https://padlet.com/rudhiachmadi/e1tk06gaw34c Handling guests'complaint in a hotel en-us 2018-02-19 13:14:46 UTC 2025-11-13 12:42:23 UTC hello@padlet.com rudhiachmadi https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/232907862 1. Make a description of complaint
2. Make a standard procedure of handling complaint in a hotel]]> 2018-02-19 13:15:12 UTC https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/232907862 https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/235782406 1. Feel disappointed because of bad service or broken facilities in a hotel
  2.a). Listen carefully to guest,  b). apologizing, c).take action to solve the complaint]]> 2018-02-27 09:52:37 UTC https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/235782406 https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/235785569 Fahri Ramadhan (2170202045)
1. Disastified with staff service
2. a. Listen to complaint and make a note
     b. Say sorry
     c. Get a solution]]> 2018-02-27 10:04:52 UTC https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/235785569 https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/237787263 1. not happy with staff's service
2. a. Listen complaint
b. Say sorry to the guest
c. Find out solution]]> 2018-03-04 12:44:28 UTC https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/237787263 https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/237787946 Herdy N 2170202045
1. sad with the service of hotel's clerk

2. a. talking to guest and listening
    b. ask apology
c. do something to make guueast happy]]> 2018-03-04 12:53:20 UTC https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/237787946 https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/237788315 Zsalsabila hafianti (2170202048)
1. complaint is feel unsatisfied because of get bad service
2. a. try to listen to guest
     b. ask apologizing from guest
     c. get way to  overcome the problem in order to make guest feel  happy or satisfied,

]]> 2018-03-04 12:57:15 UTC https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/237788315 rudhiachmadi https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/240844960 1. complaint for me is a guest angry because he doesn't like my services. 
2. steps for handling complaint ( listen, say sorry and do something]]> 2018-03-12 13:28:36 UTC https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/240844960 rudhiachmadi https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/240847462 1. Complaint happens guest unhappy with the staff's services.
2. listening, show empathy, do something.]]> 2018-03-12 13:32:28 UTC https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/240847462 rudhiachmadi https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/240849429 1. complaint is the feeling of the guest that he doesn't like the service
2. listen and don't argue, and follow up ]]> 2018-03-12 13:35:17 UTC https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/240849429 rudhiachmadi https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/240851269 1. sad of terrible service
2. talk to the guest, i am sorry, report to manager, action]]> 2018-03-12 13:37:54 UTC https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/240851269 rudhiachmadi https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/240853082 1. complaint is a guest want to express his unhappy
2. meet the guest bravely, show empathy, and do something good]]> 2018-03-12 13:40:08 UTC https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/240853082 rudhiachmadi https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/240855315 1. not feel happy because don't receive a nice service
2. face the guest, say sorry, and help him/her]]> 2018-03-12 13:42:55 UTC https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/240855315 rudhiachmadi https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/241691125 1. the room is very stinky and untidy i want to change my room asap. 
2. my room amenities not completed i cant find tooth brushes, hair dryer and small towel for bathroom ]]> 2018-03-14 02:11:10 UTC https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/241691125 rudhiachmadi https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/241691522 2. My Room not completely closed while the housekeeping doing clean up my room, i find my room opened.]]> 2018-03-14 02:13:48 UTC https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/241691522 rudhiachmadi https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/241692134 2. Handling complaint : 
a. Try to identify prior potential aspects of complaints. 
b. Consult with complaint client, listen carefully what kind of complaints and show your emphaty
c. Sorry to complaint client for what happen and inconvenience
d. Try to offer asistant and solve the problems ourself if possible or Consult with person in charge who responsible for this problems
e. Say our gratitude for client feedback to improve our service standard.


GUSTAF YOSIAS RISAKOTTA 2170202008]]> 2018-03-14 02:17:29 UTC https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/241692134 rudhiachmadi https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/241694491 2. meet the guest for listening the problem, ask apology and take action

TAMMY FERDIANI  2170202017]]> 2018-03-14 02:33:10 UTC https://padlet.com/rudhiachmadi/e1tk06gaw34c/wish/241694491