International Claims Convention 2017 by MII Events Management https://padlet.com/MIIEvents/ICC_General27April2017 ICC Break-Out General - 27 April 2017 en-us 2017-04-14 01:36:21 UTC 2017-04-27 08:25:49 UTC hello@padlet.com Forensic Accounting to Detect Fraud https://padlet.com/MIIEvents/ICC_General27April2017/wish/168524391 Hayley Naidoo, MDD]]> 2017-04-27 01:21:24 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168524391 https://padlet.com/MIIEvents/ICC_General27April2017/wish/168524995 Through the many years of MDD has been operational, what is the highest financial damage that MDD had managed to mitigate in terms of employee fraud? And what was the case, if you can share with us? ]]> 2017-04-27 01:27:44 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168524995 https://padlet.com/MIIEvents/ICC_General27April2017/wish/168525390 Was there any case of employee fraud where the employee was not aware that he/she was not aware that they have made the violations, and how does that impact claims]]> 2017-04-27 01:31:22 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168525390 https://padlet.com/MIIEvents/ICC_General27April2017/wish/168525493 Can an employee who is alleged to have committed fraud defended himself by saying that the Company has not imposed enough controls and therefore feels that it was justified for him to commit such frauds?]]> 2017-04-27 01:32:10 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168525493 Insurance Dispute: To Litigate or Arbitrate https://padlet.com/MIIEvents/ICC_General27April2017/wish/168526804 Shanta Mohan, Chambers of Shanta Mohan]]> 2017-04-27 01:45:26 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168526804 https://padlet.com/MIIEvents/ICC_General27April2017/wish/168529571 What happens if we need to arbitrate in countries that is not part of the 157 signatories? Process wise, cost wise, resources required etc.? ]]> 2017-04-27 02:08:30 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168529571 https://padlet.com/MIIEvents/ICC_General27April2017/wish/168529765 Since arbitration is made public, have you experienced any high profile cases impacting the reputation of insurers? How do they manage public perception? ]]> 2017-04-27 02:10:12 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168529765 Can you explain the key difference between mediation and arbitration process in insurance claim dispute? https://padlet.com/MIIEvents/ICC_General27April2017/wish/168530187 2017-04-27 02:13:51 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168530187 Who bears the cost of the arbitration as far as parties are concerned ? Will Insureds be willing to bear these kinds of costs? https://padlet.com/MIIEvents/ICC_General27April2017/wish/168531483 2017-04-27 02:26:09 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168531483 https://padlet.com/MIIEvents/ICC_General27April2017/wish/168531790 Is there sny limitation period to ]]> 2017-04-27 02:28:38 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168531790 https://padlet.com/MIIEvents/ICC_General27April2017/wish/168531950 There are frequently concerns about the delay and costs. But there are delays and costs in either tribunal.. ]]> 2017-04-27 02:30:25 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168531950 How is someone defined as a "winner" in an insurance dispute situation? https://padlet.com/MIIEvents/ICC_General27April2017/wish/168532041 2017-04-27 02:31:18 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168532041 In general, the insurance industry believe that claims service is a differentiator.. but at the same time companies face pressure on profitability and other challanges such as claims inflation.. in your opinion how claims function can play a pivotal role in creating competitive advantages and delivering value to the bottom line... https://padlet.com/MIIEvents/ICC_General27April2017/wish/168536081 2017-04-27 03:14:57 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168536081 Do we have a database akin to CCRIS in checking the character profile of an insured person, before a policy is approved? https://padlet.com/MIIEvents/ICC_General27April2017/wish/168536590 2. Do we have a standard client charter to pay claim on life or general or automobile insurance?
Just to share we are a credit insurer on loans given out by the banks to SME. Our KPI is to pay claimwithin 5 working days to the banks from 30 days initially..and we are constantly comparing our service against credit insurer of other ASEAN countries.]]> 2017-04-27 03:22:05 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168536590 https://padlet.com/MIIEvents/ICC_General27April2017/wish/168536783 Would a penalty/reprimand by regulators be a good measure to manage claims services provided by insurers to consumers?]]> 2017-04-27 03:24:19 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168536783 How is our claim service level vs advanced countries? https://padlet.com/MIIEvents/ICC_General27April2017/wish/168536917 2017-04-27 03:25:36 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168536917 https://padlet.com/MIIEvents/ICC_General27April2017/wish/168536997 Will Alipay or Sumsung Pay bring any impacts/ improvement in claim payment process?
What are the areas insurers have to focus/ take note?]]> 2017-04-27 03:26:25 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168536997 https://padlet.com/MIIEvents/ICC_General27April2017/wish/168537909 Outsourcing claims service perhaps is one of the decisions that the companies can consider for the long run competitiveness.. .. any comments on that?]]> 2017-04-27 03:36:49 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168537909 Majority of the insurance product distribute through intermediary like agent or broker...... what is the panelists view on their role in influencing the customer perceptions on 'good' claim services by the insurers? Will their role diminishing with the advancement of technology associates with claim services such as e-payment and e-submission.... https://padlet.com/MIIEvents/ICC_General27April2017/wish/168538668 2017-04-27 03:46:09 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168538668 https://padlet.com/MIIEvents/ICC_General27April2017/wish/168539764 Staff can snap the information of insured/company/ products from monitor using the smartphone and forward it to third party. What are the prevention steps should insurer taken to avoid the theft of intellectual property?]]> 2017-04-27 03:59:58 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168539764 Success Story of VTREC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168549138 Mas Tina, VTREC]]> 2017-04-27 06:04:36 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168549138 In 2013, there was a brainstorming session amongst all members of VTREC. In that meeting the critical success factors and gaps were identified. One key issue was challenges to get successful prosecution. Whilst the Theft loss ratio has reduced, and we hear of syndicates being crippled, we have not heard of any successful prosecution. Why? https://padlet.com/MIIEvents/ICC_General27April2017/wish/168549467 2017-04-27 06:10:07 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168549467 Besides the police setting up specialised investigation units for thefts used for cannibalisation and thefts for overseas exports, what other initiatives were introduced? Eg microdoting of key parts, changing the law on sales of used parts, police SOP review etc, registration and licensing of workshops etc https://padlet.com/MIIEvents/ICC_General27April2017/wish/168550648 2017-04-27 06:21:33 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168550648 There are a lots of 2nd hand spare parts shops n they are legal.. they might getting the parts frm stolen cars.. how vtrect control these shops? https://padlet.com/MIIEvents/ICC_General27April2017/wish/168550856 2017-04-27 06:23:39 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168550856 Cant insurance companies band together to encourage the installation of telematics for theft prone cars or contribute towards R&D to be undertaken by MIROS? https://padlet.com/MIIEvents/ICC_General27April2017/wish/168551275 2017-04-27 06:26:48 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168551275 Are all police cars equiped with laptops to enable checking of blacklist cars? Has the industry thought of doing something to help PDRM as a CSR? https://padlet.com/MIIEvents/ICC_General27April2017/wish/168551785 2017-04-27 06:30:28 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168551785 Accident Claims Processes in Singapore https://padlet.com/MIIEvents/ICC_General27April2017/wish/168554345 Priya Pillai, Niru & Co. LLC]]> 2017-04-27 06:50:12 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168554345 Motor Accident Guide https://padlet.com/MIIEvents/ICC_General27April2017/wish/168557943 Is this Guide available online and where?]]> 2017-04-27 07:12:16 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168557943 Have there been situations in Singapore motor accident matters where the Police have not taken photos of any of the vehicles or location of the accident ? https://padlet.com/MIIEvents/ICC_General27April2017/wish/168561300 2017-04-27 07:35:13 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168561300 https://padlet.com/MIIEvents/ICC_General27April2017/wish/168561458 2017-04-27 07:36:30 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168561458 eCall Malaysia Initiative https://padlet.com/MIIEvents/ICC_General27April2017/wish/168565160 Rabihah Ilyas, MIROS]]> 2017-04-27 08:02:56 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168565160 Public awareness program https://padlet.com/MIIEvents/ICC_General27April2017/wish/168566766 Is MIROS embarking on any public awareness and PR campaign to spread the awareness on road safety? What channels or platforms is MIROS currently leveraging on?]]> 2017-04-27 08:13:20 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168566766 https://padlet.com/MIIEvents/ICC_General27April2017/wish/168567499 i think the device should apply to motorcycle coz statistic of motorcyclist death is high. ur comment pls...]]> 2017-04-27 08:17:41 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168567499 https://padlet.com/MIIEvents/ICC_General27April2017/wish/168568692 How much impact is needed to trigger the ecall]]> 2017-04-27 08:25:38 UTC https://padlet.com/MIIEvents/ICC_General27April2017/wish/168568692