Met with the Operation Manager for an introduction and briefing.

Received an overview of Elissa Garden Hall, including its services, facilities, and event operation.

Learned about the organizational structure and key responsibilities within the Event and Banquet Department.

Assisted in preparing for Dato' Zaiton's (Founder of Voltan) Iftar at Elissa Garden Hall.

Arranged cups and traditional Malay kuih for guests.

Prepared and placed menu tent cards for each dish to ensure clear presentation and guest convenience.

Supported the team in ensuring the event setup was organized and aligned with the client's expectations.

Organized Early Voucher cards in numerical order for guest distribution.

Prepared and labeled menu tent cards for the Iftar event to ensure each dish was clearly identified.

Assisted in maintaining the event setup to ensure smooth operations and an organized dining experience.

Placed table tags at each designated table to ensure proper guest seating and smooth event flow.

Served food to guests, ensuring smooth distribution and providing assistance with their meal selections.

Prepared a Steakhouse Menu Proposal (Appetizers) using Google Docs for upcoming events.

Cleaned tables to maintain hygiene and ensure a welcoming environment for guests.

Assisted in the kitchen by skewering marshmallows for dessert presentation.

Set up the chocolate fountain and arranged marshmallows in the hall for guest access.

Prepared and labeled menu tent cards for the Iftar event.

Arranged assorted kuih neatly on plates in the hall for the Iftar event.

Acted as a guest greeter, welcoming attendees and managing the guest attendance checklist for the Iftar event

Created a menu draft in Goggle Docs as requested by the chef, including categories for:

- Pasta

- Kids' Meals

- Poultry

- Seafood

Prepared and labeled menu tent cards for the Iftar event.

Arranged decorative candles at the buffet section to enhance the presentation and ambiance.

Acted as a guest greeter, welcoming attendees and managing the guest attendance checklist for the Iftar event

Prepared and labeled menu tent cards for the Iftar event.

Arranged decorative candles at the buffet section to enhance the presentation and ambience.

Acted as a guest greeter, welcoming attendees and managing the guest attendance checklist for the Iftar event.

Prepared and labeled menu tent cards for the Iftar event.

Assisting the kitchen staff in preparing dessert dishes.

Arranged decorative candles at the buffet section to enhance the presentation and ambiance.

Acted as a guest greeter, welcoming attendees and managing the guest attendance checklist for the Iftar event

Prepared and labeled menu tent cards for the Iftar event.

Arranged decorative candles at the buffet section to enhance the presentation and ambience.

Acted as a guest greeter, welcoming attendees and managing the guest attendance checklist for the Iftar event.

Prepared and labeled menu tent cards for the Iftar event.

Arranged decorative candles at the buffet section to enhance the presentation and ambience.

Acted as a guest greeter, welcoming attendees and managing the guest attendance checklist for the Iftar event.

Prepared and labeled menu tent cards for the Iftar event.

Arranged decorative candles at the buffet section to enhance the presentation and ambience.

Acted as a guest greeter, welcoming attendees and managing the guest attendance checklist for the Iftar event.

Filled in server payroll information for the period from 4 March to 24 March, including names and IC numbers, to ensure accurate salary processing.

Extracted data from an Excel file to determine the total number of guests.

Completed the RELA application form to request their services for future events, ensuring all required information was accurately filled and submitted

Stamped documents for RELA as part of event verification.

Acted as a guest greeter, welcoming attendees and managing the guest attendance checklist for the Iftar event.

Extracted data from an Excel file to determine the total number of guests

Skewered crabs and fish balls on sticks for oden preparation at kitchen

Acted as a guest greeter, welcoming attendees and managing the guest attendance checklist for the Iftar event

Extracted data from an Excel file to determine the total number of guests.

Categorized bookings into three segments: company booking, group booking, and individual booking.

Calculated the total pax for the day based on all booking categories.

Decorated chairs with fabric and artificial leaves for the wedding event on 5/4 at the main hall

Lunch break

Placing tablecloths on all the tables that will be used during the event

Completed the RELA application form to request their services for future events, ensuring all required information was accurately filled and submitted

Stamped documents for RELA as part of event verification.

Downloaded all necessary songs for the event today from the designated platform.

Ensured the songs were in the approriate format (MP3/WAV) for the audio system.

Transferred the files to the laptop and USB drive for use during the event

Checked the sound quality and confirmed everthing was ready for playback

Lunch break

Supervised the buffet line during the event to ensure smooth operation and ensured that food was replenished regularly and guests were served in an orderly manner

In case of any shortage of dishes, communicated with the kitchen staff to replenish food promptly

Managed guest inquiries and ensured that all items on the buffet were well-stocked throughout the event

Off-Day!

Create a Google Sheets file to list all staff involved at Elissa Garden Hall

Included details such as name, IC, department and designation

Lunch break

Completed the RELA application form to request their services for future events, ensuring all required information was accurately filled and submitted

Meeting with the auditor regarding all management matters at Elissa Garden Hall.

Meeting with the auditor regarding all management matters at Elissa Garden Hall

Preparation and setup of the venue and necessary items for the event day

Preparation and setup of the venue and necessary items for the event day

Meeting with the customer to discuss the plan and flow for their event on Saturday

Chalet checklist to inspect for any damages or missing items needed for customer comfort

Organizing and coordinating preparations for a wedding event scheduled this Saturday, including venue setup,item arrangement, and client flow discussion

Off-Day!

Assisting in preparing marketing materials such as brochures, catalogues, posters, and digital promotional content.

Managing the company's social media accounts (Facebook, Instagram, TikTok) by scheduling and creating content for posts.

Polished tableware - Thoroughly cleaned and polished all plates, glasses, cutlery, and polished all plates, glasses, cutlery, and serving equipment to ensure they were spotless and ready for use.

Dome setup for VIP - Arranged special dining areas for THB management and VIP guests.

Event preparation - Prepared necessary equipment and setups for the upcoming event, including arranging tables and chairs.

Sultan of Kedah & entourage table setup - Carefully prepared and arranged exclusive dining tables for DYMM Sultan of Kedah and his royal entourage, ensuring high standards of cleanliness, decoration, and protocol.

Full day event duty - Attended and managed the THB Maintenance Open House (Northern region) event from 10:30 AM to 5:00 PM, ensuring smooth flow and guest satisfaction.

Prepared food for the Sultan and VIPs - Helped plate and serve special dishes for DYMM Sultan of Kedah and VIP guests, ensuring presentation, portioning, and etiquette were according to protocol.

Buffet & food station management - Monitored food stations, ensured dishes were refilled promptly, kept the area clean,and served guests as needed.

Cleanliness & hygiene - Conducted ongoing checks around the hall, maintained cleanliness during the event, and managed quick response to spills or other issues.

Hall setup assistance - Helped with the arrangement of tables, chairs, skirting, and basic decor in preparation for the upcoming event.

Event handling - Actively involved in managing the event for the owner of Jafilla, attended by 2,000 guests.

Buffet and food control - Assisted in maintaining the buffet lines, ensuring food was refilled promptly, utensils were clean, and guests were served efficiently.

Cleanliness monitoring - Maintained cleanliness across the dining areas, including table clearing and trash management during peak hours.

Team coordination - Worked closely with kitchen staff, servers, and supervisors to ensure proper service during a high-volume event.

Off-Day!

Attended internal meeting - Joined a small team meeting to discuss and plan the details of an upcoming event.

Drafted tentative event workflow - Involved in preparing the tentative schedule and workflow for the upcoming event.

Attended a small internal meeting to discuss preparations for the upcoming event.

Participated in discussions on key areas including event flow, team responsibilities, hall setup, and menu coordination.

Attended a rehearsal session for VIP food serving procedures.

Observed and practiced the proper serving techniques, including the correct serving side, body posture, and timing.

Learned the sequence of food service and protocols for handling utensils and glassware professionally.

Collaborated with team members to simulate real time service situations for upcoming VIP events.

Folded napkins into rose shapes in preparation for an upcoming event.

Folded 150 pieces of napkins in preparation for an upcoming event.

Arranged and stored the finished napkins properly to keep in good condition until the event

Successfully completed 320 pieces today, following the 150 pieces done yesterday, bringing the total to 470 napkins prepared.

Completed the RELA application form to request their services for future events, ensuring all required information was accurately filled and submitted.

Acted as a guest greeter, welcoming attendees and managing the guest attendance checklist for the Iftar event.

Attended the akad nikah ceremony held at Elissa Square.

Assisted in the food setup for 100 guests, ensuring all buffet lines and dining areas were properly arranged.

Started event setup at 5.30 PM, including :

Setting up the dessert station neatly and attractively and arranging tissue napkins on the VIP tables according to the table setting standards.

Preparing the bridal table with food placement and table decorations. Handling the buffet line, monitoring the food supply to ensure it was constantly replenished and organized for guests.

Recorganized and cleaned the hall to prepare for the next day's event.

Setup full dome dining arrangement for 500 guests.

Prepared the bridal table with full decorations and food setup.

Arranged VIP tables, ensuring napkins, cutlery, glassware, and decorations were neatly and properly placed according to VIP standards.

Handled the event starting at 5:30 PM :

• Monitored all food stations to ensure smooth and continuous food service.

• Gave instructions and coordinated with the service crew (servers and runners) to manage guest service efficiently.

• Ensured that each station was well-stocked, presentable, and ready to refill when necessary.

Prepared the item preparation form for upcoming events using excel.

Organized menu tags (tagging menu) according to their corresponding dishes.

Ensured that each food item had the correct and clearly labeled tag placed in front of it.

Prepared and finalized the event menu for the upcoming event on 28 April 2025.

Organized and arranged tables and chairs according to the floor plan and seating arrangement for the 28 April 2025 event.

Handled the Corporate Raya Open House event from 10:30 AM until 4:00 PM.

Setup the venue, including tables, chairs, buffet lines, and decoration.

Assisted in setting up the food stations for the event, ensuring all dishes were properly placed and labeled.

Monitored the buffet area and ensured smooth food service throughout the event.

Folded napkins into decorative designs for the upcoming event, aiming to complete 500 pieces

Prepared the Event Order (EO) document for an upcoming event

Created a detailed menu and setup checklist in Microsoft Excel, including:

Full food and beverage menu

Table and seating arrangements

Required setup items (buffet equipment, cutlery, napkins, signage, etc)

Special requirements for VIP and bridal tables

Ensured the document was clear and complete to be used by the operations and kitchen teams

Folding napkins into decorative rose design as part of the event preparation adding to the goal of completing 500 pieces

Continued folding napkins into decorative rose designs as part of the event preparation

Meeting with the auditor regarding all management matters at Elissa Garden Hall.

Assisted in managing a customer event attended by approximately 500 guests

Carried out full dome setup for an event hosting approximately 500 guests from 5:30 PM to 12:00 AM

Monitored all food stations to ensure smooth and continuous food service

Gave instructions and coordinated with the service crew (servers and runners) to manage guest service efficiently

Ensured that each station was well-stocked, presentable, and ready to refill when necessary

Handle buffet and dessert stations for smooth service flow, approximately 1200 guests from 11:30 AM to 4:30 PM

Assisted in setting up the food stations for the event, ensuring all dishes were properly placed and labeled

Monitored the buffet area and ensured smooth food service throughout the event

Filled cleaned and organized the office area

Removed used tablecloths for upcoming setup

Reinstalled fabric skirting for tables

Sent used tablecloths to the laundry for cleaning

Placed protective plastic coverings on tables for cleanliness and preparation

Assisted in organizing and updating the customer database using Microsoft Excel.

Prepared a list of target customers for promotional campaigns.

Compassionate Leave

Learned how to use the CRM (Customer Relationship Management)

WESAK DAY HOLIDAY!

Sent promotional messages to regular customers via WhatsApp broadcast.

Prepared the weekly sales report using Google Sheets.

Assisted in taking photos of facilities for social media promotion purposes.

Preparation and setup of the venue and necessary items for the event day

Off-Day!

Assisted my colleague in creating video content about Elissa Garden to be published on social media for marketing purposes.

Assisted my colleague in creating video content about Elissa Garden to be published on social media for marketing purposes.

Helped edited short video content for Instagram Reels and TikTok.

Helped prepare promotional materials such as posters, buntings, and social media content.

Analyzing customer feedback through survey forms or social media comments.

Helped the team make follow-up calls to customers who previously attended the wedding showcase.

Organized and updated the list of prospective customers in Google Sheets for the sales team's reference.

Edited a short promotional video using Capcut to be uploaded on the company's TikTok.

All staff attended the grand opening ceremony of Elissa Hotel in Perlis.

Helped draft advertising captions to be posted on social media.

Prepared slide presentation for the meeting.

Attended a meeting with the Executive Director, CEO, and staff of Kasyaf Properties.

Helped prepare a short weekly marketing activity report to be submitted to the supervisor.

Created script for marketing video

Assisted my colleague in creating video content about Elissa Garden to be published on social media for marketing purposes.

Assisted my colleague in creating video content about Elissa Garden to be published on social media for marketing purposes.

Conducted a comparison of wedding packages in the Alor Setar area.

Participating in sales or marketing team meetings to understand the company's strategies and goals.

Organizing customer data in a database for reference and analysis.

Continued work on organizing customer data in the database for reference and analysis.

Learning how to prepare quotations and basic invoices for customers.

Assisted in organizing customer photos and testimonials for social media posts.

Prepared slide presentation for the meeting.

Scheduled upcoming social media posts for the next week.

Arranged a food testing session with the wedding event client.

Prepared sample dishes according to the client’s selected menu.

Welcomed and guided the client to the food testing area.

Explained each dish served during the food tasting session.

Recorded client feedback regarding taste, presentation, and preparation.

Discussed possible menu adjustments based on client’s preferences.

Provided a feedback form to the client after the session.

Edited short video content for Instagram Reels and TikTok.

Communicated with the event planner team, decorators, caterers, and external vendors.

Followed up with potential customers or those who have already made a booking.

Meeting with the customer to discuss the plan and flow for their event on Saturday

Preparation and setup of the venue and necessary items for the event day

Handled the customers arrival for the wedding rehearsal and ensured preparations ran smoothly according to the event schedule

Prepared and labeled menu tent cards for the Wedding event to ensure each dish was clearly identified.

Managed the check-in process for guests at the chalet by ensuring all accommodation needs were well prepared, including verifying booking forms, preparing room keys, and providing a brief explanation of the chalet's facilities and rules to ensure a comfortable stay for the guests

Arranged a food testing session with the wedding event client.

Prepared sample dishes according to the client’s selected menu.

Welcomed and guided the client to the food testing area.

Explained each dish served during the food tasting session.

Recorded client feedback regarding taste, presentation, and preparation.

Discussed possible menu adjustments based on client’s preferences.

Provided a feedback form to the client after the session.

Assisting in monitoring all maintenance and cleaning work in the Elissa Garden Hall area.

Assisted in managing chalet lodging arrangements.

Guided new customers around the Elissa Garden Hall area while providing a brief explanation about the available packages.