T&S Vision Discussion - Aug 24 by Sue-Ann Kim https://padlet.com/sakimlewis/door4v8unjam4bx7 Discuss the T&S vision, incorporate feedback and lessons learned, and to identify new/emerging trends for areas of focus en-us 2021-08-23 15:36:19 UTC 2021-08-24 11:05:15 UTC hello@padlet.com ML and Automation https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693374544 2021-08-24 10:21:49 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693374544 Not enough Engg Support https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693374826 2021-08-24 10:22:16 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693374826 engineering resources https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693374898 2021-08-24 10:22:20 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693374898 Leverage Machine Learning https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693374918 2021-08-24 10:22:21 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693374918 Tools to automate TnS ML solutions https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693375035 2021-08-24 10:22:33 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693375035 Engg resourcing https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693375043 2021-08-24 10:22:34 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693375043 Lack of T&S recognition on scaled abuse fighting https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693375117 2021-08-24 10:22:40 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693375117 Cross product + regional visibility https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693375408 2021-08-24 10:23:10 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693375408 Engg resources within teams https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693375494 2021-08-24 10:23:17 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693375494 Legacy Systems https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693375585 2021-08-24 10:23:24 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693375585 https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693375892 Tendency to follow the norm rather than encouraging disruptive innovative ideas]]> 2021-08-24 10:23:50 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693375892 Interface between engg and policy teams https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693375895 2021-08-24 10:23:50 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693375895 Leveraging T&S research more , more experimental projects to develop the culture of research https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693375915 2021-08-24 10:23:51 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693375915 New tools like Auto ML, DISA https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693375922 2021-08-24 10:23:52 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693375922 Actor Group Tracking (forums, chat channels) https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693376798 2021-08-24 10:25:04 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693376798 Cross-team collaboration https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693379049 2021-08-24 10:27:50 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693379049 Data availability https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693385359 2021-08-24 10:36:34 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693385359 Clear roles and responsibilities across XFN teams https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693387175 2021-08-24 10:39:06 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693387175 https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693387345 Fraudsters can also misuse too much transparency as well]]> 2021-08-24 10:39:18 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693387345 No clear direction on what each team does for transparency https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693387353 2021-08-24 10:39:18 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693387353 Some technologies (ML) aren't producing transparent outputs https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693387547 2021-08-24 10:39:30 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693387547 Alignment on messaging https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693387644 2021-08-24 10:39:37 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693387644 Confidentiality requirements in local laws https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693387687 2021-08-24 10:39:40 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693387687 Need for opacity so we can continue to take things case by case https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693387922 2021-08-24 10:39:53 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693387922 Having a seat at the decision making table for the product https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693388025 2021-08-24 10:40:01 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693388025 Clear guidelines around sharable information https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693388077 A lot of issues arise due to lack of information we can share and there is is little documented guidelines ]]> 2021-08-24 10:40:03 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693388077 Privacy/transparency reduces signals available to fight abuse https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693388480 2021-08-24 10:40:31 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693388480 Define what the most useful metrics for regulators really are https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693388756 2021-08-24 10:40:51 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693388756 Specific to regulators the more they understand how we work the more opportunities we have to influence future regulation versus it being forced upon us without input https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693388981 2021-08-24 10:41:05 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693388981 Collaboration with industry leaders outside Google https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693389694 2021-08-24 10:42:01 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693389694 Compliance Regulations are hindering / slow down our ability to enforce effectively. https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693390185 2021-08-24 10:42:32 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693390185 Setting global standards, not only regional or national. https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693390374 2021-08-24 10:42:46 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693390374 T&S doesn't need to own all elements here but to Ollies reference work with GAPP who already own the relationships https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693390412 2021-08-24 10:42:49 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693390412 More transparency about how we develop policies and how we enforce them can help build trust among users and key opinion formers https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693390852 2021-08-24 10:43:23 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693390852 While T&S is expected to play a central role from risk mitigation point of view, roles such as PMs, PgMs which would be needed to enable us, hardly exist or are encouraged. Analysts and People Managers alone are wearing multiple hats. https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693391227 2021-08-24 10:43:54 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693391227 Google is synonmys to Internet, Search, Ads, Email. Educating users whats origin of abuse is key. https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693392938 2021-08-24 10:45:57 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693392938 Tensions around tech-nationalism/sovereignty and how that impacts content on our platforms https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693397470 2021-08-24 10:51:32 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693397470 T&S as a service / API https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693397585 2021-08-24 10:51:41 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693397585 More scrutiny on how we do things - not just what we do https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693397755 2021-08-24 10:51:54 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693397755 Decentralized Payments going mainstream in the upcoming future https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693397822 Handling abuse and fraudulent issues related to these will be required]]> 2021-08-24 10:51:58 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693397822 Data localization restrictions - be it infra, or cross PA collaboration, or any other pillar, this cuts across everything and really handicaps us. https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693398047 2021-08-24 10:52:06 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693398047 Wellness of reviewers and other handlers of sensitive content https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693398336 2021-08-24 10:52:24 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693398336 Need for local policy making, while wearing the same "Google hat" https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693398848 2021-08-24 10:53:07 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693398848 Types of abuse becoming more sophisticated https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693398969 2021-08-24 10:53:13 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693398969 Customer Outreach/Education https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693399415 2021-08-24 10:53:48 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693399415 The importance of recognising that T&Sers are tired and exhausted https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693399842 2021-08-24 10:54:21 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693399842 Hiring right resources for sophisticated abuse fighting https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693400362 2021-08-24 10:54:57 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693400362 Increased digitalization brings more users AND abusers online https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693401322 2021-08-24 10:56:05 UTC https://padlet.com/sakimlewis/door4v8unjam4bx7/wish/1693401322