Problem Solving - Sample Call by Sheereen Yeo https://padlet.com/sheereenyeo/e304ack8wvjl34bt This video showcase an agent providing technical support to a customer. Link: https://www.youtube.com/watch?v=_x3TQBnIzpM en-us 2021-10-25 06:53:19 UTC 2022-01-25 16:55:29 UTC hello@padlet.com Question sheereenyeo https://padlet.com/sheereenyeo/e304ack8wvjl34bt/wish/2011693024 1) In the video, what are the steps the agent took in providing technical support to customers?
2) As a CCO, what are two skills you've picked up from this video that you will use in your calls with customers?
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