In my BBA2 internship at the Baur Au Lac, Zürich I was a Housekeeping Supervisor and my manager which was the Executive Housekeeper was clearly a democratic manager. She let us have an input but at the end she had the final word, since she was the Executive Housekeeper and she is the one that is in charge of the whole housekeeping department. I think this is actually one of the greatest ways of leadership because she takes other people’s opinion to improve but at the end, she does what she thinks is right since she is the leader. I believe that way of leadership was the reason why there weren’t too many conflicts in the housekeeping, since she was the person who gave the last word.

To conclude, as much as conflicts are sometimes hard to deal with they really help sometimes with getting a better work flow once you solve them.

Moreover, the feeling that the people around you sharing this experience are in a similar standard as your wealth. It is a state many people aim and wish for around the world.

Luxury for sure has the same meaning today as it had 10 years ago, the only difference is that back then it was way harder to reach a luxury life style back, the wealth was kept within the families and social class. Nowadays more people could save up and enjoy a luxury trip in a cheaper country.

Unconscious Bias:
Unconscious bias is basically an unfounded unfair judgement in favor against a thing, a person or a group. It is something that we can't control consciously, happens without ones control.

I definitely see myself working at a hotel, but not in a specific chain or brand. I would like to try out many hotel chains around the world to learn more about cultures and different hotel chains. Nonetheless, the hotel chains has to be following CSR and take it seriously especially with sustainability, because if we we don't start being sustainable now we won't survive.

2.

The most important part about the hotel brand is the reputation, respect and values they show, follow and represent. Another important thing is how all the team treats the guests and makes them have such a great experience that they would want to come back.