26 UTC